Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Developing Constructive Team Relationships

2,229 views

Published on

Dynamic Works Institute Presentation at 2011 GSETA Conference

Published in: Business, News & Politics
  • Be the first to comment

  • Be the first to like this

Developing Constructive Team Relationships

  1. 1. 1<br />Building Constructive Team Relationships<br />Garden State Employment and Training Association<br />September 14-15, 2011<br />Dynamic Works Institute<br />www.dynamicinstitute.com <br />
  2. 2. Dynamic Works Institute<br />www.dynamicinstitute.com<br />2<br />Objectives<br />Define team<br />Team characteristics<br />Team skills<br />
  3. 3. Dynamic Works Institute<br />www.dynamicinstitute.com<br />3<br />Team Building Icebreaker<br />Divide into groups of 4 or 5<br />Find ten things you have in common with each other (no body parts or clothing)<br />Assign note taker<br />Share your list with another group and find out how much you have in common with them<br />
  4. 4. Changing economy<br />Changing customer needs<br />Career Center services must continue to integrate to meet the needs of today’s customers.<br />Teams and Integration<br />Dynamic Works Institute<br />4<br />www.dynamicinstitute.com<br />
  5. 5. Functional team service approach<br />Shift from program caseload<br />Responsiveness to customers<br />Shift from silos to integration. <br />What is Integration?<br />Dynamic Works Institute<br />5<br />www.dynamicinstitute.com<br />
  6. 6. Programs Services<br />Compliance Responsiveness<br />Jobs Jobs and Skills <br />Exclusive Inclusive<br />Some staff All staff<br />Transforming Center Culture<br />Dynamic Works Institute<br />6<br />www.dynamicinstitute.com<br />
  7. 7. Dynamic Works Institute<br />www.dynamicinstitute.com<br />7<br />What is a Team?<br />Group of individuals working together<br />Together<br />Everyone<br />Achieves<br />More<br />
  8. 8. Dynamic Works Institute<br />www.dynamicinstitute.com<br />8<br />Being a Team Player<br />Characteristics<br />Roles and tasks<br />Skills <br />
  9. 9. Dynamic Works Institute<br />www.dynamicinstitute.com<br />9<br />Team Characteristics<br />Trust <br />Empowerment<br />Accountability <br />Motivation<br />
  10. 10. Dynamic Works Institute<br />www.dynamicinstitute.com<br />10<br />Team CharacteristicsBuilding Trust<br />Definitions:<br />“To place confidence in someone.”  <br />“Willingness to be vulnerable”<br />
  11. 11. Trust13 Trust Behaviors<br />Talk Straight <br />Demonstrate Respect<br />Create Transparency<br />Right Wrongs<br />Show Loyalty<br />Deliver Results<br />Get Better<br />Confront Reality<br />Clarify Expectations<br />Practice Accountability<br />Listen First<br />Keep Commitments<br />Extend Trust<br />Dynamic Works Institute<br />www.dynamicinstitute.com<br />11<br />
  12. 12. Dynamic Works Institute<br />www.dynamicinstitute.com<br />12<br />Team Characteristics Empowerment<br />Begin new tasks before you are told?<br />Look for work to fill any spare time?<br />Make yourself available for extra work?<br />Keep communication with superiors open?<br />Make suggestions?<br />Try to correct mistakes or problems?<br />Work without supervision?<br />Take on extra tasks such as helping with staff?<br />Volunteer for committee work?<br />Demonstrate a commitment to life-long learning?<br />
  13. 13. Dynamic Works Institute<br />www.dynamicinstitute.com<br />13<br />Team Characteristics Accountability<br />Understand your role and its importance<br />Questions:<br />How would your organization be affected if you failed to complete responsibilities?<br />Who would take up the slack?<br />Who would work with your customers the way you do?<br />
  14. 14. Dynamic Works Institute<br />www.dynamicinstitute.com<br />14<br />Holding Others Accountable<br />Be willing to confront each other<br />Accept responsibility for mistakes<br />Don’t hold grudges<br />
  15. 15. Dynamic Works Institute<br />www.dynamicinstitute.com<br />15<br />Team CharacteristicsMotivation<br />Factors that influence team motivation:<br />Clear purpose, focus or mission<br />(better if aligned with personal wants or needs)<br />Challenge<br />Camaraderie<br />Comradeship, fellowship and loyalty<br />Understanding each other leads to liking each other<br />Responsibility (and authority)<br />Growth<br />
  16. 16. Dynamic Works Institute<br />www.dynamicinstitute.com<br />16<br />Team CharacteristicsSummary<br />Trust <br />Empowerment<br />Accountability <br />Motivation<br />
  17. 17. Dynamic Works Institute<br />www.dynamicinstitute.com<br />17<br />Skills of Team Members<br />Listening<br />Questioning <br />Persuading<br />Respecting<br />Helping<br />Sharing <br />Participating<br />
  18. 18. Dynamic Works Institute<br />www.dynamicinstitute.com<br />18<br />Team Member SkillsListening<br />“Silence is never more golden than when you hold it long enough to get all the facts before you speak.”<br />
  19. 19. Dynamic Works Institute<br />www.dynamicinstitute.com<br />19<br />ListeningGuidelines for Effective Listening<br />Look directly at the speaker. Making eye contact indicates your attentiveness.<br />Concentrate on the words and the way things are being said.<br />Listen for the speaker’s attitudes, feelings, and main ideas.<br />Nod, make a quick comment, or ask a question to indicate that you are attending to the conversation.<br />Evaluate the message without judging the speaker. Be open to the person’s values, ideas, and feelings.<br />
  20. 20. Dynamic Works Institute<br />www.dynamicinstitute.com<br />20<br />Team Member SkillsQuestioning<br />“You should ignore the situation.”<br />“Stand up to him and maybe he won't act that way.” <br />“I know what is wrong; you are depressed. You should see a doctor.” <br />“What do you think would happen if you just ignored the situation?” <br />“How do you think he would react if you stood up to him?” <br />“You sound kind of down. Are you not feeling well? Have you been to a doctor?” <br />
  21. 21. Dynamic Works Institute<br />www.dynamicinstitute.com<br />21<br />Team Member SkillsPersuading<br />“So what I hear you saying is that…” <br />“Could we take your idea one step further and….?”<br />“That’s a great idea! How about if we took it one step further and…”<br />
  22. 22. Dynamic Works Institute<br />www.dynamicinstitute.com<br />22<br />Team Member SkillsRespecting<br />A feeling of appreciative, often deferential regard<br />Do not always have to agree<br />Separate behavior from person<br />
  23. 23. Dynamic Works Institute<br />www.dynamicinstitute.com<br />23<br />Team Member SkillsHelping<br />Make it easier or possible by providing assistance<br />
  24. 24. Dynamic Works Institute<br />www.dynamicinstitute.com<br />24<br />Team Member SkillsSharing<br />Information<br />Thoughts<br />Feelings<br />
  25. 25. Dynamic Works Institute<br />www.dynamicinstitute.com<br />25<br />Team Member SkillsParticipating<br />
  26. 26. Dynamic Works Institute<br />www.dynamicinstitute.com<br />26<br />Skills of Team Members<br />Listening<br />Questioning <br />Persuading<br />Respecting<br />Helping<br />Sharing <br />Participating<br />
  27. 27. Dynamic Works Institute<br />www.dynamicinstitute.com<br />27<br />Objectives<br />Define team<br />Team characteristics<br />Team skills<br />
  28. 28. Dynamic Works Institute<br />www.dynamicinstitute.com<br />28<br />Ann Merrifield<br />Dynamic Works Institute/Kaiser Group, Inc.<br />573-864-1839<br />amerrifield@dynamicinstitute.com<br />www.dynamicinstitute.com<br />www.kaisergrp.com<br />

×