Housekeeping
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The document discusses the roles and responsibilities of a hotel's housekeeping department. It is responsible for maintaining cleanliness, order, and aesthetic appeal in guest rooms, public areas, back areas, and surroundings of the hotel. It outlines the areas that housekeeping staff clean and maintain, which include front of house guest rooms and public spaces as well as back of house offices and storage areas. It also describes the personnel of the housekeeping department including supervisors, attendants, room maids, and others. Finally, it discusses the attributes and skills needed of housekeeping staff like cleanliness, attention to detail, and courtesy.
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Housekeeping
- 1. Housekeeping “Provision of a clean, comfortable, safe and aesthetically appealing environment”. “Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of Guest rooms, Public areas, Back areas and the Surroundings”.
- 2. Linen, Flower arrangements, Decorative materials. Bath soaps, Shampoos, Tissue/Napkins, Detergents, Cleaning agents and Cleaning acids. Dealing with Found and Loss articles. (Found and Loss Section) Safety and Security.
- 5. Front of the House areas Guest rooms Corridors Lobbies and Public rest rooms Pool and Patio areas Meeting rooms Dining rooms / Restaurants Banquet Halls Convention Halls Hotel-Operated shops Games rooms / Recreation rooms Exercise rooms / Gymnasium Building exterior Landscaping and Gardens
- 6. Back of the House Management offices Storage areas Linen and Sewing rooms Laundry room Employee locker rooms Administrative offices Cloak rooms Maids service rooms
- 7. Executive Housekeepe r Assistant Housekeepe r Linen / Uniform Supervisor Desk Control Superviso r Floor Superviso r Night Superviso r Public Area Superviso r Horticult urist Tailor Upholsterer Attendant/Maid Store keeper Runner/Valet Room Attendant / Room Maid House person Night Room Attendant / Maid Head Hous e Perso n House person Cloakroom attendant
- 8. Personal attributes of Housekeeping staff Pleasant Personality Physical Fitness Personal Hygiene Eye for Detail – (Strong Observation) and good memory Honesty and Loyalty Courtesy – Guest and Colleagues Punctuality
- 9. Laundry The laundry can be defined as a place where the washing, finishing of clothes and other washable articles are carried out. Off-site/Commercial/Contracted Laundry. On-premise/On-site/In-house laundry.
- 10. Executive Housekeepe r Laundry Manager Laundry Supervisor Washer s Laundry Workers / Attendant s, Sorters, Markers, Loaders, Packers Pressme n Feeder s and Folders Spotter Dry Cleaner s Valets (Guest laundry)