Mastercard's CMO wanted to transform marketing to better measure effectiveness and serve commercial objectives. Marketing evolved from Marketing 1.0 focusing on emotions to Marketing 4.0 leveraging digital connections. Key campaigns included Priceless Cities providing exclusive experiences, Priceless Surprises creating special moments people were passionate about, and Priceless Causes supporting charitable causes through spending. The Priceless Engine platform delivered personalized offers through stories and data to drive engagement and transactions with merchants and banks. Evaluations found the campaigns increased spending, brand preference, and were effective in engaging customers, though competitors could potentially copy the approach.
Cunard Line Ltd : Integrated marketing communicationSwarupa Rani Sahu
Cunard Line faces challenges in integrating its marketing communications across its luxury cruise brands as the industry and customer tastes change. It must balance strategic branding with tactical campaigns while allocating budgets across advertising, direct mail, brochures, and promotions. An organizational realignment by ship type risks diluting the iconic Cunard brand and undermining past integration efforts. Maintaining a unified brand image while distinguishing multiple ship offerings poses ongoing risks to this legacy cruise line.
Starbucks was facing declining customer satisfaction due to perceived issues like prioritizing profits over experience and slower service times. While it was highly successful initially by focusing on quality coffee and atmosphere, the brand was seen as less trendy and partners were providing unsatisfactory service. It is recommended that Starbucks invest $40 million to improve partner training and speed of service to convert satisfied into loyal customers. Converting just 46 more customers per store per day to highly satisfied would allow the investment to break even.
Southwest Airlines was expecting delivery of two new planes and needed to decide how to operate them while preserving their unique culture. Southwest pioneered the low-cost carrier model with low fares, high frequency flights, and a focus on customer service. They prioritized hiring for attitude over skills and emphasized teamwork and employee ownership to build a fun and casual culture. The case discusses how Southwest could expand strategically while maintaining their low-cost advantages and culture.
Virgin mobiles pricing for the very first timeSwapnil Soni
Virgin Mobile aims to address high customer dissatisfaction in the US cellular market through a radically different pricing approach. It plans to eliminate contracts, reduce hidden fees, simplify pricing without buckets or peak/off-peak differentials, and increase handset subsidies to attract customers. This strategy aims to make pricing transparent and flexible to meet customer needs. However, it may face challenges in achieving profitability due to higher expected churn without contracts and lower monthly margins from simplified pricing. Virgin Mobile must carefully set prices to break even on its reduced acquisition costs and maximize customer lifetime value.
Eureka Forbes Ltd is a consumer goods company based in Mumbai, India that was founded in 1982. It uses a direct sales model where employees called "EuroChamps" conduct cold calls and home demonstrations to sell water purifiers, vacuum cleaners, and other products. The document discusses Eureka Forbes' sales organization, recruitment and training of EuroChamps, their daily routines, and compensation structure. It also notes some current issues like territory conflicts and outlines changes the new CEO is making, like formalizing training and revising the compensation plan.
Netflix has grown to dominate the entertainment streaming industry since 1997 through innovative distribution methods and intuiting changing consumer preferences. It faces moderate threats from new entrants and substitute products, and high bargaining power from both buyers and content suppliers. Rivalry among existing competitors is also moderate as many cooperate to share audiences. To remain competitive, Netflix will need strategies to mitigate the effects of future price increases, continue global expansion, create additional revenue streams, and maintain good relationships with suppliers and competitors through collaboration.
Harrah's Entertainment, Inc. Case Analysismbartugs
Harrah's Entertainment needs to decide how to attract new customers, retain existing customers, and regain lost customers while facing competitive pressures. It has strengths in strategic focus, 100% profit growth year-over-year, and strong marketing targeting specific customer segments. Harrah's has 18 casino locations, competitive pricing, and a loyalty program with 15 million members. However, aging facilities and increasing competition pose weaknesses and threats as competitors invest in newer, superior venues and technology like player cards and internet gambling expands.
Mastercard's CMO wanted to transform marketing to better measure effectiveness and serve commercial objectives. Marketing evolved from Marketing 1.0 focusing on emotions to Marketing 4.0 leveraging digital connections. Key campaigns included Priceless Cities providing exclusive experiences, Priceless Surprises creating special moments people were passionate about, and Priceless Causes supporting charitable causes through spending. The Priceless Engine platform delivered personalized offers through stories and data to drive engagement and transactions with merchants and banks. Evaluations found the campaigns increased spending, brand preference, and were effective in engaging customers, though competitors could potentially copy the approach.
Cunard Line Ltd : Integrated marketing communicationSwarupa Rani Sahu
Cunard Line faces challenges in integrating its marketing communications across its luxury cruise brands as the industry and customer tastes change. It must balance strategic branding with tactical campaigns while allocating budgets across advertising, direct mail, brochures, and promotions. An organizational realignment by ship type risks diluting the iconic Cunard brand and undermining past integration efforts. Maintaining a unified brand image while distinguishing multiple ship offerings poses ongoing risks to this legacy cruise line.
Starbucks was facing declining customer satisfaction due to perceived issues like prioritizing profits over experience and slower service times. While it was highly successful initially by focusing on quality coffee and atmosphere, the brand was seen as less trendy and partners were providing unsatisfactory service. It is recommended that Starbucks invest $40 million to improve partner training and speed of service to convert satisfied into loyal customers. Converting just 46 more customers per store per day to highly satisfied would allow the investment to break even.
Southwest Airlines was expecting delivery of two new planes and needed to decide how to operate them while preserving their unique culture. Southwest pioneered the low-cost carrier model with low fares, high frequency flights, and a focus on customer service. They prioritized hiring for attitude over skills and emphasized teamwork and employee ownership to build a fun and casual culture. The case discusses how Southwest could expand strategically while maintaining their low-cost advantages and culture.
Virgin mobiles pricing for the very first timeSwapnil Soni
Virgin Mobile aims to address high customer dissatisfaction in the US cellular market through a radically different pricing approach. It plans to eliminate contracts, reduce hidden fees, simplify pricing without buckets or peak/off-peak differentials, and increase handset subsidies to attract customers. This strategy aims to make pricing transparent and flexible to meet customer needs. However, it may face challenges in achieving profitability due to higher expected churn without contracts and lower monthly margins from simplified pricing. Virgin Mobile must carefully set prices to break even on its reduced acquisition costs and maximize customer lifetime value.
Eureka Forbes Ltd is a consumer goods company based in Mumbai, India that was founded in 1982. It uses a direct sales model where employees called "EuroChamps" conduct cold calls and home demonstrations to sell water purifiers, vacuum cleaners, and other products. The document discusses Eureka Forbes' sales organization, recruitment and training of EuroChamps, their daily routines, and compensation structure. It also notes some current issues like territory conflicts and outlines changes the new CEO is making, like formalizing training and revising the compensation plan.
Netflix has grown to dominate the entertainment streaming industry since 1997 through innovative distribution methods and intuiting changing consumer preferences. It faces moderate threats from new entrants and substitute products, and high bargaining power from both buyers and content suppliers. Rivalry among existing competitors is also moderate as many cooperate to share audiences. To remain competitive, Netflix will need strategies to mitigate the effects of future price increases, continue global expansion, create additional revenue streams, and maintain good relationships with suppliers and competitors through collaboration.
Harrah's Entertainment, Inc. Case Analysismbartugs
Harrah's Entertainment needs to decide how to attract new customers, retain existing customers, and regain lost customers while facing competitive pressures. It has strengths in strategic focus, 100% profit growth year-over-year, and strong marketing targeting specific customer segments. Harrah's has 18 casino locations, competitive pricing, and a loyalty program with 15 million members. However, aging facilities and increasing competition pose weaknesses and threats as competitors invest in newer, superior venues and technology like player cards and internet gambling expands.
This document analyzes the symbolic linkages between the brands Raga and Tanishq in the Indian context. It provides background on the brands and their target markets of women. A survey was conducted of young Indian professionals and students to understand their brand perceptions and associations. The results showed that while Raga performs well in some dimensions, Tanishq has stronger brand equity, resonance, and excitement. Recommendations are provided on how Raga can better leverage the symbolic linkages and equity of Tanishq through co-branding, advertising, and improving its own brand image and resonance.
The document discusses Harley-Davidson's Posse rides, which are long-distance rides organized by Harley-Davidson for their customers. It analyzes customer evaluations of the Posse rides and whether they help build brand community. While the rides provided benefits like adventure and bonding experiences, customer evaluations showed slightly lower satisfaction with aspects of Harley-Davidson after the rides. The document also examines whether the Posse constitutes a brand community, finding that it displays characteristics of a dynamic community. It evaluates the interaction between Harley-Davidson managers and customers during the rides and whether the rides help achieve Harley-Davidson's corporate and financial goals.
Yabe, a train cleaning company, faces several challenges: meeting tight 7-minute cleaning windows, unmotivated part-time employees who lack job security and career prospects, and safety issues that have increased accidents. To address these, the company should reduce part-time workers and hire more full-time employees to boost morale and lower turnover with better benefits like job security and higher pay. They should also recruit more young, energetic employees and change perceptions of the job through improved uniforms to attract and motivate better performers.
Harley Davidson Case Study - Building Brand CommunitiesCarmen Neghina
The document discusses the benefits of Harley-Davidson's Posse rides for customers. It finds that the rides provide social satisfaction from bonding with others who share interests, as well as opportunities to experience thrills and form memorials. However, customers felt the augmented product offerings were evaluated less positively and that they were not always heard. The document also evaluates whether the Harley Owners Group constitutes a community, finding that it is dynamic due to its varied structure and spontaneity. Finally, it argues that the Posse rides achieve Harley-Davidson's goals of fulfilling dreams and learning about customers, and that the company should continue the rides while improving their return on investment.
SalesSoft is a $1 billion software company that develops sales automation systems. Their main product is PROCEED, a comprehensive sales automation system. They also offer a more basic system called Trojan Horse. SalesSoft has experienced 40% growth due to declining laptop prices, more user-friendly software, and improved communication technology, and their potential market is 9.2 million salespeople. Implementing a full sales automation system typically takes 21-30 months. While Trojan Horse could be brought to market faster, PROCEED better fits SalesSoft's core competency and objectives and will provide more long-term customer benefits and returns.
Atlantic Computer manufactures servers and high-tech products. It dominates the traditional server market but seeks to enter the growing basic server market. It developed the Tronn server and PESA software to accelerate Tronn's speed by 4 times. Atlantic must determine pricing for the Tronn-PESA bundle. Four options are analyzed: 1) include PESA for free 2) price competitively against main rival Ontario 3) use cost-plus pricing 4) value-in-use pricing sharing savings. The analysis recommends value-in-use pricing to demonstrate value to customers while allowing for potential profit sharing that benefits both parties.
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This document summarizes a case study about Starbucks' efforts to improve customer satisfaction and speed of service. It finds that while customers report wanting faster service, other factors like friendly staff and rewards programs better predict loyalty. Adding more labor hours may increase service but not enough to meet financial goals. Alternative actions like improved training, rewards, and automated equipment avoid ongoing costs and better address customer priorities.
The document outlines Chevrolet's 2014 "Purple Your Profile" marketing campaign for the American Cancer Society during the Super Bowl. The campaign goals were to highlight Chevrolet's corporate social responsibility and support cancer survivors. It utilized traditional Super Bowl advertising and non-traditional social media channels. Key metrics included over 400 million impressions reached at a cost-per-thousand of $26.55, lower than the Super Bowl average, indicating the campaign was a success. The case study demonstrates how frameworks for goal-setting, strategy, and measurement can help ensure marketing campaign effectiveness.
Strategic Management: Walt Disney Case StudyCallie Unruh
The document is an organizational case study of The Walt Disney Company. It provides an overview of Disney's mission, internal assessment including finances and organizational structure, external assessment of competitors and market position, SWOT analysis, and strategies. The key points are:
- Disney's mission is to be a leading producer and provider of entertainment and information globally.
- Internally it has a diversified structure with business units in media networks, studio entertainment, parks and resorts, and consumer products.
- Externally it competes with other large media companies and assesses opportunities in technology changes, new markets, and threats like economic shifts.
- Strategies discussed include pursuing growth through diversification, increasing market
This is an assignment give in a marketing management class. The company is rolex. It helps us to understand how a marketing plan of a firm should look like.Marketing strategy and 4 p's of marketing is highlighted here.
Château Margaux is a prestigious Bordeaux wine estate classified as a "first growth" with a reputation for producing elegant red wines. While France is losing market share to new world wines, taking control of distribution risks damaging the brand and expanding production is impossible given regulations. The status quo alternative of maintaining traditional production and distribution through merchants better protects the brand despite limited growth opportunities.
Montreaux Chocolate aims to introduce a new line of premium dark chocolates in the US market. After generating 45 initial ideas and screening them down to 12 fruit-based concepts, they developed 4 refined dark chocolate concepts containing 70% cocoa with flavors like blueberry, pomegranate, and cranberry. These would be offered in a 3.5 oz candy bar and 5 oz stand-up pouch, priced at $4.49, and distributed through supermarkets, drug stores, and convenience stores nationwide. Market research with 200 consumers on each concept was positive, and Apollo's large size, growing market share, and focus on health positions them well to successfully launch this new product line.
Tweeter Electronics: Marketing Case AnalysisDipak Senapati
Tweeter is a specialty consumer electronics retailer founded in 1972 providing mid to high-end equipment through 21 stores by 1996. While Tweeter's growth rate had been better than the industry average, it faced challenges with its sale-based pricing reducing its quality/service positioning. To address this, Tweeter abandoned sales, introduced Automatic Price Protection to assure best prices, and shifted marketing from print ads to radio/TV to promote competitiveness. This helped change consumer behavior from waiting for sales to everyday fair pricing, improving Tweeter's performance.
TiVo allows users to pause, rewind and record live TV and faces challenges in gaining widespread adoption. The document analyzes TiVo's business model and competitive threats. It recommends that TiVo lower prices to attract mainstream consumers, emphasize the pause and recording features in stores, and partner with TV providers to boost exposure and sales.
CUSTOMER PROFITABILIY AND CUSTOMER RELATIONSHIP MANAGAEMTN AT RBC FINANCIAL G...KRISHNA SOWJANYA
RBC Financial Group is one of Canada's largest financial institutions, providing personal and commercial banking, insurance, wealth management, corporate and investment banking, and transaction processing services. It has $270 billion in assets and serves over 23 million retail accounts. In the late 20th century, RBC implemented a customer relationship management (CRM) strategy to better understand customer needs and profitability in response to deregulation and increasing competition. This involved segmenting customers, measuring customer lifetime value, and using data to customize marketing, service levels, and product design. While CRM provided benefits, RBC also faced challenges in implementation including budget, technology, and inability to handle some customer exceptions.
Netflix lost 800,000 customers after raising prices and segmenting its DVD rental and streaming services. The document analyzes how Netflix can regain market share through strategic changes. It is proposed that focusing on target markets, continuing international and domestic expansion, and introducing video game streaming could help Netflix regain customers and increase revenue. Key tools used in the analysis include the business model canvas, value disciplines model, SWOT analysis, and problem logic tree.
- Rosewood is a luxury hotel management company headquartered in Dallas, Texas with 12 hotels worldwide.
- It utilizes a "sense of place" philosophy where each hotel's design reflects the local culture.
- A survey found low brand recognition among guests, employees, and travel agents. Most knew individual hotels but not the Rosewood brand.
- Implementing a corporate branding strategy was proposed to increase customer loyalty and cross-property usage. This was estimated to significantly increase revenue and profits over the long run compared to just a frequent stay program.
The document analyzes the motorcycle industry and Ducati's position within it, discussing key segments, customers, technology, manufacturing, distribution channels, and competitors like Harley Davidson. It describes Ducati's turnaround under new leadership, focusing on improving products, engineering, and branding to grow market share beyond ultra-high performance bikes. Finally, it considers whether Ducati should expand into new segments like cruisers or maintain focus on its core high-performance brand and customers.
Netflix expanded to 130 additional countries last year as part of its goal to become the dominant global streaming service. It now has over 93 million subscribers, with 44 million outside the US. Profits increased 56% last quarter, though growth is slowing as competitors like Amazon and YouTube expand their own streaming offerings globally. While expanding internationally could continue boosting Netflix's subscriber base and profits by reaching new markets, it also faces challenges like a lack of local content, high price points in some countries, and infrastructure issues.
netflix , netflix way of success , how netflix achieve success , usr of big data , data science , how netflix use its clients data , business decision analysis, decision making , complix decision
This document analyzes the symbolic linkages between the brands Raga and Tanishq in the Indian context. It provides background on the brands and their target markets of women. A survey was conducted of young Indian professionals and students to understand their brand perceptions and associations. The results showed that while Raga performs well in some dimensions, Tanishq has stronger brand equity, resonance, and excitement. Recommendations are provided on how Raga can better leverage the symbolic linkages and equity of Tanishq through co-branding, advertising, and improving its own brand image and resonance.
The document discusses Harley-Davidson's Posse rides, which are long-distance rides organized by Harley-Davidson for their customers. It analyzes customer evaluations of the Posse rides and whether they help build brand community. While the rides provided benefits like adventure and bonding experiences, customer evaluations showed slightly lower satisfaction with aspects of Harley-Davidson after the rides. The document also examines whether the Posse constitutes a brand community, finding that it displays characteristics of a dynamic community. It evaluates the interaction between Harley-Davidson managers and customers during the rides and whether the rides help achieve Harley-Davidson's corporate and financial goals.
Yabe, a train cleaning company, faces several challenges: meeting tight 7-minute cleaning windows, unmotivated part-time employees who lack job security and career prospects, and safety issues that have increased accidents. To address these, the company should reduce part-time workers and hire more full-time employees to boost morale and lower turnover with better benefits like job security and higher pay. They should also recruit more young, energetic employees and change perceptions of the job through improved uniforms to attract and motivate better performers.
Harley Davidson Case Study - Building Brand CommunitiesCarmen Neghina
The document discusses the benefits of Harley-Davidson's Posse rides for customers. It finds that the rides provide social satisfaction from bonding with others who share interests, as well as opportunities to experience thrills and form memorials. However, customers felt the augmented product offerings were evaluated less positively and that they were not always heard. The document also evaluates whether the Harley Owners Group constitutes a community, finding that it is dynamic due to its varied structure and spontaneity. Finally, it argues that the Posse rides achieve Harley-Davidson's goals of fulfilling dreams and learning about customers, and that the company should continue the rides while improving their return on investment.
SalesSoft is a $1 billion software company that develops sales automation systems. Their main product is PROCEED, a comprehensive sales automation system. They also offer a more basic system called Trojan Horse. SalesSoft has experienced 40% growth due to declining laptop prices, more user-friendly software, and improved communication technology, and their potential market is 9.2 million salespeople. Implementing a full sales automation system typically takes 21-30 months. While Trojan Horse could be brought to market faster, PROCEED better fits SalesSoft's core competency and objectives and will provide more long-term customer benefits and returns.
Atlantic Computer manufactures servers and high-tech products. It dominates the traditional server market but seeks to enter the growing basic server market. It developed the Tronn server and PESA software to accelerate Tronn's speed by 4 times. Atlantic must determine pricing for the Tronn-PESA bundle. Four options are analyzed: 1) include PESA for free 2) price competitively against main rival Ontario 3) use cost-plus pricing 4) value-in-use pricing sharing savings. The analysis recommends value-in-use pricing to demonstrate value to customers while allowing for potential profit sharing that benefits both parties.
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This document summarizes a case study about Starbucks' efforts to improve customer satisfaction and speed of service. It finds that while customers report wanting faster service, other factors like friendly staff and rewards programs better predict loyalty. Adding more labor hours may increase service but not enough to meet financial goals. Alternative actions like improved training, rewards, and automated equipment avoid ongoing costs and better address customer priorities.
The document outlines Chevrolet's 2014 "Purple Your Profile" marketing campaign for the American Cancer Society during the Super Bowl. The campaign goals were to highlight Chevrolet's corporate social responsibility and support cancer survivors. It utilized traditional Super Bowl advertising and non-traditional social media channels. Key metrics included over 400 million impressions reached at a cost-per-thousand of $26.55, lower than the Super Bowl average, indicating the campaign was a success. The case study demonstrates how frameworks for goal-setting, strategy, and measurement can help ensure marketing campaign effectiveness.
Strategic Management: Walt Disney Case StudyCallie Unruh
The document is an organizational case study of The Walt Disney Company. It provides an overview of Disney's mission, internal assessment including finances and organizational structure, external assessment of competitors and market position, SWOT analysis, and strategies. The key points are:
- Disney's mission is to be a leading producer and provider of entertainment and information globally.
- Internally it has a diversified structure with business units in media networks, studio entertainment, parks and resorts, and consumer products.
- Externally it competes with other large media companies and assesses opportunities in technology changes, new markets, and threats like economic shifts.
- Strategies discussed include pursuing growth through diversification, increasing market
This is an assignment give in a marketing management class. The company is rolex. It helps us to understand how a marketing plan of a firm should look like.Marketing strategy and 4 p's of marketing is highlighted here.
Château Margaux is a prestigious Bordeaux wine estate classified as a "first growth" with a reputation for producing elegant red wines. While France is losing market share to new world wines, taking control of distribution risks damaging the brand and expanding production is impossible given regulations. The status quo alternative of maintaining traditional production and distribution through merchants better protects the brand despite limited growth opportunities.
Montreaux Chocolate aims to introduce a new line of premium dark chocolates in the US market. After generating 45 initial ideas and screening them down to 12 fruit-based concepts, they developed 4 refined dark chocolate concepts containing 70% cocoa with flavors like blueberry, pomegranate, and cranberry. These would be offered in a 3.5 oz candy bar and 5 oz stand-up pouch, priced at $4.49, and distributed through supermarkets, drug stores, and convenience stores nationwide. Market research with 200 consumers on each concept was positive, and Apollo's large size, growing market share, and focus on health positions them well to successfully launch this new product line.
Tweeter Electronics: Marketing Case AnalysisDipak Senapati
Tweeter is a specialty consumer electronics retailer founded in 1972 providing mid to high-end equipment through 21 stores by 1996. While Tweeter's growth rate had been better than the industry average, it faced challenges with its sale-based pricing reducing its quality/service positioning. To address this, Tweeter abandoned sales, introduced Automatic Price Protection to assure best prices, and shifted marketing from print ads to radio/TV to promote competitiveness. This helped change consumer behavior from waiting for sales to everyday fair pricing, improving Tweeter's performance.
TiVo allows users to pause, rewind and record live TV and faces challenges in gaining widespread adoption. The document analyzes TiVo's business model and competitive threats. It recommends that TiVo lower prices to attract mainstream consumers, emphasize the pause and recording features in stores, and partner with TV providers to boost exposure and sales.
CUSTOMER PROFITABILIY AND CUSTOMER RELATIONSHIP MANAGAEMTN AT RBC FINANCIAL G...KRISHNA SOWJANYA
RBC Financial Group is one of Canada's largest financial institutions, providing personal and commercial banking, insurance, wealth management, corporate and investment banking, and transaction processing services. It has $270 billion in assets and serves over 23 million retail accounts. In the late 20th century, RBC implemented a customer relationship management (CRM) strategy to better understand customer needs and profitability in response to deregulation and increasing competition. This involved segmenting customers, measuring customer lifetime value, and using data to customize marketing, service levels, and product design. While CRM provided benefits, RBC also faced challenges in implementation including budget, technology, and inability to handle some customer exceptions.
Netflix lost 800,000 customers after raising prices and segmenting its DVD rental and streaming services. The document analyzes how Netflix can regain market share through strategic changes. It is proposed that focusing on target markets, continuing international and domestic expansion, and introducing video game streaming could help Netflix regain customers and increase revenue. Key tools used in the analysis include the business model canvas, value disciplines model, SWOT analysis, and problem logic tree.
- Rosewood is a luxury hotel management company headquartered in Dallas, Texas with 12 hotels worldwide.
- It utilizes a "sense of place" philosophy where each hotel's design reflects the local culture.
- A survey found low brand recognition among guests, employees, and travel agents. Most knew individual hotels but not the Rosewood brand.
- Implementing a corporate branding strategy was proposed to increase customer loyalty and cross-property usage. This was estimated to significantly increase revenue and profits over the long run compared to just a frequent stay program.
The document analyzes the motorcycle industry and Ducati's position within it, discussing key segments, customers, technology, manufacturing, distribution channels, and competitors like Harley Davidson. It describes Ducati's turnaround under new leadership, focusing on improving products, engineering, and branding to grow market share beyond ultra-high performance bikes. Finally, it considers whether Ducati should expand into new segments like cruisers or maintain focus on its core high-performance brand and customers.
Netflix expanded to 130 additional countries last year as part of its goal to become the dominant global streaming service. It now has over 93 million subscribers, with 44 million outside the US. Profits increased 56% last quarter, though growth is slowing as competitors like Amazon and YouTube expand their own streaming offerings globally. While expanding internationally could continue boosting Netflix's subscriber base and profits by reaching new markets, it also faces challenges like a lack of local content, high price points in some countries, and infrastructure issues.
netflix , netflix way of success , how netflix achieve success , usr of big data , data science , how netflix use its clients data , business decision analysis, decision making , complix decision
Netflix is an American media company founded in 1997 that is now the world's leading internet television network. It has over 75 million subscribers in over 90 countries who enjoy its large catalog of TV shows, movies, documentaries, and original series. The document discusses Netflix's history from its founding to becoming a global streaming platform, how it promotes itself, where people can access it, its major competitors, and hiring process.
Netflix originally pioneered online DVD rentals and subscriptions but struggled after attempting to split its DVD and streaming services into separate brands. In 2011, Netflix announced it would charge $7.99 per month for each service instead of the combined $9.99 rate. Over 600,000 unhappy customers cancelled in response. Netflix also tried unsuccessfully to rebrand its DVD service as "Qwikster" before admitting failure and cancelling the split after just one month. The document analyzes Netflix's mistakes in not properly researching customer preferences and expectations around pricing and branding changes.
Netflix's business model has evolved over time from DVD rentals by mail to streaming. It now makes most of its revenue from monthly subscription plans that allow unlimited streaming. Netflix acquires and licenses content from partners and produces original shows and movies. It has over 200 million subscribers globally and is highly profitable. However, it operates with negative cash flow due to upfront costs of content licensing and production. Netflix continues to adapt its model by expanding globally and investing heavily in new content.
Netflix belongs to the over-the-top (OTT) media industry and was founded in 1997 to offer online movie rentals before launching a subscription streaming service. It has since expanded globally and produced many original TV shows and movies. The OTT industry in India is growing rapidly but highly competitive, with Hotstar being the largest platform as of 2018. Netflix aims to differentiate itself through an extensive library and original content while addressing challenges like high data usage and regional sensitivity.
Netflix belongs to the over-the-top (OTT) media industry and was founded in 1997 to offer online movie rentals before launching a subscription streaming service. It has since expanded globally and produced many original TV shows and movies. Netflix uses a functional organizational structure and faces competition from services like Hotstar, Amazon Prime Video, and Hulu. To continue its growth, Netflix's strategies include increasing original content, partnerships, expanding into new markets, and optimizing its pricing and marketing.
Netflix failure & marketing strategyAshutosh Sahu
1. Netflix presented their marketing strategy which focused on developing high quality original content to differentiate themselves from competitors.
2. They analyzed their strengths in brand and technology against weaknesses like high debt and easy replication. Opportunities in international growth were noted alongside threats from increasing competition.
3. Netflix's strategy to transition from DVD rentals to streaming was disrupted by the poorly executed Qwikster plan in 2011. However, they recovered by listening to customers and committing to original content development, which helped subscriber growth and stock price recovery.
Netflix launched in Canada on September 22, 2010. An analysis of over 42,000 tweets between May and November 2010 found that tweets about Netflix peaked on the launch date with over 8,000 tweets. While interest was high at launch, tweets quickly returned to around 500 per day. The analysis also found that Netflix's main competitor Zip.ca received far fewer tweets. Most tweets about Netflix were neutral in sentiment, but positive and negative comments were balanced. The analysis concludes Netflix could improve engagement on social media by monitoring conversations and addressing issues proactively.
The document provides an overview of Netflix, including its history, vision, mission, financial status, culture, management structure, operational plans, expansion efforts, and innovation. Key points include that Netflix was founded in 1997 and has grown to over 50 million subscribers globally by 2014. It has expanded from DVD rental by mail to become a leading global streaming service and creator of original content like House of Cards. The company aims to become the best global entertainment distribution service through expanding its licensing and markets worldwide.
- Local advertising spending is projected to increase from $11.1 billion in 2011 to $21.8 billion by 2016 as mobile and online advertising grow.
- The document proposes creating a hyper-local advertising network in stages, starting with initiating user participation and creating incentives for users, then launching a complete network.
- Existing hyper-local networks have exposed problems and lacked performance, so now is the opportunity without dominant competitors in the space.
Netflix introduced a monthly subscription model in 1999 and dropped single rentals in 2000. This established their business model of unlimited rentals without due dates or late fees. In 2000, when Netflix had 300,000 subscribers relying on mail delivery, Blockbuster offered $50 million to acquire them but Netflix declined. Netflix has since grown to be a major media streaming service with over 150 million subscribers globally generating $15 billion annually in revenue.
Netflix represents a classical subscription-based video on demand service model where users pay a subscription fee for access to streaming content. Netflix was founded in 1997 as a DVD rental service and transitioned to streaming in 2007. It is now the largest online streaming provider with over 75 million subscribers globally. The document discusses Netflix's industry structure, competitive forces as streaming faces competition from services like Hulu. A SWOT and Porter's Five Forces analysis is presented. The value chain and role of data and algorithms in powering recommendations is also examined. Current and potential strategies like expanding internationally and replacing cable boxes are proposed.
The document discusses how content producers can generate revenue from multi-platform content by treating content as a franchise with different monetary opportunities across television, online, mobile, education, and consumer goods. It provides the example of Total Drama Island, an animated series that was very popular and profitable in both Canada and the US. It had an online game component launched simultaneously with the television series that engaged different tiers of audiences and had over 500,000 registered users. The document also discusses commissioning processes, guidelines, and potential funding opportunities for new media projects.
This document provides information about Research in Motion (RIM), the company that designs and markets BlackBerry products. It discusses RIM's history and success through 2007, as well as the shifting wireless communications market and increased competition from Apple, Microsoft, and Google. The document analyzes RIM's operations, including its research and development (R&D) efforts and culture. It also considers options for RIM to manage its explosive growth, such as expanding geographically, increasing acquisitions, and going global.
Netflix began as a DVD-by-mail service and has since expanded into streaming media available on many platforms. It has over 65 million subscribers globally and produces popular original content. A SWOT analysis identified strengths like its brand and content but also weaknesses such as monthly fees. PEST and Porter's Five Forces analyses examined the impacts of factors like technology, competition, and legal issues. Moving forward, Netflix must find ways to increase revenue and maintain competitive streaming quality despite rising costs.
Netflix's business model canvas is analyzed in the document. It has over 75 million subscribers globally from customer segments of ages 24-35 with incomes over $50,000. Its value propositions include original content, multiple viewing options, and competitive pricing. Netflix utilizes websites and apps as channels and has a self-service customer relationship model. Key resources include infrastructure, intellectual property, employees, and financial assets. Activities involve platform maintenance, content acquisition, and partnerships. Revenue comes from subscription fees while costs include wages, content, and infrastructure expenses.
Netflix was co-founded by Reed Hastings and Marc Randolph after Hastings was charged a $40 late fee by Blockbuster. Netflix began by shipping DVDs to members. Their goal was to be the "Amazon.com of everything" for streaming. Netflix now offers several subscription plans for streaming movies and TV shows, as well as a DVD rental service. They have expanded internationally and now operate in over 190 countries. Financial statements show Netflix's revenue and assets growing rapidly as their subscriber base increases each year. Netflix management is noted for its radical transparency and constant feedback culture. Employees are given independence and freedom to be creative in their work.
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Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
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Chapter 6
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1. How Netflix Expanded to 190
Countries in 7 Years
By
Syeda Batool Abbas
Maheen James
2. What is Netflix???
• Started by Marc Randolph
• Literal Meaning:
NET FLIX
“Net” is derived from the word
Internet
“Flix” is a shortened version of the
word flicks – a synonym for movie.
• Netflix is a streaming service that
allows our members to watch a wide
variety of award-winning TV shows,
movies, documentaries, and more
on thousands of internet-connected
devices.
3. Why Netflix Gained popularity?
1) No Commercials
2) Started producing Netflix’s
Original content.
3) Lets you watch a vast library of
movies and TV shows for a
single monthly price.
4) You can use the service on
practically any device that has
a screen, including phones,
tablets, and set-top boxes.
4. Netflix’s global growth
• 2010: Only Operational in US
• 2015:Operational in 50 Countries
• 2017 it was operating in over 190
countries.
• 2018 its international streaming
revenues exceeded domestic
streaming revenues for the first
time.
• Today close to 73 million of its
some 130 million subscribers are
outside the U.S.
5.
6. Obstacles in the way of success
Netflix’s globalization strategy, and
many of the challenges it’s had to
overcome, are unique:
• Netflix must secure content deals
• National regulatory restrictions, such
as those that limit what content can be
made available in local markets.
• Language Barriers
• Free Streaming
• Deprived of the First Mover Advantage
8. Netflix Strategic Moves
• Netflix’s success can be attributed to two strategic moves — a three-stage
expansion process into new markets and the ways it worked with those
markets — which other companies looking to expand globally can use too.
• Netflix did not try to enter all markets at once
1) First phase of its globalization process was consistent with the traditional
model of expansion
2) This second phase, involving a faster and more-extensive international
expansion, saw Netflix extend its footprint to some 50 countries.
3) The third phase, during which a much-accelerated pace of entry brought
Netflix to 190 countries, used everything it had learned from the first two
phases.
9.
10. Expansion Strategies
• Improved Mobile Experience
• Developing relationships with device
makers, mobile and TV operators, and
internet service providers as well.
• Partnered with key local companies to
forge win-win relationships.
“Great storytelling transcends borders,”
-Ted Sarandos
• The company has responded to customer
preferences for local content
11. Exponential globalization
• It’s a carefully orchestrated cycle of expansion,
• Executed at increasing speed,
• To an increasing number of countries and customers.
The approach has helped the company expand far
more quickly than competitors.
• Competition In Future by the competitors.
12. Exponential globalization was infeasible until a
few years ago.
Infeasible
Exponential
Globalization
Low level of internet
penetration in many
parts of the world
Absence of
high-speed
broadband