The document discusses the importance of organizational change capability and agility in the context of today's volatile and complex environments. It introduces the Dynamic Systems Maturity Theory (DSMT) which identifies levels of maturity and provides a framework for measuring and improving change capabilities through assessments. The combination of the capability maturity model and agile practices is suggested as a strategy for enhancing agility and reducing change program failure rates.

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How to Build Organisation Change Capability (Agility)
What is the Change Capability of my Organisation?
Despite advances in our understanding of managing organisation change and transformation over
recent decades 70%+ of Change Programs still fail to meet their original objectives (McKinsey). Add
to that the fact the world organisations exist in today is more Volatile, Uncertain, Complex and
Ambiguous (VUCA).
‘Agility’ is the current hot topic for most organisations, but what is Agility? “The ability to sense,
think, comprehend, and act, easily and quickly”. In effect Agility is the ability to change. The
concept is easy to understand but harder to achieve, because of the complex interdependencies and
interrelationships within organisation systems and sub-systems.
Existing Models of Change (Kotter, Kubler-Ross, Covey, etc) though helpful are not sophisticated
enough to deal with today’s VUCA organisation environments, and the variety and complexity that
exists in organisations. Existing Models have moved us forward in the effectiveness of managing
specific Change Initiatives/programs, but not necessarily driving significant improvement in the
Change Capability (Agility) of the Organisation.

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In the paper ‘Reducing Resistance and Improving Agility for Organisation Change & Transformation’
the continuum of Change Resistance and Agility is explored in more detail. In this paper we consider
the ‘Next Generation Change & Transformation Model' which originated from academic, and applied
research into the high change failure rates, and led to Dynamic Systems Maturity Theory (DSMT).
This new Model of Change complements the existing models and as well as guiding change and
transformation initiatives, it also has an integrated development roadmap that builds Change
Capability – Agility.
Understanding Change Capability (Agility) in an Organisation?
We recognise that organisations are complex and dynamic systems and subsystems, and in today’s
VUCA environment they all require greater Agility (Change Capability). The question is how do we
measure and improve change capability in a way that reflects each unique organisation context and
its aims and ambitions?
Dynamic Systems Maturity Theory (DSMT) identified 15 discreet and scientific levels of functioning
(Maturity) an organisation can habituate. The specific ‘Traits’ of each level are specified in the
Capability Maturity Reference Model. Each level is clearly labelled and described using Organisation
Learning and Psychology nomenclature.

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For any organisation’s measured level of Maturity; its Performance and Rate of Change (Change
Capability- Agility) are reflected. In other words, An Organisation’s Measured Capability Maturity
determines its Performance & it’s Agility.
The complex interrelated and interdependent elements that make up the system, which DSMT calls
‘Dynamics’ & ‘Constructs’ can be Assessed/Measured in order to:
1. Calibrate any change program action so it has traction and sustainability
2. Improve its Change Capability by guiding its correct, next learning and development actions

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Improving the Change Capability (Agility) in an Organisation
In order to improve Agility (Change Capability) for an Organisation or any of its sub-systems (Units,
Divisions, Functions, Departments, Teams etc). We must first measure its existing Agility (Change
Capability). The Organisation Capability Maturity Framework (OrgCMF™) provides the Body of
Knowledge (BoK) and Digital Assessment Platform tools to;
1. Assess/Measure Change Capability Maturity
2. Provide appropriate improvement guidance specific to each organisation context

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Underpinned by DSMT it defines and describes every ‘Dynamic & Construct’ for every maturity level
using a simpler 7 Maturity level scale which is derived from, and is consistent with the 15 level DSMT
scale. The Agility (Change Capability) Assessment can be self-configured by the OrgCMF™ User, or
follow the configuration guidance matrix provided by ODTI. The results of the Assessment are
graphically displayed with supporting guidance text allowing the leadership;
• Identify those ‘Dynamics’ (Forces) and ‘Constructs’ (Foundation Capabilities-Building Blocks)
that may be constraining Agility and should be actioned.
• Identify those sub-systems (Groups) that may be constraining Agility and should be actioned.
• Outline the appropriate action for the selected ‘Dynamics and/or constructs’ to move up to
the next maturity level based on the learning development roadmap for the chosen item.
The OrgCMF™ Capability Maturity Reference Model and related Maturity Assessment allows the
leaders of change in an accessible, usable and useful manner, engage the stakeholders in the process
of building Change Capability (Agility),in a way that is consistent and relevant to their current and
evolving roles in change.

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Why have different ‘tiers’ of Agility Maturity Assessment? And how to select?
Capability Maturity Assessment when underpinned by organisation science such as DSMT is a very
powerful and sophisticated tool. The OrgCMF™ makes it relevant to each organisation and to each
role at all levels, allowing for both engagement of stakeholders, but also for each to use as
appropriate to their roles. The paper “The Importance of Capability Maturity Reference Model
Assessment in Organisation Change & Transformation” elaborates the different Assessment
Types/Tiers but in summary we have the following tiers;
One approach some organisations use to build Change Capability (Agility) and engage stakeholders is
as follows:
The Change Capability (Agility) Building Leader/Facilitator sets up and runs an ‘Agility Maturity Triage
Assessment’ across a representative selection of stakeholders. This Maturity Assessment fulfils
several key functions:
• It quickly gets a measurement of the Agility Maturity for the Organisation
• It helps identify organisation wide constraints as well as local domain constraints
• It informs the Strategy and Priorities for building Organisation Agility
• It signals to stakeholders that building Agility is important and their engagement in the
process is important.
The OrgCMF™ Body of Knowledge is a useful reference to guide key stakeholders on their role in
Building Agility and, understand its impact as an element of the organisation system.
Having set the Strategy, Plan and Priorities for building Agility, the responsible individuals across the
organisation can as appropriate select and run ‘Agility Maturity Diagnostic Assessments’ related to
their roles and functions, for more refined analysis and specific foundation Capability Building action,
relating to their, and their teams contribution to building Agility in the overall organisation systems.

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Where does the popular Agile Manifesto & Agile techniques fit in this recommended
Capability Maturity Building approach?
The new and recently popular approaches and techniques can play a vital part of building Change
Capability Maturity (Agility) in an organisation, however alone they will not lead to Leadership Levels
of Agility for an organisation, because of the complex interdependencies and interrelationships
between system elements (People, Process, Tools, Practices, Culture etc) outlines earlier in this
paper. That said they are powerful practices that can enable individuals and teams progress through
the phases of building ‘True Agility’ and therefore warrant some elaboration in this paper.
Agile Manifesto (Originated in Software Industry)
• Individuals and Interactions more than processes and tools
• Working Software more than comprehensive documentation
• Customer Collaboration more than contract negotiation
• Responding to Change more than following a plan
Agile can be applied to virtually any project or function where there is an
output/deliverable/product/service and a customer or user with specific needs
Concept of Minimum Viable Product (MVP)
Regardless of what the ultimate deliverable/Output is, once something of value is available to a
customer/User release it to them so they can experience value early and learn in order to refine
their real needs.

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Agile Principals
• Customer satisfaction by early and continuous delivery of valuable/useful Deliverable(s)
(product/service/artefact).
• Usable Output is delivered frequently (weeks rather than months).
• Close, daily/frequent cooperation between customer/user and providers.
• Sustainable Capability, able to maintain a constant pace.
• Continuous attention to best practice and design.
• Regularly, the team reflects on how to become more effective, and adjusts accordingly.
This Agile approach though it originated in the Software Development World, can be applied to
virtually any activity and its outputs within the organisation system. The value of the Capability
Maturity Model can complement it, but also build underlying Agility into the system that is more
sustainable and embeds Agility into the Culture building towards ‘Leadership’ levels of Change
Capability.

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The sprint is quite a straightforward process. There are several steps.
1. The backlog is the list of things to do, or requirements, often listed on User Story Cards.
2. We know from the Agile Model that Sprints are a set time frame and budget that allows for
short cycles of processing to deliver the target output/end result.
3. The Stakeholders (Provider, Receiver, Enabler – Supplier, Customer, Support) in the business
process under consideration meet firstly to select those items from the backlog that are the highest
priority and combined deliver usable and useful outcomes at the end of the sprint (MVP) within the
allowed Sprint cycle time and budget.
4. Regular communications between stakeholders either formal or more likely informal occur
to maintain momentum within the sprint. Any new addition to a sprint, is only considered if it is
materially impactful and deemed urgent by the stakeholder group. will require the removal of an
existing requirement and preservation of the MVP, time and budget integrity of the sprint. Because
of the model, new requirements most often hold until the next Sprint.
Capability Maturity Assessment Inputs complement the Sprint Process and assist in: -
• Setting backlog item priorities
• Calibrating the nature of included priorities and actions
• Guide and Reflect improvements in both the process and overall capabilities for the business
process.

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Summary of How to Build Change Capability (Agility) in an Organisation.
* Capability Management is the ability of the Organisation to mobilise resources to achieve an aim.
* The Capabilities of an Organisation are determined by the ‘Dynamics’ (Forces) & ‘Constructs’
(Capability Building Blocks) which can be measured through on-line Assessment Surveys.
* Current Capability Maturity determines current performance and rate of change (Agility)
* Adding New Capabilities and/or Improving Capability Maturity Improves performance and
increases Agility.
* Capability Maturity Levels (DSMT) are definitive scientific stages with sequential developmental
learning steps and simple rules for every ‘Dynamic’ & ‘Construct’ that assure traction on change
actions and sustainable change and change capability improvement.
* Agile Practices & Techniques complement and support transitioning from traditional business
process management approaches which are plan driven to more flexible Value Driven approaches
that overcome the constraints of linear approaches.
A Combination of Change Capability Maturity Model Application coupled with Agile Practices and
Techniques, leads to reduced failure rates in Change & Transformation, and improved Agility
embedded into the organisations systems and culture.