Empower Sales teams to win more deals by Salesforce & ServiceNow integration.
Do this easily using SynQ, the leading integrating platform for ServiceNow
Sage CRM provides tools to improve customer service, including an interactive dashboard that gives agents real-time customer information to resolve issues efficiently. It integrates with Sage ERP systems to provide a complete view of customers. Sage CRM also features case management, a knowledge base, workflow automation, reporting, and team management to monitor performance and ensure high quality customer service.
The document discusses the importance of assessing networks from both the perspective of network architecture and how applications actually utilize the network from the packet level. It recommends using tools like packet sniffers to identify all delays from any source and quantify network performance data down to the microsecond. Taking a two-pronged approach of analyzing both the network design and how applications perform on the network provides a clear understanding of problems and their causes to guide resolution. The methodology is neutral and does not assume faults lie in either the network or applications before assessing both.
The document discusses the future of workload automation in the application economy. It describes how workload automation solutions need to evolve from basic job scheduling to dynamic service delivery across physical, virtual, and cloud environments. The document also outlines several capabilities that CA Workload Automation is developing to provide greater simplicity, visibility, and agility for managing workloads across distributed enterprise environments.
Stratitude provides Salesforce consulting and implementation services. They have expertise in Salesforce CRM customization, integration, and mobile development. They help companies implement Salesforce best practices and customize it to fit their business processes and requirements. Stratitude also offers advisory services to analyze existing Salesforce implementations and recommend improvements.
Provide information and facilitate transactions
Example solutions: Interactive voice response (IVR),
speech portals: Nuance, VoiceGenie
Role: Engage customers in two-way conversations
Example solutions: Blogs, forums, communities:
Get Satisfaction, Jive, Lithium, Ning, Salesforce.com
Role: Stimulate interest and drive action
Example solutions: Social media marketing: Buddy
Media, Wildfire
Energizing
Role: Recruit and empower advocates
Example solutions: Advocacy marketing: BzzAgent,
PeerIndex
Supporting
Role: Provide assistance and resolve issues
Example solutions: Customer support portals:
Get Satisfaction, Jive
Despite investments in data warehouses and CRM systems, many companies still struggle to create a consolidated view of the customer. Customer Hub applications offer business services that act as a broker between systems requesting customer data and the actual data. This allows for a complete and real-time view of the customer. While some companies have custom-built real-time data warehouses, pre-built Customer Hub applications from vendors provide functionality more quickly and affordably. The Customer Hub approach focuses initially on business needs before selecting technology and implements functionality incrementally in phases.
TaskCentre for SAP Business One is the Business Process Management Suite for SAP Business One. It offers the ability to extend and automate the processes within SAP Business One in order to provide workflow, data services & integration, subscription and request mechanisms, advanced business alerts, document automation, and web content publishing.
CRM implementation - CRM Solutions by SenServesenservelimited
SenServe Limited provides customized CRM implementations to help businesses improve efficiency and increase customer satisfaction. Implementing a CRM system allows businesses to better manage marketing, sales, orders and customer support. SenServe's CRM solutions are tailored to each business and enable improved capabilities, reduced costs and increased profitability.
Sage CRM provides tools to improve customer service, including an interactive dashboard that gives agents real-time customer information to resolve issues efficiently. It integrates with Sage ERP systems to provide a complete view of customers. Sage CRM also features case management, a knowledge base, workflow automation, reporting, and team management to monitor performance and ensure high quality customer service.
The document discusses the importance of assessing networks from both the perspective of network architecture and how applications actually utilize the network from the packet level. It recommends using tools like packet sniffers to identify all delays from any source and quantify network performance data down to the microsecond. Taking a two-pronged approach of analyzing both the network design and how applications perform on the network provides a clear understanding of problems and their causes to guide resolution. The methodology is neutral and does not assume faults lie in either the network or applications before assessing both.
The document discusses the future of workload automation in the application economy. It describes how workload automation solutions need to evolve from basic job scheduling to dynamic service delivery across physical, virtual, and cloud environments. The document also outlines several capabilities that CA Workload Automation is developing to provide greater simplicity, visibility, and agility for managing workloads across distributed enterprise environments.
Stratitude provides Salesforce consulting and implementation services. They have expertise in Salesforce CRM customization, integration, and mobile development. They help companies implement Salesforce best practices and customize it to fit their business processes and requirements. Stratitude also offers advisory services to analyze existing Salesforce implementations and recommend improvements.
Provide information and facilitate transactions
Example solutions: Interactive voice response (IVR),
speech portals: Nuance, VoiceGenie
Role: Engage customers in two-way conversations
Example solutions: Blogs, forums, communities:
Get Satisfaction, Jive, Lithium, Ning, Salesforce.com
Role: Stimulate interest and drive action
Example solutions: Social media marketing: Buddy
Media, Wildfire
Energizing
Role: Recruit and empower advocates
Example solutions: Advocacy marketing: BzzAgent,
PeerIndex
Supporting
Role: Provide assistance and resolve issues
Example solutions: Customer support portals:
Get Satisfaction, Jive
Despite investments in data warehouses and CRM systems, many companies still struggle to create a consolidated view of the customer. Customer Hub applications offer business services that act as a broker between systems requesting customer data and the actual data. This allows for a complete and real-time view of the customer. While some companies have custom-built real-time data warehouses, pre-built Customer Hub applications from vendors provide functionality more quickly and affordably. The Customer Hub approach focuses initially on business needs before selecting technology and implements functionality incrementally in phases.
TaskCentre for SAP Business One is the Business Process Management Suite for SAP Business One. It offers the ability to extend and automate the processes within SAP Business One in order to provide workflow, data services & integration, subscription and request mechanisms, advanced business alerts, document automation, and web content publishing.
CRM implementation - CRM Solutions by SenServesenservelimited
SenServe Limited provides customized CRM implementations to help businesses improve efficiency and increase customer satisfaction. Implementing a CRM system allows businesses to better manage marketing, sales, orders and customer support. SenServe's CRM solutions are tailored to each business and enable improved capabilities, reduced costs and increased profitability.
Is it time to upgrade your existing workforce managementConvergeHub
The document discusses upgrading existing workforce management systems. Newer workforce management software applications aim to be more effective and efficient while being less complex and requiring less time for training and management. These improved solutions offer modules for forecasting, scheduling, real-time monitoring and analytics with easier interfaces to help optimize contact center resource allocation and performance.
Is your business poised for long-term growth?
Which engineers are under-performing?
Are you meeting all of your SLA commitments?
How do you know if your services are priced correctly?
Who is your most profitable client?
Understand your business.
=====================================================
For more information about Autotask:
Integrated Computer Systems, Inc.
3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines
Tel: (+63 2) 744 3000 • 727 3801
Fax: (+63 2) 721 4502 • 621 9464
Email: info@ics.com.ph
Website: http://www.ics.com.ph
Mobile workforce management solutions provide significant benefits for SMBs by improving visibility into field operations, streamlining communication between field staff and office personnel, and increasing field staff productivity. These solutions automate processes like scheduling, job documentation, expense tracking, and payroll to reduce costs while empowering field staff with real-time access to job information on mobile devices. The increased efficiency and productivity enabled by mobile workforce management solutions can substantially impact SMBs' bottom lines.
This document discusses how virtual contact centers using a crowdsourcing model can ensure business continuity and seamless customer service during planned and unplanned events. By leveraging a global network of independent contractors rather than employees, virtual contact centers can quickly scale up or down response capacity. This flexibility allows them to mirror fluctuations in call volume and maintain consistent service levels even during disasters or system failures when physical contact centers may experience outages. The document provides examples of how some companies partnered with a virtual contact center, Arise, to handle surges in call volume during weather emergencies and other crises.
This document discusses the advantages of HR automation software delivered as software-as-a-service (SaaS). It notes that nearly 90% of organizations plan to maintain or increase their usage of SaaS solutions due to lower total cost of ownership compared to on-premise software, easier deployment, and lack of in-house IT resources. The document outlines key benefits of SaaS for HR automation such as 24/7 access, lower costs, automatic upgrades, and scalability. It also discusses factors that differentiate true multi-tenant SaaS solutions from those that are not fully cloud-based.
ServiceNow Customer Service Management Jade Global
ServiceNow® Customer Service Management (CSM) goes beyond traditional customer service solutions to serve your customers—consumers or businesses—faster and more effectively.
The Pivotal Service Suite is a CRM solution that enables companies to create cost-effective customer support centers. It includes modules for service request management, contact centers, field service, self-service websites, and analytics. The suite integrates sales, marketing, and service to provide personalized customer interactions across all channels. This improves customer service while reducing costs through increased efficiencies.
World's cheapest CRM on Demand - RTe CRM is available now @ $6.99/User/Month ...Amarnath Gupta
RTe CRM is more than just a CRM. With built-in solutions that range from email marketing, to activity and project management and beyond, RTe CRM On Demand truly is a one-stop organization management solution for most businesses
Take a step ahead towards growing your business with RTe CRM today, and grab exciting volume discount.
Now available at $6.99/User/Month only.
Write us to sales@routeget.com / info@routeget.com.
Visit us on www.routeget.com
ThiCall us on +1 (5180 632 1777
Roots Infovision-Products and servicesAvnish Kumar
This document discusses a mobile app solution called Roots Infovision that helps businesses improve operational efficiency through automation of business processes. The solution collects real-time data from field teams using a mobile app to provide visibility into operations and reduce reliance on manual data reporting. It ensures data security, is customized to each business' workflows and processes, and provides analytics and alerts. The solution is affordable since it uses a SaaS model and BYOD, eliminating hardware costs. Various product screenshots are presented to demonstrate functionality.
CDC MarketFirst Analytics provides marketers with a powerful analytics engine and integrated tools to analyze marketing campaign performance and monitor results in real-time. It features customizable dashboards, pre-built reports, alerts and the ability to drill down into metrics to optimize campaigns and resources. The solution aims to help users make faster, data-driven decisions to improve results and accountability with minimal IT impact or costs.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Pivotal CRM Integration Solutions provides a framework to integrate customer data across different business systems and applications. This helps create a single view of the customer and share critical information enterprise-wide. The framework uses a combination of solutions like middleware, adapters and web services to integrate CRM systems with other applications. It addresses challenges like integrating data from various sources and formats, connecting different departmental software, and merging customer interaction channels.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
BusinessIntelligenze is an expert BI company that specializes in creating and deploying cloud and mobile solutions. They offer a SaaS business intelligence platform that allows business users to access and analyze data independently through an easy-to-use interface. Their methodology focuses on fast deployments and low costs. They have expertise across technologies and take a partnership approach to seamlessly extend their clients' organizations.
The Analytics CRM Accelerator for Microsoft Dynamics CRM provides companies with a full-featured analytics platform that spans marketing, sales, and customer service. It helps users improve customer satisfaction, gain customer loyalty, and increase profitability with every interaction. The accelerator is built on Microsoft SQL Server and utilizes SQL Server analytics and reporting to enable customers to create, tune, and configure their analytics solutions using existing resources.
The document discusses the growing adoption of cloud computing and SaaS models. It notes that while 71% of organizations are still in the education phase of cloud computing, the number planning or implementing initiatives is growing. It also outlines some of the key benefits of SaaS models like reduced costs, faster implementation, scalability, and recurring revenue opportunities. Established software companies are encouraged to develop SaaS offerings to capitalize on these advantages and increase their business valuations.
This document discusses Pivotal CRM software for the home building and real estate industries. It describes how Pivotal CRM provides tools to attract and manage high-quality leads, streamline the sales process, and deliver outstanding customer care. It highlights how Pivotal CRM fits the specific needs of these industries with integrated solutions for marketing, sales, and customer service tailored to their business processes.
Your small business clients need year-round bookkeeping services. With Client Accounting Suite Premier (CASP), you can fill that need and earn extra revenue. CASP is a complete, reliable accounting solution — simplifying your work so you can build stronger client relationships.
Take Care - Retail Enterprise SportswearAtsc Group
Retail Enterprise Solutions Integrates All Of Your Major Business Processes, Which Helps Ensure Consistent Data Across All Your Functional
Departments. Retail Applications Typically Consist Of Modules Such As Marketing And Sales, Point Of Sale, Inventory Control, Purchasing,
Distribution, Human Resources, Payroll, Time Attendance, Finance, And Accounting.
TakeCare An SQL Server 2000/5 Based Integrated Enterprise Information System Designed And Developed By Advanced Turnkey Systems Co,
To Meet The Requirements Of Diverse Market Segments Such As Trading Import / Export Retail / Distribution, Etc.
TakeCare Today Addresses The Critical Needs Of Large Multi Company Organizations In The Middle East.
TakeCare Supports Multi Company / Profit Centers, Multi-Department Cost-Centers Kind Of Organization Structures. TakeCare’s Flexible Design
and Extensive Parameterization Allows It to Cater to Changing Business Requirements. TakeCare’s High Scalability Ensures That the Usage of
the Application Grows with the Growth of the Business.
TakeCare The Best Thing With TakeCare Is That Everything Happens Totally Automatically.
The decision to automate your agency or to change your current Agency Management System is a challenging endeavor—figuring out which one to choose, even more so.
ServiceNow Customer Service Management: Transforming Customer Service into St...Cyntexa
Transform your customer service operations effortlessly with ServiceNow Customer Service Management. Tailored to streamline every aspect of your business.
Read More!
ServiceNow CSM (Customer Service Management).pdfAelum Consulting
ServiceNow CSM is a crucial platform for streamlining, automating, and integrating service-related digital workflows in order to improve overall customer experience. Features of the platform include management of cases, analytics, a self-serve website, a playbook for the CSM module, along with integration features. By providing excellent client experiences, you lay the groundwork for future business growth, with the confidence that these standards will be retained over time through the platform provided by ServiceNow.
Is it time to upgrade your existing workforce managementConvergeHub
The document discusses upgrading existing workforce management systems. Newer workforce management software applications aim to be more effective and efficient while being less complex and requiring less time for training and management. These improved solutions offer modules for forecasting, scheduling, real-time monitoring and analytics with easier interfaces to help optimize contact center resource allocation and performance.
Is your business poised for long-term growth?
Which engineers are under-performing?
Are you meeting all of your SLA commitments?
How do you know if your services are priced correctly?
Who is your most profitable client?
Understand your business.
=====================================================
For more information about Autotask:
Integrated Computer Systems, Inc.
3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines
Tel: (+63 2) 744 3000 • 727 3801
Fax: (+63 2) 721 4502 • 621 9464
Email: info@ics.com.ph
Website: http://www.ics.com.ph
Mobile workforce management solutions provide significant benefits for SMBs by improving visibility into field operations, streamlining communication between field staff and office personnel, and increasing field staff productivity. These solutions automate processes like scheduling, job documentation, expense tracking, and payroll to reduce costs while empowering field staff with real-time access to job information on mobile devices. The increased efficiency and productivity enabled by mobile workforce management solutions can substantially impact SMBs' bottom lines.
This document discusses how virtual contact centers using a crowdsourcing model can ensure business continuity and seamless customer service during planned and unplanned events. By leveraging a global network of independent contractors rather than employees, virtual contact centers can quickly scale up or down response capacity. This flexibility allows them to mirror fluctuations in call volume and maintain consistent service levels even during disasters or system failures when physical contact centers may experience outages. The document provides examples of how some companies partnered with a virtual contact center, Arise, to handle surges in call volume during weather emergencies and other crises.
This document discusses the advantages of HR automation software delivered as software-as-a-service (SaaS). It notes that nearly 90% of organizations plan to maintain or increase their usage of SaaS solutions due to lower total cost of ownership compared to on-premise software, easier deployment, and lack of in-house IT resources. The document outlines key benefits of SaaS for HR automation such as 24/7 access, lower costs, automatic upgrades, and scalability. It also discusses factors that differentiate true multi-tenant SaaS solutions from those that are not fully cloud-based.
ServiceNow Customer Service Management Jade Global
ServiceNow® Customer Service Management (CSM) goes beyond traditional customer service solutions to serve your customers—consumers or businesses—faster and more effectively.
The Pivotal Service Suite is a CRM solution that enables companies to create cost-effective customer support centers. It includes modules for service request management, contact centers, field service, self-service websites, and analytics. The suite integrates sales, marketing, and service to provide personalized customer interactions across all channels. This improves customer service while reducing costs through increased efficiencies.
World's cheapest CRM on Demand - RTe CRM is available now @ $6.99/User/Month ...Amarnath Gupta
RTe CRM is more than just a CRM. With built-in solutions that range from email marketing, to activity and project management and beyond, RTe CRM On Demand truly is a one-stop organization management solution for most businesses
Take a step ahead towards growing your business with RTe CRM today, and grab exciting volume discount.
Now available at $6.99/User/Month only.
Write us to sales@routeget.com / info@routeget.com.
Visit us on www.routeget.com
ThiCall us on +1 (5180 632 1777
Roots Infovision-Products and servicesAvnish Kumar
This document discusses a mobile app solution called Roots Infovision that helps businesses improve operational efficiency through automation of business processes. The solution collects real-time data from field teams using a mobile app to provide visibility into operations and reduce reliance on manual data reporting. It ensures data security, is customized to each business' workflows and processes, and provides analytics and alerts. The solution is affordable since it uses a SaaS model and BYOD, eliminating hardware costs. Various product screenshots are presented to demonstrate functionality.
CDC MarketFirst Analytics provides marketers with a powerful analytics engine and integrated tools to analyze marketing campaign performance and monitor results in real-time. It features customizable dashboards, pre-built reports, alerts and the ability to drill down into metrics to optimize campaigns and resources. The solution aims to help users make faster, data-driven decisions to improve results and accountability with minimal IT impact or costs.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Pivotal CRM Integration Solutions provides a framework to integrate customer data across different business systems and applications. This helps create a single view of the customer and share critical information enterprise-wide. The framework uses a combination of solutions like middleware, adapters and web services to integrate CRM systems with other applications. It addresses challenges like integrating data from various sources and formats, connecting different departmental software, and merging customer interaction channels.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
BusinessIntelligenze is an expert BI company that specializes in creating and deploying cloud and mobile solutions. They offer a SaaS business intelligence platform that allows business users to access and analyze data independently through an easy-to-use interface. Their methodology focuses on fast deployments and low costs. They have expertise across technologies and take a partnership approach to seamlessly extend their clients' organizations.
The Analytics CRM Accelerator for Microsoft Dynamics CRM provides companies with a full-featured analytics platform that spans marketing, sales, and customer service. It helps users improve customer satisfaction, gain customer loyalty, and increase profitability with every interaction. The accelerator is built on Microsoft SQL Server and utilizes SQL Server analytics and reporting to enable customers to create, tune, and configure their analytics solutions using existing resources.
The document discusses the growing adoption of cloud computing and SaaS models. It notes that while 71% of organizations are still in the education phase of cloud computing, the number planning or implementing initiatives is growing. It also outlines some of the key benefits of SaaS models like reduced costs, faster implementation, scalability, and recurring revenue opportunities. Established software companies are encouraged to develop SaaS offerings to capitalize on these advantages and increase their business valuations.
This document discusses Pivotal CRM software for the home building and real estate industries. It describes how Pivotal CRM provides tools to attract and manage high-quality leads, streamline the sales process, and deliver outstanding customer care. It highlights how Pivotal CRM fits the specific needs of these industries with integrated solutions for marketing, sales, and customer service tailored to their business processes.
Your small business clients need year-round bookkeeping services. With Client Accounting Suite Premier (CASP), you can fill that need and earn extra revenue. CASP is a complete, reliable accounting solution — simplifying your work so you can build stronger client relationships.
Take Care - Retail Enterprise SportswearAtsc Group
Retail Enterprise Solutions Integrates All Of Your Major Business Processes, Which Helps Ensure Consistent Data Across All Your Functional
Departments. Retail Applications Typically Consist Of Modules Such As Marketing And Sales, Point Of Sale, Inventory Control, Purchasing,
Distribution, Human Resources, Payroll, Time Attendance, Finance, And Accounting.
TakeCare An SQL Server 2000/5 Based Integrated Enterprise Information System Designed And Developed By Advanced Turnkey Systems Co,
To Meet The Requirements Of Diverse Market Segments Such As Trading Import / Export Retail / Distribution, Etc.
TakeCare Today Addresses The Critical Needs Of Large Multi Company Organizations In The Middle East.
TakeCare Supports Multi Company / Profit Centers, Multi-Department Cost-Centers Kind Of Organization Structures. TakeCare’s Flexible Design
and Extensive Parameterization Allows It to Cater to Changing Business Requirements. TakeCare’s High Scalability Ensures That the Usage of
the Application Grows with the Growth of the Business.
TakeCare The Best Thing With TakeCare Is That Everything Happens Totally Automatically.
The decision to automate your agency or to change your current Agency Management System is a challenging endeavor—figuring out which one to choose, even more so.
ServiceNow Customer Service Management: Transforming Customer Service into St...Cyntexa
Transform your customer service operations effortlessly with ServiceNow Customer Service Management. Tailored to streamline every aspect of your business.
Read More!
ServiceNow CSM (Customer Service Management).pdfAelum Consulting
ServiceNow CSM is a crucial platform for streamlining, automating, and integrating service-related digital workflows in order to improve overall customer experience. Features of the platform include management of cases, analytics, a self-serve website, a playbook for the CSM module, along with integration features. By providing excellent client experiences, you lay the groundwork for future business growth, with the confidence that these standards will be retained over time through the platform provided by ServiceNow.
ServiceNow CSM is a comprehensive framework meant to help organizations negotiate the difficulties of the digital wave. At its heart is a dedication to holistically understanding clients, enabling organizations to provide tailored services through a 360-degree customer perspective. ServiceNow CSM presents itself as a catalyst for efficiency, agility, and continuous improvement, with omnichannel support, self-service portals, workflow automation, and sophisticated analytics.
Implementing ServiceNow CSM to Reinvent Customer Service.pdfAelum Consulting
ServiceNow CSM is more than just a software solution; it's a full framework for optimizing and centralizing customer service operations. It enables firms to optimize procedures, capitalize on data-driven insights, and establish long-term customer connections. Customers now want more than simply products or services; they want experiences that are smooth, customized, and quick. ServiceNow CSM is at the forefront of this change, redefining how organizations interact with and support their customers.
Elevate Customer Experience and Service Reliability With CSM and Customer Wor...Aelum Consulting
ServiceNow CSM enables organizations to provide an effortless customer experience. The package assists businesses in moving beyond problem-solving to actively participating across every possible medium, such as the web, email, chat, telephone, and social media platforms.
FSM integration to mobile workforce.pdfGenic Teams
It is possible to exchange information instantly through the FSM software and mobile app, including details of work orders, histories of customer repairs, and schedule updates.
Enhanced Operational Productivity with ServiceNow CSM.pdfAelum Consulting
ServiceNow CSM offers a complete set of tools and capabilities that enable businesses to thrive in customer service. The platform is designed to anticipate and address customer demands at every touchpoint, from its 360-degree view of customers to intelligent case management, self-service portals, and AI-driven automation. Businesses may improve customer happiness, boost operational efficiency, and get actionable insights from customer data by implementing ServiceNow CSM.
Sharpen your CSM by automating ServiceNow Customer Workflows.pdfAelum Consulting
ServiceNow CSM aids in boosting customer happiness and service efficiency by assisting service teams in working more collaboratively, resolving issues more rapidly, and enhancing agent efficiency. By improving its manual skills with self-service, digitization, and cooperative end-to-end client service, ServiceNow CSM is a remedy for customer service and service delivery units to assist enterprises in moving away from conventional methods of delivering excellent customer service.
Zones, a global technology provider, implemented a new Microsoft Dynamics CRM system with Avanade's help to improve its digital sales and customer service capabilities. The previous system did not support mobile access or solution selling. Avanade designed the new CRM system to integrate with Zones' other systems and provided expertise that improved business intelligence. They migrated over 10 million records to the new system. The new digital platform allows Zones' 1,600 employees to have improved access to customer information from anywhere, enabling better customer service and support for Zones' growth plans.
VPN as the Key for a Successful MSP BusinessSafar Safarov
“VPN as the Key for a Successful MSP Business” is a Tactical eHandbook that reveals Virtual Private Networks as the tactics of a successful delivering of managed services and presupposes that you are an IT Services Provider whose strategy is delivering of managed services already. Please be aware that Virtual Private Networks are considered in the eHandbook as a way of delivering of managed services, but not as a service itself.
ServiceNow ITSM (Information Technology Service Management) is a collection of activities and tools for designing, offering and effectively handling IT services. ITSM is used to manage incidents, service requests, problems, and changes, that frequently interact via an ITSM framework. As a client-focused approach to IT service, enable users to address technical issues autonomously, boost the productivity of the IT staff, decrease IT risks, and lower IT operating expenses.
White Paper: "Keys to a Successful Call Center Transition" (31West Knowledge ...31West Global Services
The document outlines 10 essentials for a successful offshore transition: 1) thorough knowledge transfer between client and vendor, 2) providing access to relevant systems, 3) establishing a single point of contact, 4) ensuring prompt responses, 5) implementing a quality assurance system, 6) utilizing reporting structures, 7) maintaining security and compliance, 8) defining clear escalation protocols, 9) building trust between parties, and 10) exercising patience during the transition process. Adhering to these 10 factors is said to help mitigate issues that may arise and facilitate a smooth transition.
Optimize ServiceNow Customer Workflows to Improve Customer Service Management...Aelum Consulting
ServiceNow CSM (Customer Service Management) is an offering inside the ServiceNow Customer Workflow services. ServiceNow CSM uses machine learning to direct your customer concerns to suitably competent personnel swiftly. By dismantling departmental silos and automating procedures, you can enable client service. It delivers consistent customer support procedures and personalized service delivery interactions across any system or medium.
Employ ServiceNow ITSM to streamline your IT Workflows.pdfAelum Consulting
ServiceNow ITSM, a modern cloud-based solution, improves overall performance for your company by potentially revolutionizing processes while increasing employee and client engagement.
The document discusses five key criteria for evaluating subscriber management and billing vendors for cloud businesses: company focus, company stability, proven track record, solution roadmap, and support. It emphasizes that the vendor should have expertise in the domain, a stable financial situation, experience deploying similar solutions, a clear roadmap for enhancements, and dedicated post-implementation support. SURE! is presented as a potential vendor option that meets all five criteria based on its experience in the industry.
Evaluating a Subscriber Management Billing Vendor for Cloud BusinessesSURE!
Are you clear about your evaluation criteria for choosing a Billing & Subscriber Management System for your Datacenter?
SURE! presents 5 pivotal point that will help you "zero in" on the right fit for your Subscription Business to provide enhanced customer experience to stay ahead of the game.
Vistacom in the Facilities Management Journal (September-October 2015)Destiny Heimbecker
This document discusses managed IT services and how they can benefit facility managers. It defines managed services as a provider assuming responsibility for monitoring, managing, and resolving problems for a business's technology systems. Key benefits include increased productivity and uptime by addressing issues proactively before disruptions occur. The document contrasts this approach with traditional "break-fix" services that only address problems reactively after an issue occurs. It provides examples of different types of managed services and advises on how to select and work with a managed services provider.
Support.com Cloud SuiteApp is a customer support tool that integrates with NetSuite CRM to improve customer service and experience. It provides agents with all the information they need to quickly resolve customer issues directly within NetSuite, including prior customer history and advanced support features like co-browsing and remote video assistance. Agents can access these Support.com Cloud features through a tab in the NetSuite Desktop for a complete, unified customer service solution.
Uncovering ServiceNow CSM A Detailed Synopsis.pdfAelum Consulting
ServiceNow CSM emerges as a vital solution in the new customer service landscape. Its multiple functions, ranging from a single customer perspective to automation and analytics, enable organizations to outperform their customers. In today's competitive market, enterprises may simplify processes, improve customer happiness, and pave the route for long-term company success by using the capabilities of ServiceNow CSM.
Similar to Salesforce and ServiceNow Integration - SynQ (20)
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
𝐔𝐧𝐯𝐞𝐢𝐥 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐄𝐧𝐞𝐫𝐠𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐢𝐭𝐡 𝐍𝐄𝐖𝐍𝐓𝐈𝐃𝐄’𝐬 𝐋𝐚𝐭𝐞𝐬𝐭 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬
Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Discover innovative uses of Revit in urban planning and design, enhancing city landscapes with advanced architectural solutions. Understand how architectural firms are using Revit to transform how processes and outcomes within urban planning and design fields look. They are supplementing work and putting in value through speed and imagination that the architects and planners are placing into composing progressive urban areas that are not only colorful but also pragmatic.
Dive into this presentation and learn about the ways in which you can buy an engagement ring. This guide will help you choose the perfect engagement rings for women.
Garments ERP Software in Bangladesh _ Pridesys IT Ltd.pdfPridesys IT Ltd.
Pridesys Garments ERP is one of the leading ERP solution provider, especially for Garments industries which is integrated with
different modules that cover all the aspects of your Garments Business. This solution supports multi-currency and multi-location
based operations. It aims at keeping track of all the activities including receiving an order from buyer, costing of order, resource
planning, procurement of raw materials, production management, inventory management, import-export process, order
reconciliation process etc. It’s also integrated with other modules of Pridesys ERP including finance, accounts, HR, supply-chain etc.
With this automated solution you can easily track your business activities and entire operations of your garments manufacturing
proces
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
3. From Quick Response to
Quick Resolution
The next generation
customer service is not
about response, but
resolution.
“
”managing accounts within a CRM tool like Salesforce, with a focus on engagement. And
solutions like Salesforce’s Service Cloud did an excellent job with that. It enabled multi-
channel communication – phone, email, chat, and social media, which was available
24/7 and could be personalized to a certain extent.
Circa 2009: The focus of Customer
Service was Quick Response. As long as the
customer got a quick acknowledgement of
his query, he was happy. “We are looking into
it and will get back to you shortly.” – This
would have easily sufficed. But the world of
customer support needed more.
Traditionally, there would be a sales guy
But the sales person did
not have answers to all his
customers’ issues. More
that often, he needed to
work with the Support
team to resolve these
issues. In some cases,
even the Support team did
not have all answers so
they would go to the IT or
Product Team to resolve
queries.These teams
which were critical to
customer service were not
3Battle Of The Service Clouds - Salesforce Vs ServiceNow
Engagement
Process
??
4. part of the traditional customer service system. So each time Sales or Support faced an
issue he could not solve, they moved outside the system.
The “Quick Response” approach or rather the CRM way of Customer Service was
not only broken but also
inadequate. Customer
Service needed something
more.
Circa 2016: Today, the
focus of Customer Service
has shifted from quick
response to quick resolution.
Now, customers do not want
to wait. They want their
issues to be sorted out as
soon as they have them, or
better still, not have issues at
all.
ServiceNow’s Customer Service Management platform approaches Customer Service
from an IT service management background. IT has traditionally followed the service
management model to much success. IT admins would receive service requests from
employees which need resolution. They would work with external vendors to procure
items as needed, or internal team members to resolve technical issues. Because of the
structured nature of requests, IT teams would follow workflows to resolve issues, and
manage IT services.
ServiceNow attempts to bring the strengths of this system to customer service with its
customer service management platform. ServiceNow Customer Service Management
is built for the digitally connected service economy. It provides a consistent user
experience across the enterprise, integrating with backend HCM, ERP and other systems
of record to deliver a connected front-end user experience – no matter what the device.
4Battle Of The Service Clouds - Salesforce Vs ServiceNow
Engagement
Process
Operational
Process
Engineering
Process
5. 5Battle Of The Service Clouds - Salesforce Vs ServiceNow
Using structured service management
processes, ServiceNow helps to identify
and fix the root cause of issues before
customers even notice. Omni‑channel
engagement makes it easy to manage
complex customer relationships. Support
can track and visualize the operational
health of the products and services in
their install base in real time and offer
self‑service to reduce call volume.
The next generation customer service is not about response, but resolution.
ServiceNow has a definitive advantage because of its strengths in workflow and service
management.
ServiceNow helps to
identify and fix the root
cause of issues before
customers even notice.
“
”
6. Upgrading Customer
Support
ServiceNow lets the support
staff visualize the entire
system to find areas where
performance is affected.
“
”Second, ServiceNow lets the support staff visualize the entire system to
find areas where performance is affected. This flow is created by combining
information from different teams such as IT and Operations.So when a customer
calls in with a request, the support staff quickly identifies whether there are any
First, with ServiceNow’s Customer
Service Management tool, support staff
can identify repetitive requests. They can
automate and structure those requests
via workflow or make them available as a
Service Catalog. This reduces the reasons
why customers need to call in the first
place.
6Battle Of The Service Clouds - Salesforce Vs ServiceNow
7. 7Battle Of The Service Clouds - Salesforce Vs ServiceNow
internal issues causing them. By visualizing
the real time health of the products and
services the ServiceNow customer is
using and the respective infrastructure,
the support staff is able to provide faster
solutions and escalate issues for expert
help, if required.
This holistic sharing of information acts
as a big enabler for the support staff. This
results in Customer Support teams that
are more effective and efficient. And all this is possible because of ServiceNow’s deep
integration with back end IT, Product, Sales, ERP and other systems of record to deliver
comprehensive information.
Salesforce Service Cloud fails to deliver this comprehensive view because the key
focus is on response and not resolution. So while 24/7 Customer Service and Omni-
channel support is great, it falls behind at that crucial step of identifying root causes.
That, after all, is what takes customer experiences from great to ‘wow’.
ServiceNow helps to
identify and fix the root
cause of issues before
customers even notice.
“
”
8. Transforming Customer
Experience
Change Management
helps organizations
understand and work to
minimize risks of changes
to the IT environment.
“
”
ServiceNow follows the philosophy that
unlike a traditional CRM tool like Salesforce,
Customer Service Management goes beyond
just answering questions. Customers want you
to actually fix the root cause of their issue and
ServiceNow’s Change Management module let
you do exactly that.
8Battle Of The Service Clouds - Salesforce Vs ServiceNow
9. 9Battle Of The Service Clouds - Salesforce Vs ServiceNow
Change Management helps organizations
understand and work to minimize risks
of changes to the IT environment. It is
essentially a process for managing the
people-side of change. ServiceNow helps
implement your Change Management
process by providing on-demand
capabilities for creating, assessing,
approving and implementing changes to
your environment.
Within the platform, changes are handled using the task record system. Each change
is generated through a variety of means as a task record, populated with the pertinent
information in individual fields. These tasks can be assigned to appropriate change
management team members, who will deal with the task as appropriate. Once the
change has been properly implemented, it is closed.
The Customer Service Team helps in improving the change management process by
using information gathered within the platform. Much of the data is already stored within
the incident record. More information can be gathered from within the system itself,
which allows for an accurate review of the history of the problem.
With ServiceNow’s Change Management, you can go through prescriptive workflow,
including approvals, to actually remediate the issue which was why the customer called
in the first place. It is possible to define the Key Performance Indicators to monitor within
the system. With these metrics, and the information within the database, it is possible to
generate reports.
Using this information, it is possible to refine automatic rules such as the assignment
rules, workflow, approval engines, or scheduling to better suit the change management
team’s unique environment. This proactive fixing of issues drives efficiency, optimizes
processes and saves time and cost of your customers, support team and IT team alike.
When teams work in sync to approach customer service issues, it takes customer
service management to a whole new level fostering stronger partnerships between the
client and you.
When teams work in sync to
approach customer service
issues, it takes customer
service management to a
whole new level.
“
”
10. Integrated Service
Operations
With the help of SynQ, the
communication between
your Support and Engineering
teams is integrated,
automated, and timely.
“
”tempers flare, and customer face the brunt of this communication gap between Support
and Engineering.
This is where SynQ comes in. SynQ is an enterprise-grade integration platform that
helps integrate ServiceNow with your existing defect management apps like JIRA. With
the help of SynQ, the communication between your Support and Engineering teams is
integrated, automated, and timely. This gives your users that ‘wow’ experience.
Let’s understand this with a business use case:
Let’s say a customer logs a support ticket for a software bug. The support agent
will pick and review the ticket. If they find a bug, they link the case with the respective
problem and create a problem task for engineering to work on. That problem task gets
pushed to the engineering team as a defect in the defect management system like JIRA.
The Engineering team will analyze the defect and come up with a user story to fix the
defect in this way ServiceNow Salesforce Integration can be done.
In most businesses, Support teams
use one platform to manage issues, and
engineering uses another to manage defects.
When a user logs a complaint and it needs
resolution, Support teams have a hard time
communicating the details of the issue with
engineering. Engineering is busy trying to fix the
issue, and may forget to inform Support once
the fix is available. Emails fly back and forth,
10Battle Of The Service Clouds - Salesforce Vs ServiceNow
11. 11Battle Of The Service Clouds - Salesforce Vs ServiceNow
Once the engineering team fixes the defect then they would release the fix and that
updates back in ServiceNow as a change request. This Change request is associated
with respective problem. When the defect is fixed and a new version is released, the
problem task gets updated and the case agent gets notified. The case agent informs the
customer of the fix and delivers the fixed version of the product and closes the ticket.
12. 12Battle Of The Service Clouds - Salesforce Vs ServiceNow
So all your problem management, defect
management and change management
is integrated with the help of SynQ.
Information flows seamlessly across teams
without any team having to move out of
the system. To see integrated service
operations in action, watch the following
video:
This deep integration cannot be done
with Salesforce Service Cloud and is only
possible with ServiceNow Customer Service Management with SynQ as an integration
platform. SynQ is a ServiceNow certified integration solution that integrates ServiceNow
with on-premise and cloud based apps including JIRA, TFS, SAP and many more. All
these integrations are bi-directional and can be batch-processed or processed in real
time. SynQ enables service operations using ServiceNow Salesforce Integration CSM.
All your problem
management, defect
management and change
management is integrated
with the help of SynQ.
“
”
Conclusion
When you harness the power
of ServiceNow and Salesforce
by integrating your services
with SynQ, you get the best of
both worlds.
Improve your customer
service experience and your
internal operations today - let
us show you how you can get
the most our of your business
with SynQ.