An overview of Crucial Conversations

1. Call Right Turn
now to find out
f d
more about
Crucial
Conversations
08 8357 7788

2. The Background
The Background
Most clients are looking for increased
business outcomes including:
• Productivity
• Engagement
• Performance
• Client Value

3. The Background
The Background
Even with the right resources, systems
g p g
structures and strategies in place, change or
improvement does not always follow

4. The Background
The Background
Most of the results we are
after come from behaviour
change.

5. The Challenge
The Challenge
How do we have the conversations to drive
g
behaviour change?
> Between team members sometimes across teams
> Leaders and team members
Leaders and team members
> Team members and customers

6. The Challenge
The Challenge
• Most of our clients cite the inability to address
y
the difficult issues as a key inhibitor of results
• The same communication skills and strategies
apply across all these conversations
apply across all these conversations
• We have been looking for a comprehensive
training solution

7. The Solution
The Solution
The Crucial Conversations Program was
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launched in the 1990’s by Vital Smarts.

8. The Solution
The Solution
The focus is on driving
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rapid and profound
change in outcomes
such as productivity,
such as productivity
safety and morale
through effective
through effective
communication, one
conversation at a time.

9. The Solution
The Solution
• Vital Smarts has been amongst the fastest
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growing companies in the US for five
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consecutive years
• More than 2 million people
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have done the program
which is now available in 22
languages

10. Our Approach
Our Approach
We are an Associate of Seven Seventeen,
the Australian licensee.
the Australian licensee.

11. Our Approach
Our Approach
We see these products providing underpinning
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skills critical across a broad range of behavioural
and technical competencies including coaching
and performance development, sales, project,
and performance development sales project
risk and safety management

12. Right Turn
in association with
in association with
Seven Seventeen
present
Crucial
Crucial
Conversations