Networkshop is an annual event organised by JANET(UK) and hosted by a Higher Education Institution. Aimed at network managers and technical staff from the JANET community, the conference provides a forum for discussion on the latest network technologies and brings together expertise from all the fields of networking see http://www.ja.net/services/events/2008/networkshop-36.html

1. Residential Networking in
Manchester
Lee Stott
Head of Information Systems
Sports Trading & Residential Services
The University of Manchester
Lee.Stott@manchester.ac.uk
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2. Overview of Hornet
•15,000 Students
•500+ Switches
•Over 45 Halls
Hornet Portal & Desktop
•10 Gbit link to super Janet
Applications
•Secure
•Single point of help
•Self Registration
•Connection Management
•Virus detection and disconnection
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3. Network Topography
Hornet 2006 - Applications

4. Hornet CD
Provided by your Hall
• One for Every Resident
• Simple Design
• 8 pages explain how to
“Get Connected”
• Includes 5 Quicktime
videos
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5. Hornet Website
www.manchester.ac.uk/halls/internet
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6. Get Connected
• Explains Connection
Process
• Links into Hornet
Support via Hornet
Portal
• Further Resources to
supplement CD
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7. Registration Process
University Hall Private Hall
•Logon with university username •Logon with university username
and password and password
•If not a university student, create •If not a university student, create
an account and await authorisation an account
•Enter computer information •Enter computer information
•Agree Contract •Agree Contract
•Final Check •Final Check
•Once complete they have to •Once complete they have to
validate their account with a pin validate their account by selecting
sent to them via email payment
While they are a pending user they can
remove themselves from the system
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8. Student Portal
• Add problems
• Open View Conversation
• View fees
• Connection Status
• Change Details
– Mac Address
– Telephone Number
– Computer Type
– OS Type
– E –Mail Address & Password
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9. Help and Support
• Key information
• Interactive media
– Google Maps
– Google Search
• Extra Materials
– PDF Infoguides
– Information Section
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10. Public Relations
Posters/Flyers/Emails
• Explains registration process
• Posted next to Hornet
terminals & central
helpdesks
• Explains how to get help and
support
• Distributed to hall receptions
and central helpdesks
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11. Security
• 5 Security Steps
• Simple Message
– Get Secure
– Get Safe
• Keep Updated
• Keep Connected
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12. Safety
• Remember:
– Students Computer
– Students Responsibility
• Acceptable Usage
• File Sharing & P2P
• Video Streaming
• Social Community
Websites & Safety
• Raise Awareness
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13. How do we provide support?
• Multinational dedicated support team
• Create a enhanced, efficient and effective support structure.
• Hornet team of 70+ representatives (UG and PG students)
• We currently support 46 Halls of residence.
• User base of over 15000 users.
The support team are divided into the three campuses namely;
-City Campus 30 Reps 5032 Users
-Victoria campus 15 Reps 2717 Users
-Fallowfield 20 Reps 3227 Users
• Within two weeks of start of the Academic year we had
over 11 000 students registered and using Hornet.
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14. Hornet Partners
Information also on the CD…
• eHub online Store
• Games Servers
• Freewire TV & VoIP
• Apple HE Store
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15. FREEWIRE AT MANCHESTER
• Freewire TV and phone launched over the
Hornet network in September 2007
• Currently over 3,000 students using the
Freewire service at Manchester
• Students for some time have been asking if
they can “get Hornet in town?”
• Branded off-campus Freewire service as
HornetPLUS and market to students as the
university-endorsed triple-play service
• Market directly to students
• Partnered with Manchester Student Homes to
reach students but also to provide “landlord-
friendly” packaging and service for landlords
who wish provide triple-play to their tenants
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16. STUDENT vs. LANDLORD
Student: Landlord:
Single order Bulk orders
Pre-pay/PAYG Single bill
Credit/debit card Direct debit
Monthly or 9 month contract 12 month contract (or longer?)
Other landlord features:
• Account suspension (e.g. for refurbishment) without having
to pay activation/cancellation fees?
• Splitting actual phone line (landlord) and “over-the-top”
services (student)?
• Installation services? Cabling?
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17. MSH “CODE PLUS” STANDARD
Properties registered as adhering to
The Code of Standards can be
advertised as “Code Plus” if…
“A broadband line and wireless router
is provided in the property in order
that tenants may use and pay for this
service.”
• HornetPLUS now the recommended
solution.
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18. Questions
Lee Stott
Head of Information Systems
STARS IT Services
Lee.Stott@manchester.ac.uk
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