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Let’s meet the hotel staff!
- 1. Let’s meet thehotel staff!
- 2. Who …? monitors theperformance of the hotel through verification and analisys of guest satisfaction systems and finacial reports maintains product and service quality standards develops accurate and aggresive long and short-range financial objectives prepares financial reports. plans and organizes the work of others deals with the general public, employees and customers Manager
- 3. Who …? cleans thelinen makes the beds cleans the rooms cleans bath and shower cleans walls and floors cleans wardrobes Hotel maid / Housekeeper
- 4. Who …? prepares forguest arrival greets the guests when they arrive checks the guests into the hotel assigns suitable rooms checks the guests method of payment keeps a record of the status of each room in the hotel provides information to guests Receptionist
- 5. Who …? plans menus makessure food is of the right quality and price and is produced on time manages stocks of food orders food from suppliers controls a budget and keeps accurate records recruits and trains new staff Kitchen manager / Head chef
- 6. Who …? You areoften a customer's first impression of the hotel where you work. Bellhop / Bellboy helps guests out of vehicles unloads their luggage and transports it into the hotel and their rooms helps guests find their rooms. teaches guests to operate door locks and room lights and assists with roll-away beds or cribs
- 7. Who …? Receptionist ensures guestshave everything they need during their hotel stay books tables at the finest restaurants. handles incoming requests from guests provides map directions for tourists ensures additional housekeeping needs, such as extra towels or bottles of shampoo are ready.
- 8. Who …? Security guard checksall personnel entering the building performs regular safety inspection to protect the institution. investigates and informs any illegal activity reports all incidents, accidents and any other emergency prevents unauthorized entries
- 9. Who …? Waitress /Waiter collects payments from customers writes food orders, memorizes orders, or enters orders into computers for kitchen staff takes orders for food or beverages checks with customers to ensure that they are enjoying their meals takes action to correct any problems serves food and/or beverages removes dishes and glasses from tables