A good secretary provides clerical support to management, creates a good company image, and supports the job through competence and independent work. Key skills include general knowledge of languages, special office knowledge like reporting and correspondence, telephone etiquette, filing, and typing. Good personality traits are diligence, attractiveness, loyalty, trustworthiness, and a positive attitude. Extensive practice is needed to perform daily duties and understand office terms. As the face of the company, a secretary's work can impact achievement of organizational goals.