Helen Liossis, Head of Corporate Strategy and Business Planning at Sydney Water, discussed the organization's research and innovation efforts. Sydney Water invests in research and innovation to solve complex problems, minimize risks, ensure preparedness, protect infrastructure, develop better operations, provide better customer outcomes, and support strategic planning. Collaboration is key, including with industry, government, universities, and business partners. Case studies highlighted included developing a customer experience lab, future robotics for pipes, photonic sensors for sewers, an innovation collaboration program, quantifying climate change risk, cooling Western Sydney, and energy storage. Key lessons learned were also discussed.

1. Research & Innovation
at Sydney Water
Creating value for our business and our customers
Helen Liossis, Head of Corporate Strategy and Business Planning
World Innovation Forum, Sydney, 9 May, 2018

2. @MarsOneProject
http://www.adrianamarais.org/

4. Why invest in Research & Innovation?
To solve complex problems
To minimise risks
To ensure the organisation is well prepared and
positioned
To protect our infrastructure base and enhance our
operations
To develop new and better ways of doing things
To get better outcomes for customers, stakeholders and
employees
To provide a solid evidence base for our strategy

5. Collaboration is key
.
Industry and
Government
Australian Water Utilities
BOO PartnersUniversities

6. Case study:
CX LABHCD Methodology

7. Case study:
Developing a future
robotics capability
for our pipes

8. Case study:
Photonic sensors to
monitor
our sewers

9. Case study:
Innovation
Collaboration : The
TAG program

10. Case study:
Quantifying climate
change risk

11. Case study:
Cooling Western
Sydney

12. Case study:
Energy storage to
increase
Plant resilience

13. Key lessons learned