SlideShare a Scribd company logo
SOCIAL MEDIA AND BUSINESSES
http://www.pskitservices.com/
Contact :09422123343
PSK Technologies Pvt . Ltd It Company
Address :Lower Ground Mall Nagpur-12
INTRODUCTION TO SOCIAL MEDIA
<Start with video>
Some other important facts for businesses:
36% of all social media users have posted about a brand or
product at some point of time
61% of all social media users are willing to give feedback
about brands on social networks
42% of social media users have had at least one direct
conversation with a brand on social networks
JIMS / Social media and businss / Abhimanyu S.
http://www.pskitservices.com/
Contact :09422123343
SOCIAL MEDIA & BUSINESS ADOPTION
The ones who
discover and
trendify
The earliest
adopters
after
discovery
Those who
will ‘wait and
see’ before
adopting
The last ones
to adopt a
new
technology
Might never
get around
to adopting it
Contact :09422123343
http://www.pskitservices.com/
SOCIAL MEDIA FOR BUSINESS FUNCTIONS
Marketing – The most obvious and common use of social
media in business. Works because almost every brand has a
section of target audience online today
HR – Great for identifying and engaging with talent directly.
Also enables companies to showcase employee benefits and
culture to outside world
Creative – Sharing enables art, copy and design teams to get
new ideas, learn new things and experiment
JIMS / Social media and businss / Abhimanyu S.
http://www.pskitservices.com/
Contact :09422123343
SOCIAL MEDIA FOR LEADERSHIP
Visibility – in the industry, among peers and team members
Reputation – Use of social media builds a CxO reputation as
a progressive, fearless and confident leader
Approachability – For clients and team members, a CxO
active on social media is a sign of an approachable and
transparent company
JIMS / Social media and businss / Abhimanyu S.
TOP SOCIAL NETWORKS FOR BUSINESS
Facebook – Highest advertising revenue of all social media
sites; ideal for FMCG, lifestyle, apparel and luxury brands to
build presence and advertise on
Twitter – Favorite rant corner for most consumers; micro
blogging feature takes away the pressure to be compelling or
grammatically correct
LinekdIn – Must for serious businesses and companies
looking to mine data, manage knowledge or be ‘thought
leaders’
JIMS / Social media s /S.
IMPORTANCE OF BLOGS AND CONTENT
Content is still the king – Even as text gives way to audio
visual
Huge factor in searchability – A good, well marketed blog can
save a lot of money otherwise paid to an SEO company
Data and knowledge management – through external and
internal blogs, companies can create domain experts and
share knowledge with clients, peers and employees
JIMS / Social media and
Social Media And ROI – Is It Real?
Only 19% of all marketers using social media are able to calculate
ROI
 What’s the ROI of your pants? Your phone? Your secretary?
SOCIAL MEDIA AND ROI – HOW?
Important to differentiate between ROI and metrics
10000 hits to a website is a metric, not an ROI
Increase in customer satisfaction by 15 points is also not ROI
ROI = Benefits – Cost x 100
Cost
To measure benefits, conduct surveys and research post
social media implementation and assess impact through
questions like:
Did you attend our show / purchase our coupons / buy our shoes?
Where did you hear about us?
JIMS / Social media and businss / Abhimanyu S.
SOCIAL MEDIA AND ROI – EXAMPLES
• Positive
• Dell - $6.5 M in sales via Twitter
• Old spice – Increase in sales by 107%
• Jet Airways – Huge PR resulting into customer loyalty and
repeat sales
• Sea World San Antonio – 5800% ROI (using the ROI formula
on prev page)
.Negative
• Dominos ‘dirty food’- Sales down by 30%
• Gap logo change – Sales went down in two weeks
• United Airlines ‘breaks guitars’ – $1.6 M losses in ticket sales
Our Software Courses
OUR HARDWARE SERVICES
OUR SERVICE COURSES
PSK TECHNOLOGIES PVT.LTD IT COMPANY

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How to do social media marketing in business

  • 1. SOCIAL MEDIA AND BUSINESSES http://www.pskitservices.com/ Contact :09422123343 PSK Technologies Pvt . Ltd It Company Address :Lower Ground Mall Nagpur-12
  • 2. INTRODUCTION TO SOCIAL MEDIA <Start with video> Some other important facts for businesses: 36% of all social media users have posted about a brand or product at some point of time 61% of all social media users are willing to give feedback about brands on social networks 42% of social media users have had at least one direct conversation with a brand on social networks JIMS / Social media and businss / Abhimanyu S. http://www.pskitservices.com/ Contact :09422123343
  • 3. SOCIAL MEDIA & BUSINESS ADOPTION The ones who discover and trendify The earliest adopters after discovery Those who will ‘wait and see’ before adopting The last ones to adopt a new technology Might never get around to adopting it Contact :09422123343 http://www.pskitservices.com/
  • 4. SOCIAL MEDIA FOR BUSINESS FUNCTIONS Marketing – The most obvious and common use of social media in business. Works because almost every brand has a section of target audience online today HR – Great for identifying and engaging with talent directly. Also enables companies to showcase employee benefits and culture to outside world Creative – Sharing enables art, copy and design teams to get new ideas, learn new things and experiment JIMS / Social media and businss / Abhimanyu S. http://www.pskitservices.com/ Contact :09422123343
  • 5. SOCIAL MEDIA FOR LEADERSHIP Visibility – in the industry, among peers and team members Reputation – Use of social media builds a CxO reputation as a progressive, fearless and confident leader Approachability – For clients and team members, a CxO active on social media is a sign of an approachable and transparent company JIMS / Social media and businss / Abhimanyu S.
  • 6. TOP SOCIAL NETWORKS FOR BUSINESS Facebook – Highest advertising revenue of all social media sites; ideal for FMCG, lifestyle, apparel and luxury brands to build presence and advertise on Twitter – Favorite rant corner for most consumers; micro blogging feature takes away the pressure to be compelling or grammatically correct LinekdIn – Must for serious businesses and companies looking to mine data, manage knowledge or be ‘thought leaders’ JIMS / Social media s /S.
  • 7. IMPORTANCE OF BLOGS AND CONTENT Content is still the king – Even as text gives way to audio visual Huge factor in searchability – A good, well marketed blog can save a lot of money otherwise paid to an SEO company Data and knowledge management – through external and internal blogs, companies can create domain experts and share knowledge with clients, peers and employees JIMS / Social media and
  • 8. Social Media And ROI – Is It Real? Only 19% of all marketers using social media are able to calculate ROI  What’s the ROI of your pants? Your phone? Your secretary?
  • 9. SOCIAL MEDIA AND ROI – HOW? Important to differentiate between ROI and metrics 10000 hits to a website is a metric, not an ROI Increase in customer satisfaction by 15 points is also not ROI ROI = Benefits – Cost x 100 Cost To measure benefits, conduct surveys and research post social media implementation and assess impact through questions like: Did you attend our show / purchase our coupons / buy our shoes? Where did you hear about us? JIMS / Social media and businss / Abhimanyu S.
  • 10. SOCIAL MEDIA AND ROI – EXAMPLES • Positive • Dell - $6.5 M in sales via Twitter • Old spice – Increase in sales by 107% • Jet Airways – Huge PR resulting into customer loyalty and repeat sales • Sea World San Antonio – 5800% ROI (using the ROI formula on prev page) .Negative • Dominos ‘dirty food’- Sales down by 30% • Gap logo change – Sales went down in two weeks • United Airlines ‘breaks guitars’ – $1.6 M losses in ticket sales