This document describes the various staff positions at a hotel. It outlines the roles of receptionists, concierges, doormen, bellhops, housekeepers, masseuses, waiters, bartenders, cashiers, fitness instructors, lifeguards, valet drivers, chefs, cooks, gardeners, cleaners, and maintenance workers such as electricians, carpenters, plumbers, and painters. Receptionists help guests check in and out and know hotel information. Concierges assist guests with reservations and recommendations while doormen greet guests and hail taxis. Housekeepers clean and prepare rooms for arrival.
Hotel Services - Basic English for CommunicationWebHocTiengAnh
Học tiếng anh giao tiếp miễn phí, tình huống tiếng Anh giao tiếp cơ bản - đặt phòng và nhận phòng khách sạn - http://webhoctienganh.com/video-hotel-services-basic-english-for-communication-829.html
Xem các clip khác tại
http://webhoctienganh.com/l/clip-tieng-anh-giao-tiep-co-ban.html
this slide provides some information about hotel services and facilities with the real vocabularies. there is a practice for you about the conversation in the hotel.
Hotel Services - Basic English for CommunicationWebHocTiengAnh
Học tiếng anh giao tiếp miễn phí, tình huống tiếng Anh giao tiếp cơ bản - đặt phòng và nhận phòng khách sạn - http://webhoctienganh.com/video-hotel-services-basic-english-for-communication-829.html
Xem các clip khác tại
http://webhoctienganh.com/l/clip-tieng-anh-giao-tiep-co-ban.html
this slide provides some information about hotel services and facilities with the real vocabularies. there is a practice for you about the conversation in the hotel.
Basic etiquette and grooming standard
Introduction to guest mail and key handling
Key control
Policies for black listed person
Wake up call
left luggage
Scanty baggage
Daily Report
First point of contact of a hotel. Front office oversees all the aspects of office management. Handling guests is a main challenge for front desk staff. It is very vital to make them feel important. Requires tactics.
What is a Complaint?
Guest Complaint Cycle
Do's & Dont's While Handling a Complaint
Reason for Guest Complaints
Normal Reaction to Complaints
Types of Guest Complaints
Benefits of Complaints
Types of Complaint Guests
Importance of Customer Service
Benefits of Customer Recovery
Basic etiquette and grooming standard
Introduction to guest mail and key handling
Key control
Policies for black listed person
Wake up call
left luggage
Scanty baggage
Daily Report
First point of contact of a hotel. Front office oversees all the aspects of office management. Handling guests is a main challenge for front desk staff. It is very vital to make them feel important. Requires tactics.
What is a Complaint?
Guest Complaint Cycle
Do's & Dont's While Handling a Complaint
Reason for Guest Complaints
Normal Reaction to Complaints
Types of Guest Complaints
Benefits of Complaints
Types of Complaint Guests
Importance of Customer Service
Benefits of Customer Recovery
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
3. Hotel Staff
Receptionists
Receptionists work at the Front Desk, the Reception Desk
Receptionists help guests check in when they arrive.
Receptionists help guests check out when they leave.
Receptionists know everything.
5. Hotel Staff
Concierge Doorman
The doorman opens the front door for the guests and welcomes
them to the hotel.
The doorman can find a taxi very quickly.
The Concierge helps the guests with event tickets, restaurant
reservations and advice on everything.
The Concierge and Doorman know more than the Receptionists.
9. Hotel Staff
The Housekeeper
Her job is to prepare the hotel rooms for the arrival of the guests.
Her job is to keep the room clean and the guests happy while they stay at the
hotel.
She changes the bed, bedclothes.
She sweeps, cleans the floor.
She cleans the bathroom.
13. Hotel Staff
Waiter Waitress
Their job is to take food orders from the guests.
Then they take the order to the kitchen.
When the food is prepared they take the food from the kitchen to the guests at
their table.
While the guests are eating, they should quietly ask if everything is alright.
At the end of the meal they take the check (USA) or bill (UK) to the guests.
They take the money or credit card to the cashier and return with the change or
receipt.
15. Hotel Staff
Barman Barmaid
Their job is to take orders from the guests for drinks and alcohol.
They take orders for soft drinks. (Coke, Pepsi, Fanta, 7 Up, ginger ale)
They take orders for beer. (Ale, lager or stout)
They take orders for wine. (Red, white or sparkling)
They take orders for liquor or spirits. (whisky, vodka, gin, tequila, rum)
They make mixed drinks or cocktails. (mixes of spirits, liqueurs, wines, soft drinks
and fruit juices)
17. Hotel Staff
Cashier
She usually works at the reception desk or in the restaurant.
She takes the bill (UK) or the check (USA).
She takes money, cash, or a credit card.
She gives change for money or cash.
She gives a receipt for money, cash, or credit card.
She will also accept a cash card/ money card/ bank card/ debit card.
19. Hotel Staff
Fitness Instructor, Workout Leader, Gym Instructor
The fitness instructor helps guests with their work-outs.
The Workout Leader leads groups of guests through exercise routines.
All instructors must be able to help with injuries.
21. Hotel Staff
Swimming Instructor Lifeguard
The swimming instructor is a swimming teacher.
The instructor teaches guests how to swim and be safe in the water.
The lifeguard watches the guests in the swimming pool.
If a guest is in danger, the lifeguard goes to rescue the guest.
The lifeguard must know about life saving methods.
The lifeguard must be able to perform cardiopulmonary resuscitation (CPR)
25. Hotel Staff
Chef
The chef is the boss in the kitchen.
The chef cooks and makes sure that ALL food leaving the kitchen is delicious.
There are many types of chef - Chef de cuisine, executive chef, chef manager,
head chef, master chef, sous-chef, pastry chef,chef de partie.
29. Hotel Staff
Maintenance Men
Gardener Cleaner
The gardener looks after the plants: flowers, trees, bushes, hedges and grass.
He cuts the grass, picks the flowers, trims the hedges and bushes
and prunes the trees.
The cleaner cleans/wipes/washes the windows.
The cleaner polishes metal.
The cleaner sweeps the paths/footpaths/walkways.
31. Hotel Staff
Maintenance Men
Repairman, Engineer, Electrician, Electrical Engineer, Carpenter, Plumber, Painter.
The electrician works with electricity.
The carpenter works with wood.
The plumber works with water and pipes.
The painter works with paint.
