This document summarizes a senior leadership workshop that covered several topics: - The team achieved many successes including developing their mission, values, and communication strategy as well as improvements in supply chain, change management, sales, distribution, marketing, and employee satisfaction. - The workshop aimed to recognize the team's efforts, share leadership ideas, and allow relaxation. It discussed the "human element of leadership" including emotional, social, and contextual intelligence. - Disturbing findings on leadership effectiveness and employee engagement were presented. Leaders need to consider changing behaviors to sustainably improve performance. - Attributes of winning teams like task cohesion, work ethic, humility, mental toughness, self-motivation,

1. March 22nd2011Pepper de CallierKristin ParpelSenior Leadership Workshop

2. What we have been told about this team is very inspiring:You have created together the mission, vision and the core values of Heineken

3. You’ve found a creative way to communicate what it means to be part of the Heineken family

4. There has been enormous progress in the supply chain with your very successful TPM program

5. There has also been fantastic progress in Change management

6. You once again received the best OPCO award in CEE for your strategic Sales program

7. Distribution already reached their 2015 vision goal by achieving 93 % customer satisfaction

8. Marketing won the Golden Award at the EFI awards for Zlaty Bazant

9. You have been recognized by Heineken worldwide for market achievements

10. You have fantastic financial results

11. And last but not least, 91 % of your employees are proud to work for Heineken Slovensko!So, why are we here today?To recognize your efforts and achievements as leaders

12. To share some ideas

13. To relax and have some funThe Human Element of LeadershipHuman Element of Leadership is the physics of LeadershipEmotional Intelligence + Social Intelligence + Contextual Intelligence Emotional intelligence – self mastery Social intelligence – human Wi-Fi Contextual intelligence – how, when and to what degree

14. Disturbing News:a)TQM, re-engineering, et al, diminishing ret. b) Gallup Study involving 2 million respondents c) The Conference Board Report d) Behavioraleconomistse) From where will performance improvement come?

15. The Questions before us today: a) Do we as leaders need to consider changing our behaviors? b) Is it possible to sustainably change behavior?c) How does a leader change behavior?

16. So, what’s the answer?What is the foundation for our understanding and growth as 21st century leaders?

17. The Human Element of Leadership - hard science or soft-skill mumbo jumbo?

18. Four Things Assholes Have in Common:Consistently leave others demeaned or de-energized, especially those who have less powerLess sensitive to the needs of othersMore focused on their own needsDisinhibition-becoming less inhibited about social normsProf. Robert SuttonThe No Asshole Rule

19. The human element of leadershipWhy should you be interested?

20. “Leaders got hired for their business experienceand intelligence, but got fired for their lapses in social and emotional intelligence.”Daniel GolemanStudy cited in May 2009 interview on BillMoyers Journal

21. Elements of Great ManagingI know what is expected of me at work.At work, I have the opportunity to do what I dobest.My supervisor, or someone at work, seems to care about me as a person.There is someone at work who encourages my development.This last year, I have had opportunities at work to learn and grow.

22. “You can evade reality, but you cannot evade the consequences of evading reality”Ayn Rand

23. Coffee break

24. Can I really change? M = I x VMotivation = Interest x value

25. Your legacy statement in one sentence

26. Lunch

27. What Makes a Winning Team?

28. TaskCohesion

29. AttributesofWinnersWorkEthicsHumilityMentalToughnessSelf-motivationSelflessness

30. QuestionsTask Cohesion: Are you adding to, or taking away from task cohesion on your team?

31. QuestionsWork Ethic: What are you doing now, today, to demonstrate personal responsibility and improve your skills?