The document outlines the standard cleaning procedures for hotel bedrooms and bathrooms, consisting of ten detailed steps for each area. Key steps include stripping beds, dusting furniture, sanitizing amenities, and ensuring the bathroom is thoroughly cleaned and stocked. It emphasizes the use of proper techniques and safe cleaning products to maintain hygiene and guest satisfaction.

1. DAY – 4
BASIC PRINCIPLES
OF
CLEANING

2. Steps Of Cleaning A HOTEL BEDROOM
STEP – 1
Strip the beds of all sheets and
pillowcases. Inspect mattress and
pillow protectors; blankets and
quilts for stains. Change when
necessary.

3. STEP -2
Make the bed by laying the bottom
sheet over the mattress. Tuck the
sheet at the top end of the bed
only. This will secure the sheet so it
does not “come loose” when the
guest is in bed. Next, lay down the
top sheet. Lay down the blanket. If
the triple sheet method if used,
apply that over top of everything.
Now, tuck the sheets and the
blanket all together on 3 sides of
the bed, with hospital corners at
the bottom. There is no need to
round that bed more than once or
twice.

4. STEP- 3
Empty the rubbish bins.
If there is dry garbage
only, use gloved hands
to remove and save a
plastic bag. Use
discretion here.

5. STEP- 4
Dust all furniture
and picture frames
with a slightly damp,
clean cloth.

6. STEP- 5
Wipe baseboards and
spot clean walls if
needed.

7. Sanitize the TV remote
and telephone with the
supplied cleaning
product on a dry cloth.
Do the same with the
fridge, if the room has
one.
STEP - 6

8. Spot clean bedroom
mirror and windows.
Full window cleaning is
usually done monthly or
seasonally.
STEP - 7

9. Replenish all guest
room amenities like
tissues, stationery,
coffee, tea, sugar and
milk.
STEP - 8

10. STEP - 9
Wash glasses and coffee
mugs in the bathroom with
hot water and soap. Dry
with a clean tea towel.

11. STEP – 10
Vacuum the floor,
including under the
Beds.

12. STEPS OF CLEANING A HOTEL BATHROOM
STEP– 1
Remove all used towels

13. STEP - 2
Check toilet paper levels. If
less than 1/3 left on the roll,
replace with a new roll and
fold to make a neat triangle.
Keep the unused roll for use
in hotel staff bathrooms. Be
sure there is a spare roll in
the bathroom too.

14. STEP– 3
Clean the mirror with
clean water. Dry with a
streak-free micro-fibre
cloth. Enjo is best if you
have it.

15. STEP- 4
Spray the sink, bathtub,
shower and toilet with
supplied cleaner. Go
light. Chemicals are
harsh on skin, lungs
and the environment.

16. Use a clean, wet cloth to wipe (and
scrub if necessary) the sink, bench-
tops, bathtub and shower tiles.
Check shower grout for mould.
Rinse excess cleaner, then dry all
surfaces with a clean, dry cloth/rag.
STEP - 5

17. STEP- 6
Do the same with the
toilet, inside and out. Any
cloth used on the toilet
must not be used on any
other surfaces.

18. STEP - 7
Wipe down bathroom
walls when soiled or
splashed.

19. STEP - 8
Fold clean towels and bathmat
to the hotel’s standards and
place either in the bathroom or
on the beds.

20. STEP- 9
Replenish bathroom
amenities like soaps,
shampoo, conditioner,
body lotion, shower
cap, etc.

21. STEP- 10
Wipe the floor tiles
with a damp cloth.
Mops just spread dirty
water and bacteria
around. They should
not be used.