If so, it’s time to ask yourself: 1. Why are you losing customers? 2. What kind of customer retention plan does your company have in place currently? 3. How can you make it better?

1. HOW TO BEAT YOUR COMPETITION
BY IMPROVING B2B CUSTOMER RETENTION.

2. ARE YOU LOSING CUSTOMERS TO YOUR
OPPONENT?
If so, it’s time to ask yourself:
1. Why are you losing customers?
2. What kind of customer retention plan does your company have in place currently?
3. How can you make it better?

3. HERE’S A BLOW BY BLOW OF
WHY YOU COULD BE LOSING
CUSTOMERS:
You have no loyalty program.
You have an inferior customer loyalty program.
Your aren’t using customer data to create personalized content.
You have a forgettable customer experience.
You aren’t communicating with your customers or sending the right message.
If you’re struggling in these areas, your customers may not see you as a trusted advisor or partner.

4. To create the best loyalty program and stay above the competition, work
with an incentive company and your customers to receive:
• Incentive program ideas
• Best practices
• Techniques
• Technology
• Motivation/rewards
Your B2B loyalty program is an inferior contender if you’re not using it effectively.
Incentive Solutions can customize a unique incentive program branded specifically for your business. What makes us different from
other incentive companies is that we provide features such as a 12-month communication plan, free program reports, and up-to-date
sales performance tracking, to ensure your incentive program will be anything but lacking!

5. Utilize your customer data with knockout Incentive
Solutions’ tech that allows you to:
● Receive free, 24/7 access to analytics and reports on your incentive program.
● Track program performance and collect sales claims.
● Get a communication plan that includes a 12-month promotion plan designed to engage your participants.
Plus enjoy add-on modules that allow you to:
● Access your program from a mobile app
● Integrate your incentive program with your CRM
● Receive sign-ups from anyone without an invite with open enrollment
Customer data is vital to improving customer retention. Track and measure sales performance and customer behavior to learn trends
and insights in order to maintain a successful program.

6. Your customer experience is losing.
If your customer experience is lacking, invest time in understanding what your customer’s goals are. Make sure to ask for feedback. Let
them know you value their business.
Integrating your CRM with your incentive program helps you craft targeted campaigns and sales promotions to your customer from the
collected data.

7. Come out swinging with these winning customer
communications features.
Your customer communications could use some work. Get to know your customers. Once you have collected the data and analyzed the
trends, you can craft personalized content and messages specifically for them.
With the Open Enrollment feature, customize
your enrollment form to collect the data
you’re searching for and learn even more
about your customer base.
To improve customer engagement with your
program, Incentive Solutions takes care of your
communications with the use a multi-channel
communication strategy that includes print and call
campaigns, text and push notifications, and email
that are all geared towards your participants’
specific goals and needs.

8. DON’T THROW IN THE TOWEL JUST YET!
Your customer loyalty program and customer experience is of
the upmost importance. Ask yourself this, “Could my loyalty
program, or lack thereof, be the reason my customers are
more loyal to my competition?” Seek feedback and discover
how you can improve your B2B customer retention program.

9. 2299 Perimeter Park Dr. Atlanta, GA 30341
(866) 567-7432
https://incentivesolutions.com