How Brands are Using Google+




                 By Erica Swallow
   Tech Journalist & Director of Community, Contently
About Google+
  • Launched to public in September 2011

  • Google’s latest foray into social networking
     • Google Friend Connect, Google Buzz, Orkut

  • 170 million users

  • Tech enthusiasts, male students

  • Largely inactive user base




                #googleplus | @ericaswallow
Why Google+ Matters
  • Largest search engine in the world

  • Momentum towards social-driven search

  • Google products continue to merge
     • Google Places, Google Reader, Google Search

  • Massive brand page growth
     • 1,400% increase in users following top 100 brand
       pages from December 2011 to January 2012




                #googleplus | @ericaswallow
The Downside




         #googleplus | @ericaswallow
More Negatives
  • Administration is difficult
     • You need a personal account to create a business
       page

  • Social dashboards don’t integrate Google+ yet
     • Apply for HootSuite beta

  • Google side projects are unreliable
     • Buzz, Wave, Hotpot




                #googleplus | @ericaswallow
The Google+ Profile




          #googleplus | @ericaswallow
Create Custom Circles
   • Based on your email contacts
   • Circles enable easy grouping and sharing




                 #googleplus | @ericaswallow
Follow Sparks
   • Google+’s algorithmic content recommendation system
      • Based on Google Search, Google+ and +1 button




                #googleplus | @ericaswallow
Google+ Business Pages




         #googleplus | @ericaswallow
Top Brand Pages on Google+




       Source: Simply Measured



                 #googleplus | @ericaswallow
Top Industries on Google+




Source: Simply Measured




                          #googleplus | @ericaswallow
Engagement Rates




Source: Simply Measured




                          #googleplus | @ericaswallow
Most Engaging Content




Source: Simply Measured




                          #googleplus | @ericaswallow
1. Target With Circles




           #googleplus | @ericaswallow
2. Make a Big Announce




         #googleplus | @ericaswallow
3. Host Hangouts
  • Business meetings, industry chats, meetups, tech support

  • Hangout with Extras: named hangouts, shared notes and
    sketchpad, Google docs integration, screensharing

  • Hangout On Air enables streaming to unlimited users
     • Records to private video on YouTube




                #googleplus | @ericaswallow
Hangouts – Interviews




          #googleplus | @ericaswallow
Hangouts – Industry Chat




          #googleplus | @ericaswallow
Hangouts – Help Desk




         #googleplus | @ericaswallow
Hangout Tips From the Muppets




     Click here to watch an awesome video.
            #googleplus | @ericaswallow
4. Expand Content Distribution
   • Share photos, articles, videos, and commentary
      • Segmentation: Customers, VIPs, Team members




                #googleplus | @ericaswallow
Photos, Photos, Photos




          #googleplus | @ericaswallow
5. Promote a Contest
   • Cannot run contests on Google+
      • But you can link off to the contest




                  #googleplus | @ericaswallow
Photo + Contest = Not Too Shabby




          #googleplus | @ericaswallow
6. Rock Hashtags & Mentions

             topics, events, random things




                          people, brand pages



         #googleplus | @ericaswallow
Hashtags: Conferences




         #googleplus | @ericaswallow
Hashtags: Get In On a Meme




         #googleplus | @ericaswallow
Hashtags: Promote Hangouts




         #googleplus | @ericaswallow
Hashtags: Run a Campaign




         #googleplus | @ericaswallow
Mentions: Give Shout Outs




          #googleplus | @ericaswallow
Mentions: Cross-promote Pages




         #googleplus | @ericaswallow
Other Reasons To Get Started…
  • Connect with early adopters

  • Network with journalists and potential clients

  • Explore




                 #googleplus | @ericaswallow
Pro Tip #1: Shorten Your URL
   • Google+ doesn’t support vanity URLs
   • Use gplus.to to create a short URL for sharing




                  #googleplus | @ericaswallow
Pro Tip #2: Google+ Ripples




          #googleplus | @ericaswallow
Questions?



Erica Swallow | @ericaswallow | ericaswallow.com

How Brands are Using Google+

  • 1.
    How Brands areUsing Google+ By Erica Swallow Tech Journalist & Director of Community, Contently
  • 2.
    About Google+ • Launched to public in September 2011 • Google’s latest foray into social networking • Google Friend Connect, Google Buzz, Orkut • 170 million users • Tech enthusiasts, male students • Largely inactive user base #googleplus | @ericaswallow
  • 3.
    Why Google+ Matters • Largest search engine in the world • Momentum towards social-driven search • Google products continue to merge • Google Places, Google Reader, Google Search • Massive brand page growth • 1,400% increase in users following top 100 brand pages from December 2011 to January 2012 #googleplus | @ericaswallow
  • 4.
    The Downside #googleplus | @ericaswallow
  • 5.
    More Negatives • Administration is difficult • You need a personal account to create a business page • Social dashboards don’t integrate Google+ yet • Apply for HootSuite beta • Google side projects are unreliable • Buzz, Wave, Hotpot #googleplus | @ericaswallow
  • 6.
    The Google+ Profile #googleplus | @ericaswallow
  • 7.
    Create Custom Circles • Based on your email contacts • Circles enable easy grouping and sharing #googleplus | @ericaswallow
  • 8.
    Follow Sparks • Google+’s algorithmic content recommendation system • Based on Google Search, Google+ and +1 button #googleplus | @ericaswallow
  • 9.
    Google+ Business Pages #googleplus | @ericaswallow
  • 10.
    Top Brand Pageson Google+ Source: Simply Measured #googleplus | @ericaswallow
  • 11.
    Top Industries onGoogle+ Source: Simply Measured #googleplus | @ericaswallow
  • 12.
    Engagement Rates Source: SimplyMeasured #googleplus | @ericaswallow
  • 13.
    Most Engaging Content Source:Simply Measured #googleplus | @ericaswallow
  • 14.
    1. Target WithCircles #googleplus | @ericaswallow
  • 15.
    2. Make aBig Announce #googleplus | @ericaswallow
  • 16.
    3. Host Hangouts • Business meetings, industry chats, meetups, tech support • Hangout with Extras: named hangouts, shared notes and sketchpad, Google docs integration, screensharing • Hangout On Air enables streaming to unlimited users • Records to private video on YouTube #googleplus | @ericaswallow
  • 17.
    Hangouts – Interviews #googleplus | @ericaswallow
  • 18.
    Hangouts – IndustryChat #googleplus | @ericaswallow
  • 19.
    Hangouts – HelpDesk #googleplus | @ericaswallow
  • 20.
    Hangout Tips Fromthe Muppets Click here to watch an awesome video. #googleplus | @ericaswallow
  • 21.
    4. Expand ContentDistribution • Share photos, articles, videos, and commentary • Segmentation: Customers, VIPs, Team members #googleplus | @ericaswallow
  • 22.
    Photos, Photos, Photos #googleplus | @ericaswallow
  • 23.
    5. Promote aContest • Cannot run contests on Google+ • But you can link off to the contest #googleplus | @ericaswallow
  • 24.
    Photo + Contest= Not Too Shabby #googleplus | @ericaswallow
  • 25.
    6. Rock Hashtags& Mentions topics, events, random things people, brand pages #googleplus | @ericaswallow
  • 26.
    Hashtags: Conferences #googleplus | @ericaswallow
  • 27.
    Hashtags: Get InOn a Meme #googleplus | @ericaswallow
  • 28.
    Hashtags: Promote Hangouts #googleplus | @ericaswallow
  • 29.
    Hashtags: Run aCampaign #googleplus | @ericaswallow
  • 30.
    Mentions: Give ShoutOuts #googleplus | @ericaswallow
  • 31.
    Mentions: Cross-promote Pages #googleplus | @ericaswallow
  • 32.
    Other Reasons ToGet Started… • Connect with early adopters • Network with journalists and potential clients • Explore #googleplus | @ericaswallow
  • 33.
    Pro Tip #1:Shorten Your URL • Google+ doesn’t support vanity URLs • Use gplus.to to create a short URL for sharing #googleplus | @ericaswallow
  • 34.
    Pro Tip #2:Google+ Ripples #googleplus | @ericaswallow
  • 35.
    Questions? Erica Swallow |@ericaswallow | ericaswallow.com

Editor's Notes

  • #3 Friend Connect: social add-ons for websitesGoogle Buzz: social stream tied to Gmail Orkut: facebook-like social network that really only took off in a few countries, namely Brazil.90 million users (mid-January; 1/19) – 100 million (independent analyst Paul Allen, founder of Ancestry.com, 2/1)(60% male / 40% female) 18-30 year olds a whopping 83% of users are inactive, leaving only 17% of active users (Bime – 10 million person tracking study)
  • #4 Source: Digital marketing startup Brightedge
  • #5 Most people are not active and growing a fan base is difficult. 83% active / 17% inactive (as of a few months ago) – according to a study of 10 million Google+ users by data visualization firm Bime.
  • #6 HotPot – social recommendation systems
  • #10 Introduced brand pages in November.
  • #11 “Google+ Brand Adoption and Engagement Trends” study by Adam Schoenfeld of Simply Measured (3 month update as published on 2/9/2012)
  • #13 Brand pages launched in November… died down, low around holidays. New year, spiked.
  • #14 Brand pages launched in November… died down, low around holidays. New year, spiked.
  • #15 Intel has users +1 five certain images in order to be added to that Circle. “technology enthusiast, IT experts, newsroom, software developer, and trends”
  • #16 Cadbury launches the Dairy Milk Bubbly on Google+ (January 2012)
  • #17 Obama hangout: http://mashable.com/2012/01/31/obama-hangout/, 227,000 attendees, real-time conversation.
  • #18 Fox 11 News Los Angeles anchor Maria Quiban hosts daily #EpicHangout chats. Has interviewed Mike Tyson, Kevin Smith, Steven Seagal, Joan Rivers, Jaleel White, James Van Der Beek, Tony Goldwyn, Alexander Ludwig, etc.
  • #20 Google+ Community ManagersDasha Cherepennikova and Vanessa Schneider (small business owners with local Google+ pages)
  • #21 Google+ Community ManagersDasha Cherepennikova and Vanessa Schneider – with stars from „The Muppets” movie – Jason Segel and Amy Adams.
  • #31 Be inclusive. Give credit where it’s due.
  • #32 Be inclusive. Give credit where it’s due.
  • #35 Be inclusive. Give credit where it’s due.