The integration of ServiceNow with Azure DevOps enhances collaboration between customer service and development teams, facilitating faster issue resolution and improved visibility of customer priorities. Utilizing Opshub Integration Manager, the integration ensures bi-directional synchronization of tickets and updates, allowing teams to automate status changes and maintain real-time context. This integration empowers enterprises to make quicker decisions, improve response times, and maintain traceability throughout the development lifecycle.

1. Learn How
ServiceNow – Azure DevOps
Integration Helps Teams
Collaborate Better

2. Why ServiceNow – Azure DevOps Integration
The integration of Azure DevOps with ServiceNow enhances collaboration between the customer
service and development teams. This, in turn, helps resolve the customer issues faster and gives
visibility to both teams into customer priorities.
ServiceNow – Azure DevOps Integration brings:
Rich functionalities
to the ecosystem
Cross-functional
collaboration
Real-time Visibility Get full
Traceability

3. OpsHub Integration Manager integrates Azure DevOps and ServiceNow
bi-directionally. It ensures that all historical and current data is available
to each user, in that user’s preferred system, with full context, in real-
time. All ‘tickets’ from ServiceNow automatically synchronize to Azure
DevOps and all the entities and details associated with the ‘tickets’
synchronize back to Azure DevOps.
Popularly synchronized entities between ServiceNow – Azure DevOps Systems
How to Integrate
ServiceNow – Azure
DevOps
Bi-directionally

4. How ServiceNow and Azure DevOps Integration Helps Teams Collaborate Better
Problem statement: The support team receives a ticket from a
customer, identifies it as a ‘problem’, and shares the details of the
‘problem’ with the development team via email. Three days later,
a support team representative writes a follow-up email to the
development team to check the status of the ‘problem’. The
development team, then, updates the support team
representative that the ‘problem’ was resolved two days back.
Solution: When Azure DevOps and ServiceNow are bi-
directionally integrated using OpsHub Integration Manager, the
status of the ‘problem’ would automatically change in ServiceNow
as soon as its status is changed to ‘resolved’ in Azure DevOps.
Download Detailed ServiceNow Azure DevOps Integration Datasheet

5. With ServiceNow + Azure DevOps integration, enterprises can:
Make better and
faster decisions
Accelerate customer
response time
Ensure complete
traceability of a
requirement
Get full context of
customer requirements
and priorities
Leverage the best of
functionality and Collaboration
in the delivery ecosystem

6. Benefits of Integration for ServiceNow & Azure DevOps Users
Access to the business requirements and
associated updates from within ServiceNow
ServiceNow Users
Easy to categorize and transfer customer
tickets to Azure DevOps
No manual efforts needed to keep backend
teams updated on customer issues and
priorities
Traceability for requirements throughout
the ALM tool chain
Azure DevOps Users
Visibility into customer issues and
priorities
No dependency on manual communication
for making decisions

7. Contact information:
OpsHub Inc.
1000 Elwell Ct,
#101, Palo Alto,
CA 94303
Phone: +1.650.701.1800
Email: sales@opshub.com
Website: OpsHub