This document is a resume for Praveen SN. It summarizes his educational background including a Bachelor's degree in Computer Science, work experience in IT operations at Hewlett Packard and DimensionData, technical skills including CCNA certification, Oracle SQL, and Linux/Unix basics. It also lists his personal details and declares that all information provided is accurate.

1. PRAVEEN SN
 : iampraveensn@gmail.com  : (+91) 8892300352
CAREER OBJECTIVE
Beinga committedteamplayerandgive mybestonseekingassignmentswiththe organizationof repute andto
enhance mycapabilitiesinprofessional fieldbylearningfromnew exposures.
EDUCATIONAL CREDENTIALS
 Bachelor of Engineering (Computer Science) from BNMIT (TUV Rheinland Certified Institute) , Bangalore
Affiliated to Visveswaraiah Technological University, Belgaum in August 2012 .
Work Experience :-
Hewlett Packard (HP) Electronics City , Bangalore From May 2015 to October 2015
IT Operations (Global Information Technology Infrastructure Operations )
100 % HP Global Employees IT Support
 Issues related to VPN , for work from home option employees
 Outlook issues
 Microsoft Bit Locker Encryption issues
 Network related issues
 HP and non HP Web applications issues
 Diagnosing Hardware issues
 Registering Computer Account in HP Network
DimensionData, Manyata TechPark, Bangalore.
Work Experience:From21st
July 2014 to May 2015.
 Working @ NETWORK OPERATION CENTRE (NOC)
 Basic Troubleshooting for Connectivity Down issues .
 Monitoring of the Links.
 Router log-in if necessary.
 Coordinatingwiththe FieldteamandService providerforthe restorationof the issue @the earliest within 4
hours of SLA and provide details for clients.
 Network Bandwidth utilization , Latency Auditing.
 Analysing with the concern technical assistance to know the exact issue / root cause for the problems.
 Handling Escalation matrix as described to maintain SLA made with client
 End2End Coordinationfor24*7 supportforlink restoration , major clients were ICICI , MetLife , FEDEX, UIIC
and other 54 clients.
TOOLS USED:
 BMC REMEDY.
 EMC APG.
 XSHELL.
 VT pro.
TECHNICAL SKILLS :-
TRAINING
CCNA(Cisco Certified Network Associate)

2.  OSI layers
 IP Addressing
 Static and Dynamic routing
 Routing Protocols(RIP,OSPF,EIGRP)
 ACL(Access Control Lists)
 NAT(Network Address Translation)
 VLAN (Virtual Local Area Network)
Good at basics of Unix / Linux Operating systems
 Unix Kernel , Shell and User interface.
 File system of Unix.
 Basic commands of Unix
Basics of Oracle SQL RDBMS
 5 Different languages of SQL
 5 Constraints of SQL
 Functions
 Built-in operators
Co- curricular activities and Personal Strength
 Volunteered at the VERVE (BNMIT Annual Inter-College Fest) and attended TSDP (Total Student
Interpersonal Skills Development ) in BNMIT , Bangalore.
 Capability of managing multiple tasks and flexible to work .
 I create a friendlyenvironmentwithinpeoplearoundme andkeepmycolleagueshappyfor a positive result
 I will get adjusted easily with all ages of people.
 Allways Expanding my learning base .
 Striving to shape myself for higher responsibilities ahead.
PERSONAL INFORMATION
Father : Dr.K.Shivakumar
Addl Director , AH&VS Department,Governmentof Karnataka.
Mother : Nirmala:Home Maker
Siblings : 1 ElderBrother PRAMOD SN
AssistantProfessorinanEngineeringcollege ,Bangalore
Marital Status : Single
Hobbies : Travelling,Trekking readingnovels.
Address : Vijayanagar,Bangalore 560040.
DECLARATION:
I herebydeclare thatall the informationstatedin thisRESUME istrue to the bestof my knowledgeandbelief till
date.I alsounderstandthatany discrepancyfound,inanyof the above statementwillrenderme liable for
cancellationof appointmentatanystage
ThankingYou, Your’s Faithfully
PRAVEEN SN