SlideShare a Scribd company logo
How to compete in a
@alexa_hubley
saturated market.
@alexa_hubley
Product-market fit.
@alexa_hubley
Product-market fit.
● Value hypothesis is validated.
@alexa_hubley
Product-market fit.
● Value hypothesis is validated.
● 100k+ in revenue monthly.
@alexa_hubley
● why a customer is likely to use your product.
Value hypothesis:
@alexa_hubley
@alexa_hubley
Product-
market fit
Marketing.
@alexa_hubley
● Product marketing.
Marketing.
@alexa_hubley
Marketing.
● Product marketing.
● Product lifecycle marketing.
Marketing.
@alexa_hubley
Product marketing.
@alexa_hubley
Product marketing.
“Product marketing’s role is
-Hana Abaza, Head of Marketing at Shopify
Plus
to define and operationalize
the context.”
@alexa_hubley
Product marketing.
@alexa_hubley
Product marketing.
● What are we building?
@alexa_hubley
Product marketing.
● What are we building?
● Who is it for?
@alexa_hubley
Product marketing.
● What are we building?
● Who is it for?
● How do we talk about it?
@alexa_hubley
Product marketing.
● What are we building?
-Hana Abaza, Head of Marketing at Shopify Plus
● Who is it for?
● How do we talk about it?
● How do we go to market?
Product lifecycle
marketing.
https://conversionxl.com/blog/product-lifecycle-marketing/
Product lifecycle
marketing.
● Mapping marketing to a product’s lifecycle stage.
https://conversionxl.com/blog/product-lifecycle-
marketing/
@alexa_hubley
Product lifecycle
Product lifecycle stages
Product lifecycle
Product lifecycle stages
Dominance
Product lifecycle
Mapping Marketing to Product Lifecycle Stages
@alexa_hubley
Drive rapid
market
penetration
Introduction
Mapping Marketing to Product Lifecycle Stages
Marketing goal
@alexa_hubley
Growth
Drive rapid
market
penetration
Introduction
Build brand
presence,
widen market
share
Mapping Marketing to Product Lifecycle Stages
Marketing goal Marketing goal
@alexa_hubley
Growth
Drive rapid
market
penetration
Introduction
Build brand
presence,
widen market
share
Mapping Marketing to Product Lifecycle Stages
Marketing goal Marketing goal
@alexa_hubley
Growth
Drive rapid
market
penetration
Introduction
Build brand
presence,
widen market
share
Mapping Marketing to Product Lifecycle Stages
Marketing goal Marketing goal
Both phases optimize
for the next phase
Growth
Drive rapid
market
penetration
Introduction Maturity
Build brand
presence,
widen market
share
Remain
relevant, keep
churn low*
Mapping Marketing to Product Lifecycle Stages
Marketing goal Marketing goal Marketing goal
Both phases optimize
for the next phase
Growth
Drive rapid
market
penetration
Introduction Maturity
Build brand
presence,
widen market
share
Remain
relevant, keep
churn low
Mapping Marketing to Product Lifecycle Stages
Marketing goal Marketing goal Marketing goal
Both phases optimize
for the next phase
Growth
Drive rapid
market
penetration
Introduction Maturity Decline
Build brand
presence,
widen market
share
Remain
relevant, keep
churn low
Reinvent and
milk the brand.
Mapping Marketing to Product Lifecycle Stages
Marketing goal Marketing goal Marketing goal Marketing goal
Both phases optimize
for the next phase
@alexa_hubley
Product lifecycle marketing:
@alexa_hubley
Product lifecycle marketing:
● Ensures you’re operationalizing the right context.
@alexa_hubley
Product lifecycle marketing:
● Ensures you’re operationalizing the right context.
● Spot early signs of a pending transition.
@alexa_hubley
Product lifecycle marketing:
● Ensures you’re operationalizing the right context.
● Spot early signs of a pending transition.
● Shape the curve of your business.
So how do you do it?
@alexa_hubley
So how do you do it?
● STEP 1: identify the product’s lifecycle stage.
@alexa_hubley
@alexa_hubley
@alexa_hubley
Product lifecycle
@alexa_hubley
Product lifecycle
Beacon, Live Chat
@alexa_hubley
Product lifecycle
@alexa_hubley
Product lifecycle
@alexa_hubley
Introduction
Product Lifecycle Stage
@alexa_hubley
Introduction
Product Lifecycle Stage
Marketing goal
@alexa_hubley
Introduction
Product Lifecycle Stage
Drive rapid market
penetration
Marketing goal
@alexa_hubley
Okay, so then what?
@alexa_hubley
Okay, so then what?
● STEP 2: follow a rigorous go-to-market plan.
@alexa_hubley
Build
Set targets
Map Launch Optimize
PHASE 1 PHASE 2 PHASE 3 PHASE 4
Adapted from ‘Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
@alexa_hubley
Marketing goal: Drive rapid market penetration
Product lifecycle stage: INTRODUCTION
MAP BUILD LAUNCH OPTIMIZE
Marketing goal: Drive rapid market penetration
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
MAP BUILD LAUNCH OPTIMIZE
Marketing goal:
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
Drive rapid market penetration
Competitor landscape
Research:
CompetitorsCommon Flaws
Support only has 60 seconds
before people get impatient.
You can’t hide chat based on
queue volume or availability
Self-serve content is often
uncurated/unhelpful.
Competitor landscape
Research:
Help bots are misleading re:
availability.
Ask the experts
Research:
Ask the experts
Research:
Ask the experts
Research:
Any other advice?
Ask the experts
Research:
Any other advice?
● Be creative and get weird.
Ask the experts
Research:
Any other advice?
● Be creative and get weird.
MAP BUILD LAUNCH OPTIMIZE
Marketing goal:
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
Drive rapid market penetration
MAP BUILD LAUNCH OPTIMIZE
Marketing goal:
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
Drive rapid market penetration
Targets
@alexa_hubley
Targets
● Currently 20% use a chat solution
@alexa_hubley
Targets
● Currently 20% use a chat solution
● Migration + attraction of new customers =
@alexa_hubley
Targets
● Currently 20% use a chat solution.
● Migration + attraction of new customers =
Target: 70% of users
enable Beacon.
MAP BUILD LAUNCH OPTIMIZE
Marketing goal:
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
Drive rapid market penetration
MAP BUILD LAUNCH OPTIMIZE
Marketing goal: Drive rapid product adoption
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
Key messaging.
● What are we building?
● Who is it for?
● How do we talk about it?
-Hana Abaza, Head of Marketing at Shopify Plus
If Beacon came in
a box.
Key messaging.
@alexa_hubley
Benefits.
HEADLINE
SUB HEADLINE
Feature 3
Feature 1
Feature 2
Front Back
@alexa_hubley
Front
Key messaging.
@alexa_hubley
Beacon is way more than chat.
Front
Key messaging.
@alexa_hubley
Beacon is way more than chat.
Front
Key messaging.
● Customer service that scales.
Beacon is way more than chat.
Front
Key messaging.
● Customer service that scales.
● Everything in one place.
Beacon is way more than chat.
Front
Key messaging.
● Customer service that scales.
● Everything in one place.
● Makes your website more human.
Key messaging.
Back
Key messaging.
● Recommended articles.
Back
Key messaging.
● Recommended articles.
● Embedded in the platform.
Back
Key messaging.
● Recommended articles.
● Embedded in the platform.
● Help bot availability settings.
Back
MAP BUILD LAUNCH OPTIMIZE
Marketing goal: Drive rapid product adoption
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
MAP BUILD LAUNCH OPTIMIZE
Marketing goal: Drive rapid product adoption
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
Awareness Consideration Decision
Search
Channels Channels Channels
Paid
Social
Blog
Gated content
Nurture
Buyer’s journey
*Channels may change based on the product lifecycle or campaign
goal.
SearchChannels Paid Social
blog.hubspot.com/news-trends/topic-clusters-seo
Channels Blog Gated content
Channels Email
MAP BUILD LAUNCH OPTIMIZE
Marketing goal: Drive rapid product adoption
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
Launch!
Results so far.
Results so far.
● Target: 70% of customers enable Beacon
Results so far.
● Target: 70% of customers enable Beacon
● Achieved: 85% of customers enabled Beacon
@alexa_hubley
Product lifecycle
@alexa_hubley
Product lifecycle
@alexa_hubley
Product lifecycle
@alexa_hubley
Product lifecycle
Okay...now what?
@alexa_hubley
MAP BUILD LAUNCH OPTIMIZE
Marketing goal: Drive rapid product adoption
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Prototype
Go to market LearnResearch
@alexa_hubley
MAP BUILD LAUNCH OPTIMIZE
Marketing goal: Drive rapid product adoption
Product lifecycle stage: INTRODUCTION
Set targets
Key messaging
Prototype
Go to market LearnResearch
@alexa_hubley
Learn.
@alexa_hubley
Learn.
● Identify tripwires
Learn.
● Identify tripwires
● Report on results
then...
@alexa_hubley
MAP BUILD LAUNCH OPTIMIZE
Marketing goal: Widen market share.
Product lifecycle stage: Growth
Set targets
Key messaging
Create assets
Go to market LearnResearch
@alexa_hubley
Rinse & repeat.
@alexa_hubley

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How to compete in a saturated market

Editor's Notes

  1. Pre buying stages
  2. I specialize in helping businesses create personalized, full-funnel marketing campaigns. Here are a few brands I’ve worked with. They’ve all achieved product-market fit. Value hypotheis is validated Millions in revenue annually Large # of potential
  3. Pre buying stages
  4. Pre buying stages
  5. Pre buying stages
  6. Pre buying stages
  7. People need to answer their customer requests Digital marketers need to know how to do their jobs Businesses need landing page.
  8. Subsequently, each business has hit the point where they’re driving millions in revenue annually.
  9. In saturated markets.
  10. Arguable that’s where marketing comes in. How does product lifecycle marketing make you stand out in a noisy world? Goal-oriented, future-proof, shape the curve of your brand through coordinated, organized project management.
  11. So today i’m going to talk to you about the role of produc marketing and product lifecycle marketing in helping brands compete in saturated markets.
  12. How does product lifecycle marketing make you stand out in a noisy world? You remain competitive Goal-oriented, future-proof, shape the curve of your brand through coordinated, organized project management. Eye on the prize.
  13. Pre buying stages
  14. Let’s quickly define what product marketing is and how it’s different from marketing-marketing. Product marketing’s role is to figure out what the thing is and how we talk about the thing.
  15. Pre buying stages
  16. Pre buying stages
  17. Pre buying stages
  18. Pre buying stages
  19. Product marketing operationalized the context. Product lifecycle marketing maps the context to a specific product lifecycle stage so you stay goal-oriented, resea
  20. Pre buying stages
  21. Pre buying stages
  22. Pre buying stages
  23. This is a simplification Introduction— when the product first comes to market. Growth—instead of seeking ways of getting consumers to try the product, the originator now faces the more compelling problem of getting them to prefer his brand.” Maturity— hold your dominant place in the market Decline— product sales start to shrink
  24. This is a simplification Introduction— when the product first comes to market. Growth—instead of seeking ways of getting consumers to try the product, the originator now faces the more compelling problem of getting them to prefer his brand.” Maturity— hold your dominant place in the market Decline— product sales start to shrink
  25. that and, for marketers, this: Spot the early signs of a pending transition to a new stage and to know how your marketing campaigns will need to change. you need to plan your campaigns in advance. so, for example, once you see that growth curve start to flatten out, you need to know how your campaigns will change during the maturity phase. likewise, during maturity, you need to consider _in advance_ the ways that you can extend it: - Identifying new demographics for the product. Is there a subset of potential users that, if marketing reframed its messaging, could become viable prospects? - Identifying new uses for the product. Bubble wrap, the slinky, Coca-Cola—the list of products known for their secondary uses is long. You probably won’t discover an alternative for your product that generates decades of exponential growth, but you may find a way to prolong the Maturity phase for a year
  26. Introduct
  27. Introduct
  28. Introduct
  29. Introduct
  30. Introduct
  31. Introduct
  32. Introduct
  33. Introduct
  34. Apple milking the brand
  35. Helps you identify what stage you’re in so you can operationalize your messaging, communicate effectively and keep a clear eye on becoming that domaninant “mature” player Goal-oriented, future-proof, shape the curve of your brand through coordinated, organized project management. Eye on the prize. goal-oriented, future-proof and helps you shape the curve of your business through organized go-to-market strategies.
  36. Helps you identify what stage you’re in so you can operationalize your messaging, communicate effectively and keep a clear eye on becoming that domaninant “mature” player Goal-oriented, future-proof, shape the curve of your brand through coordinated, organized project management. Eye on the prize. goal-oriented, future-proof and helps you shape the curve of your business through organized go-to-market strategies.
  37. Helps you identify what stage you’re in so you can operationalize your messaging, communicate effectively and keep a clear eye on becoming that domaninant “mature” player Goal-oriented, future-proof, shape the curve of your brand through coordinated, organized project management. Eye on the prize. goal-oriented, future-proof and helps you shape the curve of your business through organized go-to-market strategies.
  38. Align all your messaging so that your marketing campaigns initiatives and tactics all lineup to achieve that stage’s goal and ensure you’re telling the right story for where your brand and business is at. Contextually map your message so it’s relevant to the needed tactics/strategies of marketing for that specific stage. Communicate the message you need to tell for that specific stage Helps you identify what stage you’re in so you can operationalize your messaging, communicate effectively and keep a clear eye on becoming that domaninant “mature” player Spot the early signs of a pending transition to a new stage and to know how your marketing campaigns will need to change. you need to plan your campaigns in advance. so, for example, once you see that growth curve start to flatten out, you need to know how your campaigns will change during the maturity phase. likewise, during maturity, you need to consider _in advance_ the ways that you can extend it: - Identifying new demographics for the product. Is there a subset of potential users that, if marketing reframed its messaging, could become viable prospects? - Identifying new uses for the product. Bubble wrap, the slinky, Coca-Cola—the list of products known for their secondary uses is long. You probably won’t discover an alternative for your product that generates decades of exponential growth, but you may find a way to prolong the Maturity phase for a year Helps you identify what stage you’re in so you can operationalize your messaging, communicate effectively and keep a clear eye on becoming that domaninant “mature” player Goal-oriented, future-proof, shape the curve of your brand through coordinated, organized project management. Eye on the prize. goal-oriented, future-proof and helps you shape the curve of your business through organized go-to-market strategies.
  39. Goal-oriented, future-proof, shape the curve of your brand through coordinated, organized project management. Eye on the prize.
  40. Pre buying stages
  41. Pre buying stages
  42. Pre buying stages
  43. Pre buying stages
  44. Pre buying stages
  45. Pre buying stages
  46. Arguably we’re expanding market share as a business, but the product is entering into an entirely new market. Therefore we’re expanding new markets, just not market share. Here’s where marketing teams get tripped up. As a business in the growth phase, marketing teams might think their role is to keep expanding current market share. In other words, leverage brand plays, do what they’ve been doing just to get to where they are today. Reposition help scout as a tool. But in terms of the product lifecycle, beacon is entirely new to market and therefore the goal of marketing isn’t to focus on helpscout as a whole, instead it’s to introduce this tool to drive rapid product adoption. Not to become the preferred live chat tool, instead the goal is to announce it’s entry and just get people to use it. You have no data on how people use this product with your tool. You need to get that asap.
  47. Arguably we’re expanding market share as a business, but the product is entering into an entirely new market. Therefore we’re expanding new markets, just not market share. Here’s where marketing teams get tripped up. As a business in the growth phase, marketing teams might think their role is to keep expanding current market share. In other words, leverage brand plays, do what they’ve been doing just to get to where they are today. Reposition help scout as a tool. But in terms of the product lifecycle, beacon is entirely new to market and therefore the goal of marketing isn’t to focus on helpscout as a whole, instead it’s to introduce this tool to drive rapid product adoption. Not to become the preferred live chat tool, instead the goal is to announce it’s entry and just get people to use it. You have no data on how people use this product with your tool. You need to get that asap.
  48. Pre buying stages
  49. Pre buying stages
  50. Pre buying stages
  51. Pre buying stages
  52. Pre buying stages
  53. Pre buying stages
  54. Pre buying stages
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  56. Pre buying stages
  57. Pre buying stages
  58. Pre buying stages
  59. Pre buying stages
  60. Pre buying stages
  61. Pre buying stages
  62. Pre buying stages
  63. Pre buying stages
  64. That’s because help scout considers itself a design-led company.
  65. Pre buying stages
  66. Pre buying stages
  67. Pre buying stages
  68. Pre buying stages
  69. Pre buying stages
  70. Pre buying stages
  71. Pre buying stages
  72. Pre buying stages
  73. Clearly craft something that resonates with your customers, why you and why you’ll help
  74. If beacon came in a box, what would it say?
  75. If beacon came in a box, what would it say?
  76. If beacon came in a box, what would it say?
  77. If beacon came in a box, what would it say?
  78. If beacon came in a box, what would it say?
  79. If beacon came in a box, what would it say?
  80. If beacon came in a box, what would it say?
  81. If beacon came in a box, what would it say?
  82. If beacon came in a box, what would it say?
  83. If beacon came in a box, what would it say?
  84. If beacon came in a box, what would it say?
  85. Pre buying stages
  86. ACtivate your channels and create assets and map them to the buyers journey. Segmentation. relevance. So ultimately the buyer’s journey is a repeatable framework that works regardless of your goal or lifecycle stage. In any purchasing decision, someone needs to first become aware, consider you as an option before they buy. Where does buyer’s journey fit into the product lifecycle stage?
  87. Pre buying stages
  88. https://blog.hubspot.com/news-trends/topic-clusters-seo
  89. Pre buying stages
  90. Pre buying stages
  91. Pre buying stages
  92. Pre buying stages
  93. Pre buying stages
  94. Pre buying stages
  95. Introduct
  96. Introduct
  97. Pre buying stages
  98. Pre buying stages
  99. When things are really process driven it’s easy to just tick a bunch of boxes and stop there
  100. Pre buying stages
  101. Pre buying stages
  102. Pre buying stages
  103. Pre buying stages
  104. Pre buying stages
  105. Introduct
  106. So ultimately product lifecycle marketing helps you compete because it comes back to positioning, messaging and structuring a campaign that’s optimized for learning and keeps an eye on the prize of becoming the dominant market player. Helps you identify what stage you’re in so you can operationalize your messaging, communicate effectively and keep a clear eye on becoming that domaninant “mature” player Goal-oriented, future-proof, shape the curve of your brand through coordinated, organized project management. Eye on the prize.
  107. Pre buying stages