This document discusses how organizations can grow and sustain business continuity using intelligent automation. It notes that the COVID-19 pandemic has created both opportunities and challenges for businesses. It then discusses different strategic approaches organizations can take to respond to risks, and emphasizes taking a people-first approach. The document also notes that digital technologies are becoming more important, and that automation can help organizations scale and remain operational during times of disruption. It provides examples of automation technologies like robotic process automation, machine learning and AI that can be leveraged. Finally, it introduces the SIPOC framework for analyzing business processes.