The document provides guidance on developing a strategic business model to fix a broken business. It discusses establishing a clear vision and mission, conducting a SWOT analysis to develop strategic initiatives, implementing a balanced scorecard to keep initiatives on track, aligning personal objectives with organizational goals, and continually refining the model through repeated improvement. The overall message is that a strategic business model with the right components can help turn a struggling business around.

1. So how can a broken
business be fixed??

2. Gillespie’s Hypothesis of
Business Leadership
•There is a difference between management
and leadership
•Your business is NOT an exception.
•80% of all businesses lack true leadership.
•Gillespie’s Corollary: The 80% figure is
probably low but it fits into the Pareto
Principle.

3. So how do we make the pieces fit
and work?
ion
Vis
Ob
Mis
jec
sion
tiv
es
gy
ate G es
Str oa lu
ls Va

4. Why Change??
Same thought… different words
If you do what you've always done,
you'll get what you've always gotten.
Tony Robbins
And…
Insanity: doing the same thing over
and over again and expecting different results.
Albert Einstein

6. How can it be fixed?

7. Every team needs a plan…

8. Without a
road map –
any
destination
will do

9. So….
Here are the
directions to
get there

10. The
business
model
has a lot
of pieces
but you already knew that

11. Strategic Business Model
Vision
What we want to be
Why we exist Mission
What we believe in Core Values
Voice of the customer & our game plan Strategy
What we need to do Strategic Initiatives
Implementation & Focus Balanced Scorecard
What I need to do
Personal Objectives
Strategic Outcomes
Satisfied Delighted Effective Motivated & Prepared
Shareholders Customers Processes Workforce

12. Strategic Business Model
Established by
Vision
What we want to be Executive Team &
Why we exist Mission Ownership
What we believe in Core Values
Voice of the customer & our game plan Strategy
What we need to do Strategic Initiatives
Implementation & Focus Balanced Scorecard
What I need to do
Personal Objectives
Strategic Outcomes
Satisfied Delighted Effective Motivated & Prepared
Shareholders Customers Processes Workforce

13. A good business model needs a
solid foundation -
STRATEGY

14. Strategic Business Model
Vision
What we want to be
How do we develop
Why we exist Mission our Strategy!
What we believe in Core Values
Voice of the customer & our game plan Strategy
What we need to do Strategic Initiatives
Implementation & Focus Balanced Scorecard
What I need to do
Personal Objectives
Strategic Outcomes
Satisfied Delighted Effective Motivated & Prepared
Shareholders Customers Processes Workforce

15. How do we develop a workable strategy?

16. A SWOT Analysis surveys where you are
and where you need to be…
Now you can determine how you are going
to get there with Strategic Initiatives

17. Current conditions
SWOT Matrix
Also known as TOWS Matrix
Strengths Weaknesses
Opportunities S-O Strategies W-O Strategies
Threats S-T Strategies W-T Strategies
The Plan for the future

18. Strategic Business Model
Vision
What we want to be
Why we exist Mission
What we believe in Core Values
Voice of the customer & our game plan Strategy
What we need to do Strategic Initiatives
Implementation & Focus Balanced Scorecard
What I need to do
Personal Objectives
Strategic Outcomes
Satisfied Delighted Effective Motivated & Prepared
Shareholders Customers Processes Workforce

19. Strategic Initiatives' need to
stay on course

20. A Balanced Score Card keeps
the process focused

21. Why Implement a Balanced Scorecard?
•Increase focus on strategy and results
•Improve organizational performance by
measuring what matters
•Align organization strategy with the work
people do on a day-to-day basis
•Focus on the drivers of future performance
•Improve communication of the
organization’s Vision and Strategy
•Prioritize Projects / Initiatives

23. Strategic Business Model
Vision
What we want to be
Why we exist Mission
What we believe in Core Values
Voice of the customer & our game plan Strategy
What we need to do Strategic Initiatives
Implementation & Focus Balanced Scorecard
What I need to do
Personal Objectives
Strategic Outcomes
Satisfied Delighted Effective Motivated & Prepared
Shareholders Customers Processes Workforce

24. So….
what does this mean to me?

25. Individual goals
and objectives
need to reflect the
organizations
goals and
objectives

26. in e…
l
m
to
bot
e
th
t’s
w ha
so

27. Strategic Business Model
Vision
What we want to be
Why we exist Mission
What we believe in Core Values
Voice of the customer & our game plan Strategy
What we need to do Strategic Initiatives
Implementation & Focus Balanced Scorecard
What I need to do
Personal Objectives
Strategic Outcomes
Satisfied Delighted Effective Motivated & Prepared
Shareholders Customers Processes Workforce

28. Strategic Business Model
Vision
What we want to be
Why we exist Mission
What we believe in Core Values
Voice of the customer & our game plan Strategy
What we need to do Strategic Initiatives
Implementation & Focus Balanced Scorecard
What I need to do
Personal Objectives
Strategic Outcomes
Satisfied Delighted Effective Motivated & Prepared
Shareholders Customers Processes Workforce

29. Strategic Business Model
Vision
What we want to be
Why we exist Mission
What we believe in Core Values
Voice of the customer & our game plan Strategy
What we need to do Strategic Initiatives
Implementation & Focus Balanced Scorecard
What I need to do
Personal Objectives
Strategic Outcomes
Satisfied Delighted Effective Motivated & Prepared
Shareholders Customers Processes Workforce

30. Strategic Business Model
Vision
What we want to be
Why we exist Mission
What we believe in Core Values
Voice of the customer & our game plan Strategy
What we need to do Strategic Initiatives
Implementation & Focus Balanced Scorecard
What I need to do
Personal Objectives
Strategic Outcomes
Satisfied Delighted Effective Motivated & Prepared
Shareholders Customers Processes Workforce

31. Strategic Business Model
Vision
What we want to be
Why we exist Mission
What we believe in Core Values
Voice of the customer & our game plan Strategy
What we need to do Strategic Initiatives
Implementation & Focus Balanced Scorecard
What I need to do
Personal Objectives
Strategic Outcomes
Satisfied Delighted Effective Motivated & Prepared
Shareholders Customers Processes Workforce

32. Now do it again and make it better – then repeat
again and again and again…

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