HDI Corporate and HDI Capital Area Updates and Agile IT Presentation

1. 7/19/16
©2013 HDI. All rights reserved.
Welcome!
Updates from HDI Corporate and
HDI Capital Area Local Chapter
April 17, 2015

2. What’s Hot at HDI
§ New CerDficaDon Course Focuses on Exceeding Customer
ExpectaDons
§ The new HDI Technical Support Professional training course is
a must for all professionals who serve as an escalaDon point—
those in both level 2 and level 3 support.
§ Learn more and register for the discounted beta class on May
28-29 in San Diego! ThinkHDI.com/TechSupportProfessional
§ FUSION 15: Register Early For BIG Savings!
§ From November 1-4, 2015, 1,600 of the most innovaDve
minds in ITSM will gather at FUSION 15 in New Orleans. They’ll
gather the ideas, resources, and contacts to experience
unprecedented career growth. Join us and to roar into the
modern age of service management!

3. ©2015 HDI. All rights reserved.
March Webinar: Framework Fusion: ITSM, DevOps, and You
New Content to Share!
The March/April must-read issue of SupportWorld will soon be available in
the HDI Reading Room app and online! The theme for this issue is the role of
support.
New Blog: "50 Minutes of Ouch"
New Blog: "Employee RecogniDon Doesn’t Have to Break the Bank"
ArDcle:
“Foresight Is 2020: Industry PredicDons from the HDI Strategic Advisory Board” –
A-end a panel discussion at HDI 2015 on this topic (session 608)!
M
Content is currently/usually available to members only
(Resources and above)
Infographic: “Every Business Is a Mobile Business”
M

4. Not a Member? Join Today!
Become a Professional member for just $495!
Get more benefits to ensure your professional growth today.
Enjoy benefits like:
• Afend local chapter and vChapter meeDngs
• Access to HDI PracDces and Salary Reports
• Discounts on HDI Conferences, Events and Training
• Apply for HDI awards
• And much more!
Learn more at www.ThinkHDI.com/Join
or by calling 800.248.5667

5. HDI Capital Area: 2015 Changes
Reduced our 2015 events to eight:
• February, April, June, July, August, September, October, and December
Moved all of the events to Fridays
• based on your survey responses, most of them from noon to 2 pm
Why?
• to respond to your suggesDons
• hoping to increase your availability on Fridays
• to lessen the impact on the officers every month
We plan to do our very best to provide eight high quality events per year.
As we work through these changes, we welcome your opinions and feedback.

6. HDI Capital Area: Upcoming
2015 Officer Elec]ons:
Look for message with ballot and voDng
informaDon
June 19, 2015:
Annual HDI Capital Area Cruise on the Potomac
and Teambuilding Event; 11-2pm

7. Thank You HDI CA 2015 Sponsors!!

8. Today’s Speaker
Agile ITIL: Puang it all together!
Andy Rivers
Beyond20

9. Agile ITIL®: !
Putting it all Together!
Andy Rivers, CSM, ITIL Expert!
ITIL$®$is$a$Registered$Community$Trade$Mark$of$the$Office$of$Government$Commerce$
and$is$Registered$in$the$U.S.$Patent$and$Trademark$Office.$
$
$Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

10. Agenda'
• Introduction!
• ITIL® / ITSM Overview!
• Scrum Basics!
• Sample Project!
• Scrum and Waterfall!
• Common Challenges!
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

11. Introduc.on'
• Andy Rivers!
• Senior Advisor, Beyond20!
• Former Associate CIO for Statewide
Service at the University of Tennessee!
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

12. Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
BEYOND20!
• ITSM and Agile Project Management
• Consulting | Assessments | Training
• Implementation Services

13. Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
ITIL®'and'ITSM'

15. ITIL®'and'ITSM'
vs..$
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

16. The'ITIL®'Service'Lifecycle'
• Service Strategy!
• Service Design!
• Service Transition!
• Service Operation!
• Continual Service
Improvement!
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

17. Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Scrum'Basics'

18. Scrum'Basics ''
1K4$
Weeks$
24$
Hours$
Sprint$Backlog$
Product$
Backlog$
PotenOally$Shippable$
Product$Increment$
Daily$Scrum$
MeeOng$
Backlog$
Items$
The Sprint is a timeboxed
iteration from one week to
no more than 30 days.!
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

19. Scrum'Role'Please!'
The$
Team$
Scrum$
Master$
Product$
Owner$
Stakeholders$
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

20. Scrum'Benefits'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
APP$v1$
APP$v2$
APP$v3$
APP$v…$
2wk$
2wk$
2wk$
1'Mo' 2'Mo' 3'Mo' 4'Mo' 5'Mo' 6'Mo'
Create$APP$
IteraOve$
Progress$
Over$Time$
BigKBang$
Deliverable$

21. Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Sample'Project'I'Menu'

22. Sample'Project'I'Menu'
Create a Menu for “The Great American Picnic
Restaurant” !
!
30 Second Timebox !
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

23. Applying'Scrum ''
30$Sec$
5$Sec$
Menu$v1$
Menu$Tasks$
Menu$
Backlog$
Scrum$
MeeOng$
Backlog$
Items$
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

24. Sample'Project'I'Menu'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Hamburgers**
Hamburger*Buns*
Napkins*
BBQ*Sandwich*
Baked*Beans*
Potato*Salad*
Grill**
Fries*
Fried*Pickles*
Deep*Fryer*
Chips*&*Salsa*
Mayonnaise*
Grilled*Chicken*Sandwich*
Hot*Wings*
Ketchup**
Onion*Rings*
Hot*Dogs*
Hot*Dog*Buns*
Lettuce*
Mustard*
Potato*Skins*
Menu%Version%1%

25. Sample'Project'I'Menu'
Reviewed with product owner and they feel
there are items on there that customers can/
will not actually order. !
!
Sprint Plan: New version of Menu with only
items that customers will order.!
!
30 Second Timebox !
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

26. Sample'Project'I'Menu'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Hamburgers**
Hamburger*Buns*
Napkins*
BBQ*Sandwich*
Baked*Beans*
Potato*Salad*
Grill**
Fries*
Fried*Pickles*
Deep*Fryer*
Chips*&*Salsa*
Mayonnaise*
Grilled*Chicken*Sandwich*
Hot*Wings*
Ketchup**
Onion*Rings*
Hot*Dogs*
Hot*Dog*Buns*
Lettuce*
Mustard*
Potato*Skins*
Menu%Version%1%

27. Sample'Project'I'Menu'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Hamburgers**
Hamburger*Buns*
Napkins*
BBQ*Sandwich*
Baked*Beans*
Potato*Salad*
Grill**
Fries*
Fried*Pickles*
Deep*Fryer*
Chips*&*Salsa*
Mayonnaise*
Grilled*Chicken*Sandwich*
Hot*Wings*
Ketchup**
Onion*Rings*
Hot*Dogs*
Hot*Dog*Buns*
Lettuce*
Mustard*
Potato*Skins*
Menu%Version%2%

28. Sample'Project'I'Menu'
Reviewed with product owner and they want
items grouped together like a traditional menu.!
!
Sprint Plan: Reorganize items to match a more
traditional restaurant menu. !
!
30 Second Timebox !
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

29. Sample'Project'I'Menu'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Appe.zers' Entrees' Sides'
Menu%Version%3%

30. Sample'Project'I'Menu'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Appe.zers' Entrees' Sides'
Fried*Pickles*
Potato*Skins*
Hot*Wings*
Chips*&*Salsa*
Hamburgers*
Hot*Dogs*
Grilled*Chicken*Sandwich*
BBQ*Sandwich*
Fries*
Onion*Rings*
Baked*Beans*
Potato*Salad*
Menu%Version%3%

31. Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
SCRUM'and'Waterfall'

32. SCRUM'and'Waterfall'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
APP$v1$
APP$v2$
APP$v3$
APP$v…$
2wk$
2wk$
2wk$
IteraOve$
Progress$
Over$Time$

33. SCRUM'and'Waterfall'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Menu$v1$
Menu$v2$
Menu$v3$
Menu$v…$
2wk$
2wk$
2wk$
1'wk' 2'wk' 3'wk' 4'wk' 5'wk' 6'wk'
Create$Menu$
Print$
Distribute$
Restaurant$
Opens$in$6$
Weeks$

34. SCRUM'and'Waterfall'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Menu$v1$
Menu$v2$
Menu$v3$
Menu$v…$
1wk$
1wk$
1wk$
1'wk' 2'wk' 3'wk' 4'wk' 5'wk' 6'wk'
Menu$v1$
Menu$v2$
Menu$v3$
Menu$v4$
Print$
Distribute$
Restaurant$
Opens$in$6$
Weeks$

35. PuQng'it'all'Together'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

36. All'Together'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
CMDB$v1$
CMDB$v2$
CMDB$v3$
CMDB$v…$
2wk$
2wk$
2wk$
1$
2$
3$
4$
5$
6$
CSI$ 1$
2$
3$
4$
5$
6$
CSI$ 1$
2$
3$
4$
5$
6$
CSI$
1I2'wk' 3I4'wk' 5I6'wk' 7I8'wk'
CMDB$v1$
CMDB$v2$
CMDB$v3$
ITSM$Test$
Project:'
2$Months$
to$Create$
a$CMDB$
MS:$Load$into$
ITSM$Tool$
Integrate$
with$Change$
Management$

37. Common'Challenges'
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38. Common'Challenges'
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39. How'you'think'your'Scrum'looks?'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

40. How'your'Scrum'actually'looks?'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

41. Did'we'hit'the'mark?''
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

42. Common'Challenges'
• Initiative Fatigue!
• Limit initiatives and see them through to
completion!
!
• Scrum Reality!
• Plan on 4 times around the track for before
adding the hurdles !
• Making Progress……?!
• Done =!
• Waterfall View!
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

43. Review'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
• ITIL® / ITSM Overview!
• Scrum Basics!
• Sample Project!
• Scrum and Waterfall!
• Common Challenges!

44. Upcoming'Events'
!
ITSM Best Practices Webinar!
Thursday, April 30th at 12PM EST!
!
Educause Top 10: Issue 2!
Thursday, May 14th at 12PM EST !
!
Breakfast Meeting !
Thursday, June 18th at 7AM EST !
!
!
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

45. Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
QuesOons?$
andy.rivers@beyond20.com | (866) 856-3117
@beyond20$
/beyond20llc$ /company/beyond20$
/gobeyond20$
www.beyond20.com$