Jane-Emma Peerless, Director of People, Caxton - The case for failure: We live in a VUCA world, what worked yesterday doesn't necessarily work today - Hiring for success & skills is no longer enough, talent has to be adaptable & resilient to constant change and deal with failure - Failure is part of growth. How to identify candidates that will survive and thrive in this environment? - Tips and techniques we use at Caxton to recruit for the right mindset for dealing with failure

1. Jane-Emma Peerless
Director of People

7. Hiring for
Failure

8. Not hiring
to fail

9. Reframing
“failure”

10. “Success is stumbling from
failure to failure without loss
of enthusiasm”
Winston Churchill
“I have not failed, I’ve just found ten
thousand ways that won’t work”
Thomas Edison
“I have failed over and over again in
my life and that’s why I succeed”
Michael Jordan
“Success is a lousy teacher.
It seduces smart people into
thinking they can’t lose”
Bill Gates
“If something is important
enough to you should try, even if
the probable outcome is failure”
Elon Musk

12. Global usage
Card automatically selects
the currency of the country
you’re in
14 lockable exchange rates
plus sterling for anywhere
else in the world.
All on 1 currency card + app

13. The multi-currency account
CURRENCY CARD
Load 15 currencies
onto payment Mastercard
INTERNATIONAL PAYMENTS
Multi-currency payments
via single IBAN
FX HEDGING
Corporate FX
position management
CORPORATE EXPENSES
Multi-currency expense
card and account
BLOCKCHAIN
API-free connectivity to
core Caxton systems using DLT

14. Caxton Service focus:
• In house skilled specialist agents providing personal authentic
service to our customers when they need us.
• Excellent 9.2- 5 Star Trustpilot ratings with live reviews streamed
every hour.
• Net promotor score 55-58%

15. The future
of work
challenge

16. Automation and globalisation are
re-shaping the economy
Global skills shortage.
60% of businesses cannot find candidates
with the creative problem solving and
collaborative skills they need.
2.5m adults in the UK cannot read beyond the
attainment expected of a 7 year old

17. Changes in workforce expectations
Work/life balance
Strong engagement with culture and values
Fast growth opportunities
Above market remuneration

18. YOUR MESSAGE
Will go hereV = Volatile
U = Uncertain
C = Complex
A = Ambiguous

19. What the
Caxton hiring
team did
next…

20. Debunking
the myth of
“success”

21. Debunking
the myth of
“intelligence”

23. 1. 2-3 interviews
2. Psychometric testing – DISC and GIA
3. Physical test
4. Meet the Directors – induction

24. 1. Values
2. Employee Value Proposition
3. Interview questions and focus
4. Focus on “learn while you earn”

25. “ We can grow our brains capacity to
learn and to solve problems”
Prof. Carol Dweck
“People with grit believe that failure is
not a permanent condition”
Angela Lee-Duckworth

26. Recruiting
NOW for a
“growth mindset”

27. C
A
X
T
O
N

28. C
A
X
T
O
N
HARMING
MBITIOUS
E TRA MILE
RANSPARENT
THERS
IMBLE

30. 5 questions
1. What are you not good at… yet?
2. What would you have to change
about yourself to be successful?
3. What would it take for you to
become a really good saxophonist?
4. When have you failed at something
you wanted?
5. What did you do next?

31. What needs
to change?

32. Debunking the
myth of a fixed
“pool of talent”

34. “Lifelong learning is
becoming an economic
imperative”
the Economist

35. Shift
happens