SlideShare a Scribd company logo
Mary Thomas
“A way of engaging with a large
number of people in a cost
effective, time efficient way”
Part of the Marketing Mix
Broadcast Engagement
Content
Relationships
Social Media
Success
Blogs YouTube
Webinars News
Letter
White
papers
 70% of consumers prefer getting to know a
company via articles rather than ads1
 64% of consumers need to hear information from
a company 3 to 5 times before they believe the
message2
 92% of consumers trust recommendations from
people they know, 47% trust advertising3
 There are 77 million Millennials (1977 – 1995)4
1 Content Marketing Institute 2013 2Edelman Trust Barometer 2013 3Nielsen Global Trust in Advertising 2012 4Nielsen Millennials: Breaking the Myths 2014
Strategy
Review
Aims
Audience
ToolsContent
Resources
Measure
Influencers
Brand
Ambassadors Customers
Suppliers Staff Business
Partners
Competitors
Regulators
Website
Blog
News
Letter
Niche
LinkedIn
Twitter
FacebookGoogle+
Video/
Podcast
Images
Other
Content
Social
Book
marking
 140 characters
 Use a management tool (e.g. HootSuite)
 Schedule messages
 Reply and Retweet
 Monitor
 Develop
relationships
 Use Hashtags
 4 – 5 / day
 Images
 Frequent posts (2 - 3/ day)
 Make your customers the stars
 Show personality of the business
 Share other’s
posts
 Ads
 Relationships
 Optimised Profile
 Updates (added value)
 Share / Like / Comment
 Company page
 Groups
Original Content
How
 FAQs
 Educate
 Ask opinions
 Case Studies
 Good news stories
 Personality behind business
 Events
 Drive engagement
 Use Images
 etc
“So What?”
 Plan
 Create central document
 Reuse content
 Thank / reply to others
 Share what others say
 Keep conversation going
Tone
Keywords
 Who? (in-house / outsource)
 Training Requirements?
 Social Media Policy?
 Crisis Management Policy?
“Be Real and use your
best judgment”
 Against aims
 Always on marketing
 Adjust and learn over time
@concisetraining mary@concisetraining.net
E-Learning Courses
City & Guilds
accredited Level 3
qualification
£10
Pick up a
discount
voucher
Find
out
more..
Discuss
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'How Focused is your Social Media?'