This resume is for Praveen SN, who has a Bachelor's degree in Computer Science from BNMIT in Bangalore. He has work experience in IT operations at Hewlett Packard from 2015-2015 and worked at the Network Operations Centre at DimensionData from 2014-2015, where his responsibilities included troubleshooting connectivity issues, monitoring links, and coordinating with field teams for issue resolution. Praveen has technical skills including CCNA, Unix/Linux basics, and Oracle SQL. He enjoys traveling, trekking, and reading novels in his free time.

1. PRAVEEN SN
 : iampraveensn@gmail.com  : (+91) 8892300352
CAREER OBJECTIVE
Beinga committedteamplayerandgive mybestonseekingassignmentswiththe organizationof repute andto
enhance mycapabilitiesinprofessional fieldbylearningfromnew exposures.
EDUCATIONAL CREDENTIALS
 Bachelor of Engineering (Computer Science) from BNMIT (TUV Rheinland Certified Institute) , Bangalore
Affiliated to Visveswaraiah Technological University, Belgaum in August 2012 .
Work Experience :-
Hewlett Packard (HP) Electronics City , Bangalore From May 2015 to October 2015
IT Operations (Global Information Technology Infrastructure Operations )
100 % HP Global Employees IT Support
Issues related to VPN , for work from home option employees
Outlook issues
Microsoft Bit Locker Encryption issues
Network related issues
HP and non HP Web applications issues
Diagnosing Hardware issues
Registering Computer Account in HP Network
DimensionData, Manyata TechPark, Bangalore.
Work Experience:From21st
July 2014 to May 2015.
 Working @ NETWORK OPERATION CENTRE (NOC)
 Basic Troubleshooting for Connectivity Down issues .
 Monitoring of the Links.
 Router log-in if necessary.
 Coordinatingwiththe FieldteamandService providerforthe restorationof the issue @the earliest within 4
hours of SLA and provide details for clients.
 Network Bandwidth utilization , Latency Auditing.
 Analysing with the concern technical assistance to know the exact issue / root cause for the problems.
 Handling Escalation matrix as described to maintain SLA made with client
 End2End Coordinationfor24*7 supportforlink restoration , major clients were ICICI , MetLife , FEDEX, UIIC
and other 54 clients.
TOOLS USED:
 BMC REMEDY.
 EMC APG.
 XSHELL.
 VT pro.
TECHNICAL SKILLS :-
TRAINING
CCNA(Cisco Certified Network Associate)

2.  OSI layers
 IP Addressing
 Static and Dynamic routing
 Routing Protocols(RIP,OSPF,EIGRP)
 ACL(Access Control Lists)
 NAT(Network Address Translation)
 VLAN (Virtual Local Area Network)
Good at basics of Unix / Linux Operating systems
 Unix Kernel , Shell and User interface.
 File system of Unix.
 Basic commands of Unix
Basics of Oracle SQL RDBMS
 5 Different languages of SQL
 5 Constraints of SQL
 Functions
 Built-in operators
Co- curricular activities and Personal Strength
 Volunteered at the VERVE (BNMIT Annual Inter-College Fest) and attended TSDP (Total Student
Interpersonal Skills Development ) in BNMIT , Bangalore.
 Capability of managing multiple tasks and flexible to work .
 I create a friendlyenvironmentwithinpeoplearoundme andkeepmycolleagueshappyfor a positive result
 I will get adjusted easily with all ages of people.
 Allways Expanding my learning base .
 Striving to shape myself for higher responsibilities ahead.
PERSONAL INFORMATION
Father : Dr.K.Shivakumar
Addl Director , AH&VS Department,Governmentof Karnataka.
Mother : Nirmala:Home Maker
Siblings : 1 ElderBrother PRAMOD SN
AssistantProfessorinanEngineeringcollege ,Bangalore
Marital Status : Single
Hobbies : Travelling,Trekking readingnovels.
Address : Vijayanagar,Bangalore 560040.
DECLARATION:
I herebydeclare thatall the informationstatedin thisRESUME istrue to the bestof my knowledgeandbelief till
date.I alsounderstandthatany discrepancyfound,inanyof the above statementwillrenderme liable for
cancellationof appointmentatanystage
ThankingYou, Your’s Faithfully
PRAVEEN SN