8. 58 % of Facebook Users
Like a Brand
42 % have mentioned a brand
of Twitter users
Follow a Brand
39 % have tweeted about a brand
29 % have re-tweeted a brand
AYTM Market Research, 2011
29 %
9. 87 % of B2B Marketers use Social Media
to Distribute Content
90 %
of Consumers Find
Custom Content Useful
78 %
Believe the Organizations
Creating the Content are
Interested in Building Good
Relationships
19. Find clever ways to mention your value
Have a communication policy for service outages
Humanize your business & interact
Acknowledge legitimate complaints – offer help
Attempt to capitalize on tragedy
Make Light of Serious Events
React Emotionally to Negative Comments
Post to the Wrong Account Accidentally (!)
DO:
DO:
DO:
DO:
DON’T:
DON’T:
DON’T:
DON’T
20. RE-SHARE
If your connections post or create content
that is useful to your network, re-share it.
RESPOND
Acknowledge people that mention you and
reach out to those you’d like to connect with
RELATE
Ask questions of your network – respond to
questions asked by those you follow
33. GOAL:
Recruit High-Quality Employees
or Interns
STRATEGY:
•
•
Allow applicants to apply via LinkedIn
Share company culture & employee
testimonials on company page
PERFORMANCE INDICATOR:
•
•
•
Track number of LinkedIn applicants
Analyze how many employees are retained
beyond one year
Analyze number of interns offered full-time
positions
34. GOAL:
Increase Sales Through Paid
Facebook Advertising
STRATEGY:
•
•
Target end-users based on profile data and
geographical location
Funnel leads to conversion-optimized landing
page
PERFORMANCE INDICATOR:
•
Compare revenue numbers against advertising
spend to determine percentage of return
35. GOAL:
Generate revenue by placing
pre-roll ads on video
STRATEGY:
•
•
Grow channel subscriptions
Create useful content to increase viewership
PERFORMANCE INDICATOR:
•
Analyze cost in time spent creating content and
community building to the short and long term
ad revenue