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How Leaders Create
ACCOUNTABILITY
WHAT IS IT
ACCOUNTABILITY
WHY IT MATTERS
HOW TO CREATE
WHAT IS IT
ACCOUNTABILITY
WHY IT MATTERS
HOW TO CREATE
what’s the difference between
RESPONSIBILITY
ACCOUNTABILITY
taking ownership of activities
taking ownership of results
Accountability is taking
ownership of results and
working to improve
future results.
menti.com
WHAT IS IT
ACCOUNTABILITY
WHY IT MATTERS
HOW TO CREATE
“it’s not my problem
Sure glad that hole isn’t at our end.
• Missed deadlines
• Employees expect managers to solve problems
• Finger pointing
• Lack of trust & cooperation
• “Us” vs “Them”
• Managers don’t address poor performance
• Defensiveness to feedback
• Making excuses
FRUITS OF LOW ACCOUNTABILITY
• Doing whatever it takes to achieve the mission
• Suggesting solutions to managers
• Regularly reporting progress
• Managers address poor performance
• Going out of their way to assist colleagues
• Integrating lessons learned into SOPs
• Request feedback
• Trust & cooperation
FRUITS OF HIGH ACCOUNTABILITY
EXECUTION
MACHINE
Demonstrate
Personal
Accountability
Build
Accountable
Relationships
Create
Conditions of
Organizational
Accountability
Goals Results
Goals can only be achieved to the degree of
ACCOUNTABILITY demonstrated.
WHAT IS IT
ACCOUNTABILITY
WHY IT MATTERS
HOW TO CREATE
What would you prefer to learn about?
3 Habits of
Developing
PERSONAL
ACCOUNTABILITY
4 Habits
of Building
ACCOUNTABLE
RELATIONSHIPS
Creating the
6 Conditions of
ORGANIZATIONAL
ACCOUNTABILITY
www.menti.com
You can’t inspire others
to be accountable until
you become a
SHINING BEACON
of accountability yourself.
THREE HABITS of Personal Accountability
Don’t Blame
1
Blame kills
accountability
Look in the
Mirror
2
Acknowledge your
part in problems
Engineer the
Solution
3
Fix the process,
not other people
THREE HABITS of Personal Accountability
Don’t Blame
1
Blame kills
accountability
Look in the
Mirror
2
Acknowledge your
part in problems
Engineer the
Solution
3
Fix the process,
not other people
Blame is a virus that kills
accountable behaviours.
• Initiative
• Teamwork
• Learn from Mistakes
• Innovation
• Accepting Feedback
• Problem Solving
• Wait Until Told
• Deflect Blame
• Hide Mistakes
• Risk Adverse
• Reject Feedback
• Fight or Flight
THREE HABITS of Personal Accountability
Don’t Blame
1
Blame kills
accountability
Look in the
Mirror
2
Acknowledge your
part in problems
Engineer the
Solution
3
Fix the process,
not other people
DO YOU
KNOW
SOMEONE
LIKE THIS?
If you are part of the system in which
a problem was discovered,
you likely contributed to the problem.
Any time you encounter a problem,
first ask:
“How may I have
contributed to this
problem?”
THREE HABITS of Personal Accountability
Don’t Blame
1
Blame kills
accountability
Look in the
Mirror
2
Acknowledge your
part in problems
Engineer the
Solution
3
Fix the process,
not other people
EXPLAINING PEOPLE-RELATED PROBLEMS
Person Approach
Human error is
the cause of
most problems
Systems Approach
Human error is
the consequence
of bad systems
ORIGIN OF THE SYSTEMS APPROACH
Weak leaders ask
‘Who is to blame’?
Strong leaders ask
‘Where did the system
break down?’
Accountability is taking ownership of results and
working to improve future results.
How Leaders Create Accountability Webinar

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