SlideShare a Scribd company logo
1 of 16
Dr Tim Baker
tim@winnersatwork.com.au
www.winnersatwork.com.au
Getting the Very Best
from People
Unit 1—The Ingredients of
Effective Feedback
Unit 2—Enhancing Your
Personal Influence
Unit 3—Optimising Team
Performance
Unit 4—Getting the Very
Best from People
Unit 5—Understanding
People and their
Personalities
Unit 6—Facilitating Effective
Meetings
Your primary role as a leader is to get
the very best from each member of your
team …
What is motivation …
Motivation
You can’t motivate people –
you can only provide the circumstances
by which people become motivated
Everybody is motivated –
But not everyone is inspired
Motivation is subjective
Intrinsic motivation is
more powerful than extrinsic
motivation
Money is overestimated as a
motivational force
People are motivated by
the pain/pleasure principle
The 10 things employees want most from a job
1. Work-life balance
2. Relationship with colleagues
3. Relationship with manager
4. Work being appreciated
5. Financial stability of employer
6. Job security
7. Interesting work
8. Learning & Development
9. Values of employer
10. Career development
(Boston Consulting Group, 2018)
If you have
one person
who is just
not
motivated
what do
you do? “Is there anything that
I’m doing or not doing
that can help you be
more engaged in your
work?”
The Work People Do
Job Role Non-job Role
Technical skills
& Tasks
Team role
Career role
Innovation &
Continuous
Improvement role
SOURCE: Baker, T.B. (2015) The End of the Job Description: Shifting from a Job-focus to a Performance-focus
Positive
attitude &
enthusiasm role
Clarify the task role Provide frequent,
positive feedback
Show people how
they can contribute
Encourage personal
goal clarification Match job with
personal motives
Make apparent the
personal gains for
personal & team
productivity
Recognise individual
successes
Remove
organisational
roadblocks
Remove supervisory
roadblocks
Your homework
Try to use autonomy, mastery, and
purpose in your leadership decisions &
conversations … and stick to it no matter
what
Unit 1—The Ingredients of
Effective Feedback
Unit 2—Enhancing Your
Personal Influence
Unit 3—Optimising Team
Performance
Unit 4—Getting the Very
Best from People
Unit 5—Understanding
People and their
Personalities
Unit 6—Facilitating Effective
Meetings

More Related Content

What's hot

What's hot (19)

Unit 3: Tools for Leading Teams
Unit 3: Tools for Leading Teams Unit 3: Tools for Leading Teams
Unit 3: Tools for Leading Teams
 
Unit 3; Tools for Leading Teams
Unit 3; Tools for Leading Teams Unit 3; Tools for Leading Teams
Unit 3; Tools for Leading Teams
 
Coaching from a Distance
Coaching from a Distance Coaching from a Distance
Coaching from a Distance
 
Unit 6: Developing team culture
Unit 6: Developing team cultureUnit 6: Developing team culture
Unit 6: Developing team culture
 
Unit 2: The Four Stages of Team Development
Unit 2: The Four Stages of Team DevelopmentUnit 2: The Four Stages of Team Development
Unit 2: The Four Stages of Team Development
 
Being An Authentic Leader
Being An Authentic LeaderBeing An Authentic Leader
Being An Authentic Leader
 
Unit 4: The Roles People Play in Teams
Unit 4: The Roles People Play in TeamsUnit 4: The Roles People Play in Teams
Unit 4: The Roles People Play in Teams
 
Unit 6: Developing Team Culture
Unit 6: Developing Team Culture Unit 6: Developing Team Culture
Unit 6: Developing Team Culture
 
Unit 6 Facilitating Effective Meetings
Unit 6 Facilitating Effective MeetingsUnit 6 Facilitating Effective Meetings
Unit 6 Facilitating Effective Meetings
 
Developing Team Culture
Developing Team CultureDeveloping Team Culture
Developing Team Culture
 
Managing Performance Remotely
Managing Performance RemotelyManaging Performance Remotely
Managing Performance Remotely
 
Unit 1—Being An Authentic Leader
Unit 1—Being An Authentic Leader Unit 1—Being An Authentic Leader
Unit 1—Being An Authentic Leader
 
Encouraging Conversations To Build Commitment
Encouraging Conversations To Build Commitment Encouraging Conversations To Build Commitment
Encouraging Conversations To Build Commitment
 
Essential Communication Skills for Conflict Resolution
Essential Communication Skills for Conflict Resolution Essential Communication Skills for Conflict Resolution
Essential Communication Skills for Conflict Resolution
 
Dr. Andy Driska- Michigan State University: Building Team Culture
Dr. Andy Driska- Michigan State University: Building Team CultureDr. Andy Driska- Michigan State University: Building Team Culture
Dr. Andy Driska- Michigan State University: Building Team Culture
 
Lunch & Learn for Busy Leaders
Lunch & Learn for Busy Leaders Lunch & Learn for Busy Leaders
Lunch & Learn for Busy Leaders
 
Unit 2: Enhancing Your Personal Influence
Unit 2: Enhancing Your Personal InfluenceUnit 2: Enhancing Your Personal Influence
Unit 2: Enhancing Your Personal Influence
 
Unit 3: Optimising Team Performance
Unit 3: Optimising Team PerformanceUnit 3: Optimising Team Performance
Unit 3: Optimising Team Performance
 
Strategies for Cultivating a Shared Purpose
Strategies for Cultivating a Shared PurposeStrategies for Cultivating a Shared Purpose
Strategies for Cultivating a Shared Purpose
 

Similar to Unit 4: Getting the best from the people you lead

ABC Asia Pacific Presentation on Listening
ABC Asia Pacific Presentation on ListeningABC Asia Pacific Presentation on Listening
ABC Asia Pacific Presentation on Listening
petercardon
 
Building The Best Staff Keeping Them
Building The Best Staff Keeping ThemBuilding The Best Staff Keeping Them
Building The Best Staff Keeping Them
philhickmon
 
Keeping Great Staff - ADPM article
Keeping Great Staff - ADPM articleKeeping Great Staff - ADPM article
Keeping Great Staff - ADPM article
Julie Parker
 

Similar to Unit 4: Getting the best from the people you lead (20)

Optimising Team Performance
Optimising Team PerformanceOptimising Team Performance
Optimising Team Performance
 
Getting the best from the people you lead
Getting the best from the people you leadGetting the best from the people you lead
Getting the best from the people you lead
 
Getting the Best from People
Getting the Best from PeopleGetting the Best from People
Getting the Best from People
 
Unit 1: The Iingredients of effective Ffeedback
Unit 1: The Iingredients of effective FfeedbackUnit 1: The Iingredients of effective Ffeedback
Unit 1: The Iingredients of effective Ffeedback
 
The Ingredients of Effective Feedback
The Ingredients of Effective FeedbackThe Ingredients of Effective Feedback
The Ingredients of Effective Feedback
 
The Ingredients of Effective Feedback
The Ingredients of Effective FeedbackThe Ingredients of Effective Feedback
The Ingredients of Effective Feedback
 
The Ingredients of Effective Feedback
The Ingredients of Effective FeedbackThe Ingredients of Effective Feedback
The Ingredients of Effective Feedback
 
The Ingredients of Effective Feedback
The Ingredients of Effective FeedbackThe Ingredients of Effective Feedback
The Ingredients of Effective Feedback
 
The Ingredients of Effective Feedback
The Ingredients of Effective FeedbackThe Ingredients of Effective Feedback
The Ingredients of Effective Feedback
 
The Ingredients of Effective Feedback
The Ingredients of Effective FeedbackThe Ingredients of Effective Feedback
The Ingredients of Effective Feedback
 
Getting the Very Best from People
Getting the Very Best from People Getting the Very Best from People
Getting the Very Best from People
 
Getting the very best from the people you lead
Getting the very best from the people you leadGetting the very best from the people you lead
Getting the very best from the people you lead
 
Optimising Team Performance
Optimising Team PerformanceOptimising Team Performance
Optimising Team Performance
 
Unit 3—Optimising Team Performance
Unit 3—Optimising Team Performance Unit 3—Optimising Team Performance
Unit 3—Optimising Team Performance
 
Honda mba project
Honda mba project Honda mba project
Honda mba project
 
Employee motivation FOR MBA FROJECT
Employee motivation FOR MBA FROJECTEmployee motivation FOR MBA FROJECT
Employee motivation FOR MBA FROJECT
 
ABC Asia Pacific Presentation on Listening
ABC Asia Pacific Presentation on ListeningABC Asia Pacific Presentation on Listening
ABC Asia Pacific Presentation on Listening
 
Motivating Employees
Motivating EmployeesMotivating Employees
Motivating Employees
 
Building The Best Staff Keeping Them
Building The Best Staff Keeping ThemBuilding The Best Staff Keeping Them
Building The Best Staff Keeping Them
 
Keeping Great Staff - ADPM article
Keeping Great Staff - ADPM articleKeeping Great Staff - ADPM article
Keeping Great Staff - ADPM article
 

More from WINNERS-at-WORK Pty Ltd

More from WINNERS-at-WORK Pty Ltd (20)

Leading Change Successfully
Leading Change SuccessfullyLeading Change Successfully
Leading Change Successfully
 
Influencing Anybody About Anything
 Influencing Anybody About Anything Influencing Anybody About Anything
Influencing Anybody About Anything
 
Facilitating Effective Meetings
Facilitating Effective MeetingsFacilitating Effective Meetings
Facilitating Effective Meetings
 
Dealing Effectively With Conflict
Dealing Effectively With ConflictDealing Effectively With Conflict
Dealing Effectively With Conflict
 
Performance conversations
Performance conversationsPerformance conversations
Performance conversations
 
Giving Effective Feedback
Giving Effective FeedbackGiving Effective Feedback
Giving Effective Feedback
 
Hire On Future Potential Or Past Performance
Hire On Future Potential Or Past PerformanceHire On Future Potential Or Past Performance
Hire On Future Potential Or Past Performance
 
The Big HR Shifts for the Future
The Big HR Shifts for the FutureThe Big HR Shifts for the Future
The Big HR Shifts for the Future
 
Innovation & continuous improvement conversation
Innovation & continuous improvement conversationInnovation & continuous improvement conversation
Innovation & continuous improvement conversation
 
Being Assertive, Not Aggressive or Passive
Being Assertive, Not Aggressive or Passive Being Assertive, Not Aggressive or Passive
Being Assertive, Not Aggressive or Passive
 
Five Conversations Framework
Five Conversations FrameworkFive Conversations Framework
Five Conversations Framework
 
The Three Key Elements of Productive Working Relationships in Teams
The Three Key Elements of Productive Working Relationships in TeamsThe Three Key Elements of Productive Working Relationships in Teams
The Three Key Elements of Productive Working Relationships in Teams
 
Characteristics of Team Identity
Characteristics of Team IdentityCharacteristics of Team Identity
Characteristics of Team Identity
 
Facilitating a Team Debriefing for Impact
Facilitating a Team Debriefing for ImpactFacilitating a Team Debriefing for Impact
Facilitating a Team Debriefing for Impact
 
How To Be A Continuously Improving Team
How To Be A Continuously Improving TeamHow To Be A Continuously Improving Team
How To Be A Continuously Improving Team
 
The Eight Characteristics of High Performance Teams
The Eight Characteristics of High Performance TeamsThe Eight Characteristics of High Performance Teams
The Eight Characteristics of High Performance Teams
 
The Seven Keys to Managing Expectations
The Seven Keys to Managing ExpectationsThe Seven Keys to Managing Expectations
The Seven Keys to Managing Expectations
 
Maximizing Feedback for Maximum Effect
Maximizing Feedback for Maximum EffectMaximizing Feedback for Maximum Effect
Maximizing Feedback for Maximum Effect
 
Giving Remote Feedback
Giving Remote Feedback Giving Remote Feedback
Giving Remote Feedback
 
Ingredients Of Effective Feedback
Ingredients Of Effective FeedbackIngredients Of Effective Feedback
Ingredients Of Effective Feedback
 

Recently uploaded

Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
amitlee9823
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Anamikakaur10
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
 

Recently uploaded (20)

Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 

Unit 4: Getting the best from the people you lead

  • 2. Unit 1—The Ingredients of Effective Feedback Unit 2—Enhancing Your Personal Influence Unit 3—Optimising Team Performance Unit 4—Getting the Very Best from People Unit 5—Understanding People and their Personalities Unit 6—Facilitating Effective Meetings
  • 3. Your primary role as a leader is to get the very best from each member of your team …
  • 4.
  • 6. Motivation You can’t motivate people – you can only provide the circumstances by which people become motivated Everybody is motivated – But not everyone is inspired Motivation is subjective Intrinsic motivation is more powerful than extrinsic motivation Money is overestimated as a motivational force People are motivated by the pain/pleasure principle
  • 7. The 10 things employees want most from a job 1. Work-life balance 2. Relationship with colleagues 3. Relationship with manager 4. Work being appreciated 5. Financial stability of employer 6. Job security 7. Interesting work 8. Learning & Development 9. Values of employer 10. Career development (Boston Consulting Group, 2018)
  • 8. If you have one person who is just not motivated what do you do? “Is there anything that I’m doing or not doing that can help you be more engaged in your work?”
  • 9. The Work People Do Job Role Non-job Role Technical skills & Tasks Team role Career role Innovation & Continuous Improvement role SOURCE: Baker, T.B. (2015) The End of the Job Description: Shifting from a Job-focus to a Performance-focus Positive attitude & enthusiasm role
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. Clarify the task role Provide frequent, positive feedback Show people how they can contribute Encourage personal goal clarification Match job with personal motives Make apparent the personal gains for personal & team productivity Recognise individual successes Remove organisational roadblocks Remove supervisory roadblocks
  • 15. Your homework Try to use autonomy, mastery, and purpose in your leadership decisions & conversations … and stick to it no matter what
  • 16. Unit 1—The Ingredients of Effective Feedback Unit 2—Enhancing Your Personal Influence Unit 3—Optimising Team Performance Unit 4—Getting the Very Best from People Unit 5—Understanding People and their Personalities Unit 6—Facilitating Effective Meetings