SlideShare a Scribd company logo
1
2
H
L
H L
value from
resolving conflict
comfort
w/ conflict
FOR YOUR
TEAMS
3
Tricia Broderick
@t_broderick
tricia.broderick@santeon.com
www.leadtotheedge.com
 Motivated by helping people
 Focused on software development for
16 years
 Striving to be a chameleon between
many roles
 Looking for the next moment to laugh
5
H
L
H L
Getting others to
take ownership
of their conflict
7
H
L
H L
1.What they did?
2.How did it impact you?
3.Why you think they did that?
(3-5 options)
Prime Directive
“Regardless of what we discover, we understand and
truly believe that everyone did the best job they could,
given what they knew at the time, their skills and abilities,
the resources available, and the situation at hand.”
~Norm Kerth
4. Why else might they have
done that?
(1-3 options)
THINK POSITIVE!
5. Which one is likely
their intention?
Not your perception!
Double Loop Learning
Source: Adapted from Derek Wade based on work from Chris Argyris
and Crucial Conversations by Kerry Patterson et al.
Double Loop Learning
Source: Adapted from Derek Wade based on work from Chris Argyris
and Crucial Conversations by Kerry Patterson et al.
16
Allowed time
for cooling off
and reflection
17
Engaged
curiosity and
problem solving
tendencies
18
Maintained
ownership
19
Acknowledged
PERCEPTIONS
might not match
INTENTIONS
20
Primed for
healthy
conflict
DOES NOT
RESOLVE THE ACTUAL
CONFLICT AT THIS
POINT!!!!
Additional Resources:
• Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
• Nonviolent Communication: A Language of Life
by Marshall B. Rosenberg
• Conflict Resolution by Daniel Dana
• Getting to YES, Negotiating Agreement Without Giving In
by R. Fisher, W. Ury, B. Patton
• Difficult Conversations by D. Stone, B. Patton, S. Heen
22
23
24
Tricia Broderick
@t_broderick
tricia.broderick@santeon.com
www.leadtotheedge.com
www.santeon.com
 Agile Mindset & Fundamentals
 Agile Project Management
 Creating & Leading High Performing Teams
 PMI-ACP Prep
 Training from the BACK of the Room
 Agile 2014 Conference

More Related Content

Similar to Helping others own conflict

International Skills-based Volunteering Best Practices
International Skills-based Volunteering Best PracticesInternational Skills-based Volunteering Best Practices
International Skills-based Volunteering Best Practices
Mark Horoszowski
 
Social Engineering: The Art and Science of Engaging Passive Candidates - Glen...
Social Engineering: The Art and Science of Engaging Passive Candidates - Glen...Social Engineering: The Art and Science of Engaging Passive Candidates - Glen...
Social Engineering: The Art and Science of Engaging Passive Candidates - Glen...
Jeremy Ott
 
Leading Difference Differently Webinar
Leading Difference Differently WebinarLeading Difference Differently Webinar
Leading Difference Differently Webinar
TomorrowTodayGlobal
 
Dialogue for Organizational Performance
Dialogue for Organizational PerformanceDialogue for Organizational Performance
Dialogue for Organizational Performance
Conroy Fourie
 
Midwest km pugh conversational ai and ai for conversation 190809
Midwest km pugh conversational ai and ai for conversation 190809Midwest km pugh conversational ai and ai for conversation 190809
Midwest km pugh conversational ai and ai for conversation 190809
Katrina (Kate) Pugh
 
Difficult Conversations Planning Template
Difficult Conversations Planning TemplateDifficult Conversations Planning Template
Difficult Conversations Planning Template
Nicole Williams
 
Cognitive diversity
Cognitive diversityCognitive diversity
Cognitive diversity
Joe Gerstandt
 
CONFLICT
CONFLICT                                                          CONFLICT
Why is My Team Failing? (By Christine Loch)
Why is My Team Failing? (By Christine Loch)Why is My Team Failing? (By Christine Loch)
Why is My Team Failing? (By Christine Loch)
STC-Philadelphia Metro Chapter
 
How to get your organization started in social media
How to get your organization started in social mediaHow to get your organization started in social media
How to get your organization started in social media
dibegin
 
Interpersonal Dynamics at work
Interpersonal Dynamics at workInterpersonal Dynamics at work
Interpersonal Dynamics at work
HackerEarth
 
Knowledge sharing and creative environment
Knowledge sharing and creative environmentKnowledge sharing and creative environment
Knowledge sharing and creative environment
kokorzyc
 
Beyond COVID19: Throw Out your Sales Plan and Rebuild it With a Human One
Beyond COVID19: Throw Out your Sales Plan and Rebuild it With a Human OneBeyond COVID19: Throw Out your Sales Plan and Rebuild it With a Human One
Beyond COVID19: Throw Out your Sales Plan and Rebuild it With a Human One
Chris Snook
 
Becoming A Trusted Advisor - Lynne Viscio - FCN October 20 2011
Becoming A Trusted Advisor - Lynne Viscio - FCN October 20 2011Becoming A Trusted Advisor - Lynne Viscio - FCN October 20 2011
Becoming A Trusted Advisor - Lynne Viscio - FCN October 20 2011
Federal Communicators Network
 
Generations Powerpoint
Generations Powerpoint   Generations Powerpoint
Generations Powerpoint
Ben Schaal
 
Neg skillswithtemplate
Neg skillswithtemplateNeg skillswithtemplate
Neg skillswithtemplate
Workplace Dynamics
 
Negotiating and conflict management
Negotiating and conflict managementNegotiating and conflict management
Negotiating and conflict management
Virginia Commonwealth University School of Pharmacy
 
Negotiation Harvard Style
Negotiation Harvard StyleNegotiation Harvard Style
Argue Successfully & Achieve Something
Argue Successfully & Achieve SomethingArgue Successfully & Achieve Something
Argue Successfully & Achieve Something
Ron McFarland
 
Social Engineering: The Human Element of Sourcing and Recruiting | Glen Cathey
Social Engineering: The Human Element of Sourcing and Recruiting | Glen CatheySocial Engineering: The Human Element of Sourcing and Recruiting | Glen Cathey
Social Engineering: The Human Element of Sourcing and Recruiting | Glen Cathey
nwrecruit
 

Similar to Helping others own conflict (20)

International Skills-based Volunteering Best Practices
International Skills-based Volunteering Best PracticesInternational Skills-based Volunteering Best Practices
International Skills-based Volunteering Best Practices
 
Social Engineering: The Art and Science of Engaging Passive Candidates - Glen...
Social Engineering: The Art and Science of Engaging Passive Candidates - Glen...Social Engineering: The Art and Science of Engaging Passive Candidates - Glen...
Social Engineering: The Art and Science of Engaging Passive Candidates - Glen...
 
Leading Difference Differently Webinar
Leading Difference Differently WebinarLeading Difference Differently Webinar
Leading Difference Differently Webinar
 
Dialogue for Organizational Performance
Dialogue for Organizational PerformanceDialogue for Organizational Performance
Dialogue for Organizational Performance
 
Midwest km pugh conversational ai and ai for conversation 190809
Midwest km pugh conversational ai and ai for conversation 190809Midwest km pugh conversational ai and ai for conversation 190809
Midwest km pugh conversational ai and ai for conversation 190809
 
Difficult Conversations Planning Template
Difficult Conversations Planning TemplateDifficult Conversations Planning Template
Difficult Conversations Planning Template
 
Cognitive diversity
Cognitive diversityCognitive diversity
Cognitive diversity
 
CONFLICT
CONFLICT                                                          CONFLICT
CONFLICT
 
Why is My Team Failing? (By Christine Loch)
Why is My Team Failing? (By Christine Loch)Why is My Team Failing? (By Christine Loch)
Why is My Team Failing? (By Christine Loch)
 
How to get your organization started in social media
How to get your organization started in social mediaHow to get your organization started in social media
How to get your organization started in social media
 
Interpersonal Dynamics at work
Interpersonal Dynamics at workInterpersonal Dynamics at work
Interpersonal Dynamics at work
 
Knowledge sharing and creative environment
Knowledge sharing and creative environmentKnowledge sharing and creative environment
Knowledge sharing and creative environment
 
Beyond COVID19: Throw Out your Sales Plan and Rebuild it With a Human One
Beyond COVID19: Throw Out your Sales Plan and Rebuild it With a Human OneBeyond COVID19: Throw Out your Sales Plan and Rebuild it With a Human One
Beyond COVID19: Throw Out your Sales Plan and Rebuild it With a Human One
 
Becoming A Trusted Advisor - Lynne Viscio - FCN October 20 2011
Becoming A Trusted Advisor - Lynne Viscio - FCN October 20 2011Becoming A Trusted Advisor - Lynne Viscio - FCN October 20 2011
Becoming A Trusted Advisor - Lynne Viscio - FCN October 20 2011
 
Generations Powerpoint
Generations Powerpoint   Generations Powerpoint
Generations Powerpoint
 
Neg skillswithtemplate
Neg skillswithtemplateNeg skillswithtemplate
Neg skillswithtemplate
 
Negotiating and conflict management
Negotiating and conflict managementNegotiating and conflict management
Negotiating and conflict management
 
Negotiation Harvard Style
Negotiation Harvard StyleNegotiation Harvard Style
Negotiation Harvard Style
 
Argue Successfully & Achieve Something
Argue Successfully & Achieve SomethingArgue Successfully & Achieve Something
Argue Successfully & Achieve Something
 
Social Engineering: The Human Element of Sourcing and Recruiting | Glen Cathey
Social Engineering: The Human Element of Sourcing and Recruiting | Glen CatheySocial Engineering: The Human Element of Sourcing and Recruiting | Glen Cathey
Social Engineering: The Human Element of Sourcing and Recruiting | Glen Cathey
 

Recently uploaded

原版制作(澳洲WSU毕业证书)西悉尼大学毕业证文凭证书一模一样
原版制作(澳洲WSU毕业证书)西悉尼大学毕业证文凭证书一模一样原版制作(澳洲WSU毕业证书)西悉尼大学毕业证文凭证书一模一样
原版制作(澳洲WSU毕业证书)西悉尼大学毕业证文凭证书一模一样
tdt5v4b
 
W.H.Bender Quote 66 - ServPoints Sequence of Service™ should be Identified fo...
W.H.Bender Quote 66 - ServPoints Sequence of Service™ should be Identified fo...W.H.Bender Quote 66 - ServPoints Sequence of Service™ should be Identified fo...
W.H.Bender Quote 66 - ServPoints Sequence of Service™ should be Identified fo...
William (Bill) H. Bender, FCSI
 
Employment Practices Regulation and Multinational Corporations
Employment PracticesRegulation and Multinational CorporationsEmployment PracticesRegulation and Multinational Corporations
Employment Practices Regulation and Multinational Corporations
RoopaTemkar
 
Credit-Management seminar for cooperative power point presentation
Credit-Management seminar for cooperative power point presentationCredit-Management seminar for cooperative power point presentation
Credit-Management seminar for cooperative power point presentation
bernanbumatay1
 
在线办理(Murdoch毕业证书)莫道克大学毕业证电子版成绩单一模一样
在线办理(Murdoch毕业证书)莫道克大学毕业证电子版成绩单一模一样在线办理(Murdoch毕业证书)莫道克大学毕业证电子版成绩单一模一样
在线办理(Murdoch毕业证书)莫道克大学毕业证电子版成绩单一模一样
tdt5v4b
 
Public Speaking Tips to Help You Be A Strong Leader.pdf
Public Speaking Tips to Help You Be A Strong Leader.pdfPublic Speaking Tips to Help You Be A Strong Leader.pdf
Public Speaking Tips to Help You Be A Strong Leader.pdf
Pinta Partners
 
Conflict resololution,role of hr in resolution
Conflict resololution,role of hr in resolutionConflict resololution,role of hr in resolution
Conflict resololution,role of hr in resolution
Dr. Christine Ngari ,Ph.D (HRM)
 
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Dr. Nazrul Islam
 
在线办理(UVic毕业证书)维多利亚大学毕业证录取通知书一模一样
在线办理(UVic毕业证书)维多利亚大学毕业证录取通知书一模一样在线办理(UVic毕业证书)维多利亚大学毕业证录取通知书一模一样
在线办理(UVic毕业证书)维多利亚大学毕业证录取通知书一模一样
tdt5v4b
 
Sethurathnam Ravi: A Legacy in Finance and Leadership
Sethurathnam Ravi: A Legacy in Finance and LeadershipSethurathnam Ravi: A Legacy in Finance and Leadership
Sethurathnam Ravi: A Legacy in Finance and Leadership
Anjana Josie
 
20240608 QFM019 Engineering Leadership Reading List May 2024
20240608 QFM019 Engineering Leadership Reading List May 202420240608 QFM019 Engineering Leadership Reading List May 2024
20240608 QFM019 Engineering Leadership Reading List May 2024
Matthew Sinclair
 
The Management Guide: From Projects to Portfolio
The Management Guide: From Projects to PortfolioThe Management Guide: From Projects to Portfolio
The Management Guide: From Projects to Portfolio
Ahmed AbdelMoneim
 
Strategic Org Design with Org Topologies™
Strategic Org Design with Org Topologies™Strategic Org Design with Org Topologies™
Strategic Org Design with Org Topologies™
Alexey Krivitsky
 
Enriching engagement with ethical review processes
Enriching engagement with ethical review processesEnriching engagement with ethical review processes
Enriching engagement with ethical review processes
strikingabalance
 
All the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/BozenAll the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/Bozen
Alberto Brandolini
 
Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024
stuwilson.co.uk
 
12 steps to transform your organization into the agile org you deserve
12 steps to transform your organization into the agile org you deserve12 steps to transform your organization into the agile org you deserve
12 steps to transform your organization into the agile org you deserve
Pierre E. NEIS
 
一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理
8p28uk6g
 
Addiction to Winning Across Diverse Populations.pdf
Addiction to Winning Across Diverse Populations.pdfAddiction to Winning Across Diverse Populations.pdf
Addiction to Winning Across Diverse Populations.pdf
Bill641377
 
原版制作(CDU毕业证书)查尔斯达尔文大学毕业证PDF成绩单一模一样
原版制作(CDU毕业证书)查尔斯达尔文大学毕业证PDF成绩单一模一样原版制作(CDU毕业证书)查尔斯达尔文大学毕业证PDF成绩单一模一样
原版制作(CDU毕业证书)查尔斯达尔文大学毕业证PDF成绩单一模一样
tdt5v4b
 

Recently uploaded (20)

原版制作(澳洲WSU毕业证书)西悉尼大学毕业证文凭证书一模一样
原版制作(澳洲WSU毕业证书)西悉尼大学毕业证文凭证书一模一样原版制作(澳洲WSU毕业证书)西悉尼大学毕业证文凭证书一模一样
原版制作(澳洲WSU毕业证书)西悉尼大学毕业证文凭证书一模一样
 
W.H.Bender Quote 66 - ServPoints Sequence of Service™ should be Identified fo...
W.H.Bender Quote 66 - ServPoints Sequence of Service™ should be Identified fo...W.H.Bender Quote 66 - ServPoints Sequence of Service™ should be Identified fo...
W.H.Bender Quote 66 - ServPoints Sequence of Service™ should be Identified fo...
 
Employment Practices Regulation and Multinational Corporations
Employment PracticesRegulation and Multinational CorporationsEmployment PracticesRegulation and Multinational Corporations
Employment Practices Regulation and Multinational Corporations
 
Credit-Management seminar for cooperative power point presentation
Credit-Management seminar for cooperative power point presentationCredit-Management seminar for cooperative power point presentation
Credit-Management seminar for cooperative power point presentation
 
在线办理(Murdoch毕业证书)莫道克大学毕业证电子版成绩单一模一样
在线办理(Murdoch毕业证书)莫道克大学毕业证电子版成绩单一模一样在线办理(Murdoch毕业证书)莫道克大学毕业证电子版成绩单一模一样
在线办理(Murdoch毕业证书)莫道克大学毕业证电子版成绩单一模一样
 
Public Speaking Tips to Help You Be A Strong Leader.pdf
Public Speaking Tips to Help You Be A Strong Leader.pdfPublic Speaking Tips to Help You Be A Strong Leader.pdf
Public Speaking Tips to Help You Be A Strong Leader.pdf
 
Conflict resololution,role of hr in resolution
Conflict resololution,role of hr in resolutionConflict resololution,role of hr in resolution
Conflict resololution,role of hr in resolution
 
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
 
在线办理(UVic毕业证书)维多利亚大学毕业证录取通知书一模一样
在线办理(UVic毕业证书)维多利亚大学毕业证录取通知书一模一样在线办理(UVic毕业证书)维多利亚大学毕业证录取通知书一模一样
在线办理(UVic毕业证书)维多利亚大学毕业证录取通知书一模一样
 
Sethurathnam Ravi: A Legacy in Finance and Leadership
Sethurathnam Ravi: A Legacy in Finance and LeadershipSethurathnam Ravi: A Legacy in Finance and Leadership
Sethurathnam Ravi: A Legacy in Finance and Leadership
 
20240608 QFM019 Engineering Leadership Reading List May 2024
20240608 QFM019 Engineering Leadership Reading List May 202420240608 QFM019 Engineering Leadership Reading List May 2024
20240608 QFM019 Engineering Leadership Reading List May 2024
 
The Management Guide: From Projects to Portfolio
The Management Guide: From Projects to PortfolioThe Management Guide: From Projects to Portfolio
The Management Guide: From Projects to Portfolio
 
Strategic Org Design with Org Topologies™
Strategic Org Design with Org Topologies™Strategic Org Design with Org Topologies™
Strategic Org Design with Org Topologies™
 
Enriching engagement with ethical review processes
Enriching engagement with ethical review processesEnriching engagement with ethical review processes
Enriching engagement with ethical review processes
 
All the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/BozenAll the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/Bozen
 
Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024
 
12 steps to transform your organization into the agile org you deserve
12 steps to transform your organization into the agile org you deserve12 steps to transform your organization into the agile org you deserve
12 steps to transform your organization into the agile org you deserve
 
一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理
 
Addiction to Winning Across Diverse Populations.pdf
Addiction to Winning Across Diverse Populations.pdfAddiction to Winning Across Diverse Populations.pdf
Addiction to Winning Across Diverse Populations.pdf
 
原版制作(CDU毕业证书)查尔斯达尔文大学毕业证PDF成绩单一模一样
原版制作(CDU毕业证书)查尔斯达尔文大学毕业证PDF成绩单一模一样原版制作(CDU毕业证书)查尔斯达尔文大学毕业证PDF成绩单一模一样
原版制作(CDU毕业证书)查尔斯达尔文大学毕业证PDF成绩单一模一样
 

Helping others own conflict