How to increase Customer Satisfaction & Loyalty while generating more Referrals, Word-of-Mouth, and Online Reviews. Protect your online reputation by getting honest feedback, from real customers, through charity and good work.

1. Your Business Growth…
Depends on
Customers Returning &
Recommending
You to Others

2. ReviewTree can help…
Better understand, serve
and nurture your customers

3. Increase Customer
Satisfaction & Grow Your…
 Referrals
 Recommendations
 Online Reviews

4. We Believe…
The Best Customers
Come from Word-of-Mouth,
Referrals and Recommendations

5. Before We Started…
• 20+ years helping more than 4,000 Local & Regional Businesses
• Focused on Advertising ROI – Print / Digital / Organic
• Evaluate Best Sources of New Clients & Cost Per Lead

6. High Costs &
Questionable Returns
We Saw…

7. We Heard …
Businesses Want More
Referrals, Recommendations & Reviews
But Aren’t Sure How to Get
Is your business listening to
Every customer – Every time?

8. Word-of-Mouth &
Online Reviews
92 % &
70 %
Consumers #1 and #2 Most Trusted Sources
Of Information about your Business*.
*Nielson 2013
Advertising in
Search Engine or
Social Media =
36%

9. We Built…
Platform To Help You:
• Collect & Organize Customer Feedback
• Generate Reviews & Recommendations
• Improve Online Reputation & Visibility

10. The Problem is…
Few but 3x MORE
likely to Share
Many but LESS
likely to Share

11. SO HOW DO YOU GET…
Happy Customers / More Vocal?

12. Incentive to Share…
You Rate / We Donate
We Cover
The
Cost

13. • Custom Branded Emails
• ‘ If You Rate – We Donate! ’
• Customer Picks Charity
• ReviewTree Covers Donation
• Response Rates : 40%-70%
Get Automatic Feedback
from Customers

14. Happy
Can
Promote
Online in
1 Click!
Unhappy
Tell you
Problem &
Solution!
Feedback Collected

15. Double The Donation if...
Click to Share > >
 Incentive to Share
 Easy for Customers
 Integrated into Feedback Portal
Happy
Can
Promote
Online in
1 Click!

16. Customer Comments can pass through
AUTO LOGIN (when enabled)
Automatic connection to Existing Account.
NO RE-TYPING
Positive comments from survey in 1 click.
Happy
Customers
Can Promote
You Online in
1 Click!

17. • Increase Positive Reviews
• Decrease Negative Reviews
• Enhance Customer Communication
• More Referrals & Recommendations
You’ll See…

18. Feedback Dashboard

19. Track Reviews

20. 248
Reviews
Yelp Reviews

21. Google Reviews
63
Reviews

22. Reviews Dashboard

23. Reviews Dashboard

24. Increase The Positive

25. Avoid Bad Reviews

26. SEO Results
Typical Results
Highest
Rated/Reviewed at
the top
Local Choices A - G

27. SEO Results
ReviewTree
Client Results
Highest
Rated/Reviewed at the
top
Only Local
Google +
Choice Shown!
136 Providers in 10 miles

28. SEO Results
ReviewTree
Client Results
Top Ranking on
• Google
• Yelp
• YP.com
• HealthGrades
• RateMD
• Facebook
5 of the first 7
Rank Results!

29. Financial Results
Revenue From
Reviews & Online Referrals
Case Study - Healthcare Provider
@ Start =
$12 K
After ReviewTree
?????
6 New Patients Year

30. Financial Results
Revenue From
Reviews & Online Referrals
Case Study - Healthcare Provider
@ Start =
$12 K
After ReviewTree
$720 K
380 New Patients Year
6 New Patients Year

31. Financial Results
Revenue From
Reviews & Online Referrals
Case Study - Healthcare Provider
@ Start =
$12 K
ROI =
280 : 1
Increase
4,600%
After ReviewTree
$720 K
380 New Patients Year
6 New Patients Year
#1 Source
New
Customers

32. That Want to Have…
 Happier Customers
 More Referrals
 More Reviews
 Higher Search Engine Ranking
IDEAL FOR…
• Home Services
• Healthcare
• Hotels
• Retail
• Professional Service
• Restaurants

33. Pricing
• $150 - $500 / Month
Industry & Volume based fee
• 1 time set up fee =
One Month Service
• 5% Referral Discount
Today (Intro Only) vs. Later (Sign up Only) – Limit 10
PRICING

34. Pricing
• $150 - $500 / Month
Industry & Volume based fee
• 1 time set up fee =
One Month Service
• 5% Referral Discount
Today (Intro Only) vs. Later (Sign up Only) – Limit 10
• 12 Months of Service
• Option for Monthly Payment
• Free Set up & Extra Month*
*With Annual Payment
Exclusivity Pricing May Be Available
for some verticals and zip codes
PRICING
TERM