Uploaded byDr. Nader Al-Mallah
5 big mistakes managers make
The document outlines five common mistakes managers make, including failing to define goals, misunderstanding motivation, improper delegation, lack of communication, and resistance to change. It emphasizes the importance of clear communication, understanding individual motivations, effective delegation, timely feedback, and embracing change to improve team productivity and morale. The author provides actionable recommendations for managers to address these challenges and enhance their management practices.
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5 big mistakes managers make
- 2. 5 Big Mistakes Managers Make Dr. Nader Al Mallah Managing Director ideas Holding Group, Bahrain
- 3. Who doesn’t domistakes? “Success does not consist in never making mistakes but in never making the same one a second time.” George Bernard Shaw “Everyone makes mistakes. The important thing is to not make the same mistake twice.” Stephanie Perkins; Lola and the Bo y Next Door 5 Big Mistakes Managers Make
- 4. Greatest Losers… Whoare they? Say: Shall We inform you who will be the greatest losers by their works? Those whose effort goeth astray in the life of the world, and yet they reckon that they do good work. Holy Quran; Chapter 18 (The Cave), verses 103-104 5 Big Mistakes Managers Make
- 5. Case #1: Iwork hard but… Sarah is working hard for the whole day, but she is being unproductive. She is not sure if what she is doing is what she suppose to do. She is even confused, what to do first… 5 Big Mistakes Managers Make
- 6. 5 Big MistakesManagers Make Mistake #1: Just: Do It… Failure to define or communicate Goals & Objectives…
- 7. Defining and Communicatinggoals & Objectives… When people don’t' have clear goals, they: » Can't be productive as they have no idea what they are working for, or what their work means. » Can't prioritize their workload effectively. » May complete their project tasks, but in the wrong order. 5 Big Mistakes Managers Make
- 8. Defining and Communicatinggoals & Objectives… What should Managers do? » Learn how to set SMART Goals for the team » Use Team Charter to specify where the team is going » Use principles from MBO to align team's goals to the mission of the organization. 5 Big Mistakes Managers Make
- 9. Case #2: TheUnderperforming Team Simon, the Sales Manager of ECS, is upset with the performance of his team. When asked about the reason for their underperformance, Simon said: “They don’t appreciate the company’s efforts and initiatives. We just paid them a salary increment and a bonus 3 months ago, yet, their sales reports are not progressing!!” 5 Big Mistakes Managers Make
- 10. 5 Big MistakesManagers Make Mistake #2: You just got an increment!! Misunderstanding Motivation
- 11. Motivation DOSE NOTalways Mean MONEY » Many managers assume that people only work for monetary rewards » Money has a temporary motivation effect » Different people are motivated by different means 5 Big Mistakes Managers Make
- 12. Motivation DOES NOTalways Mean MONEY What should Managers do? » Understand Individual Differences in Motivation » Learn and understand the different Motivation Tools » Keep goals, objectives and expectations clear, and motivate their teams to achieve them » Go beyond Common Denominators in motivation » Never Punish achievers by rewarding non-achievers 5 Big Mistakes Managers Make
- 13. Understanding Motivation: McClelland'sTheory » Based on Abraham Maslow’s Theory of Needs (1940s), David McClelland in 1960s identified 3 motivators that we all have regardless of our gender, culture, or age: Achievement Affiliation Power 5 Big Mistakes Managers Make
- 14. Understanding Motivation: McClelland'sTheory » Achievement Has a strong need to set and accomplish challenging goals. Takes calculated risks to accomplish their goals. Likes to receive regular feedback on their progress and achievements. Often likes to work alone. 5 Big Mistakes Managers Make
- 15. Understanding Motivation: McClelland'sTheory » Affiliation Wants to belong to the group. Wants to be liked, and will often go along with whatever the rest of the group wants to do. Favors collaboration over competition. Doesn't like high risk or uncertainty. 5 Big Mistakes Managers Make
- 16. Understanding Motivation: McClelland'sTheory » Power Wants to control and influence others. Likes to win arguments. Enjoys competition and winning. Enjoys status and recognition. 5 Big Mistakes Managers Make
- 17. Case #3: IHave No Choice.. The Sales Staff at Roza Company were upset with the continuous mistakes made to their monthly commission pay. To avoid this, the HR Manager, Mary, took this responsibility herself, and started to do all commission calculations every month. “No one can do this task without mistakes, so I have no choice other than doing it myself because I cannot rely on anyone in this department”, says Mary. 5 Big Mistakes Managers Make
- 18. 5 Big MistakesManagers Make Mistake #3: Do it, or Do it my way Misunderstanding Delegation
- 19. Misunderstanding Delegation »Unless you delegate tasks to your subordinates, your team will become inefficient and demoralized. » Unexplained tasks delegated to others will result in unsatisfactory results. » Delegation is NOT Dictation » Delegation is NEVER throwing tasks on others to complete, but Distributing formal Authority 5 Big Mistakes Managers Make
- 20. Misunderstanding Delegation Whatshould Managers do when delegating a task? » Consider Individual Capabilities, Knowledge and Skills » Ensure to Explain delegated tasks and expected outcomes » Give Authority to the team members » Acknowledge Successful Completion and Mistakes as they occur » Train staff and NEVER Dictate 5 Big Mistakes Managers Make
- 21. Case #4: WillEnsure Not To Miss It… Mark is a talented sales representative, but he has a habit of answering the phone in an unprofessional manner. His Manager, Jack, is aware of this problem, so he noted it in his notebook to ensure not to miss it during the performance review at the end of the year. 5 Big Mistakes Managers Make
- 22. 5 Big MistakesManagers Make Mistake #4: I Never Close My Door!! Lack of Communication & Feedback
- 23. The Most CommonMistake Survey What one mistake do companies make most in managing their employees? Lack of Communication between Staff & Management Lack of Recognition and Praise Lack of Training, Development & Learning Opportunities Lack of Flexibility in Work Schedules Lack of Authority given to employees Don't know OR No Answer Source: Accountemps | Participants: Chief Financial Officers (CFOs), April 2012 5 Big Mistakes Managers Make
- 24. Lack of Communication& Feedback » Employees need to Know so they Do the right thing » Communication is a Bidirectional process » Managers Must NOT Wait for staff to complaint or ask » Performance Review is a ‘Review’ not a Punishment » Isolating employees simply means: Unexpected, Unwanted, Unwelcomed Outcomes 5 Big Mistakes Managers Make
- 25. Lack of Communication& Feedback What should Managers do? » Provide clear information in a timely manner » Listen, Listen, and Listen » Never delay a feedback » Take the initiative to talk to the team members and never wait for them to talk or complain » Ensure to pass clear messages about what you expect, organization goals and objectives, project outcome, etc. » Reduce to the minimum paper / electronic communication and use Face-to-Face and Voice 5 Big Mistakes Managers Make
- 26. Case #5: I’mOK with that… Anne is an Administration Manager at Cobra Shoes Company. She has been in this job for 8 years, and in the company for more than 20 years. Anne refuses to use an electronic system to automate the admin day to day activities. “I know every one is talking about technology, but I can’t rely on it. I can’t imagine loosing all my work just because a hard desk didn’t work or electricity suddenly went off”, says Anne. 5 Big Mistakes Managers Make
- 27. 5 Big MistakesManagers Make Mistake #5: We used to do it this way… Fear of Change
- 28. Overcoming Fears ofChange The only one who really likes change is a wet baby 5 Big Mistakes Managers Make
- 29. What Fear ofChange Can do? » One of the most common reasons for resistance to change » Brings in Stress & Anxiety » Stops thinking of practical solutions to problems » Extremely affects productivity & morale » Leads to Loosing opportunities and market competition » Leads Loosing talents 5 Big Mistakes Managers Make
- 30. What frightens people? » Fear of Unknown; uncertainty » Fear of Failure; need for perfection » Fear of Success; what is next? » Fear of Upsetting Others; perceptions » Fear of Leaving a Comfort Zone; habits » Fear of Looking Stupid; self-confidence » Fear of Loosing job; competency, security, prestige 5 Big Mistakes Managers Make
- 31. Overcoming Fears ofChange Always Remember… It’s perfectly normal and healthy to be a bit fearful, confused or unsettled by workplace changes at first. It’s quite normal to feel nervous and upset when things go out of our control, at first. The unhealthy part occurs with inappropriate or unhelpful Responses. 5 Big Mistakes Managers Make
- 32. Overcoming Fears ofChange …and Remember: “People are enemies of what they don’t know” Imam Ali (AS) 5 Big Mistakes Managers Make
- 33. Overcoming Fears ofChange What should Managers Do When Facing a Change? » Acknowledge the change » Acknowledge fears » Accept feelings and seek support » Designate “Worry Time” » Communicate » Stay positive » Adjust to change 5 Big Mistakes Managers Make
- 34. Overcoming Fears ofChange » Be flexible to accept new tasks » Get involved in the change to understand the rationale » Reduce your stress by mediation » Increase your value » Keep working 5 Big Mistakes Managers Make
- 35. Overcoming Fears ofChange When you are driving the Change… inform Explain Assure 5 Big Mistakes Managers Make
- 36. Thank You Dr. NaderAl Mallah Managing Director ideas Holding Group, Bahrain