Having Competence at Interview

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Business Savvy, Training Know How
Having Competence at Interview
By: Joanne Vose
On: 23rd June 2015 @ 13:00
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Having Competence at
Interview
23 June 2015
Joanne Vose
© The Business Springboard Limited 2014

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About Your Presenter
Joanne holds an MA in Human Resource Management, is a fully qualified
Member of the Chartered Institute of Personnel & Development and is a
qualified NLP Practitioner. With considerable experience in people
management and training interventions, Joanne’s consultancy and training
is valued by her clients for her practical and business orientated approach,
providing a complete people management solution to support
organisational goals.
Joanne delivers a number of modules for The Business Springboard,
including The 4D Manager and the Leadership & Management
Development Programme, both of which are recognised for progression to
further education.

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Disclaimer & Copyright
These materials are designed solely for the use of participants
on our courses. These materials shall not be copied or
reproduced in any format whatsoever without the prior
consent of The Business Springboard Limited.
The content of these materials does not constitute advice
tailored to any participant’s specific needs and to the
maximum extent permitted by applicable law, The Business
Springboard or any of its employees or associates shall not be
held liable for any direct, indirect or consequential loss or
damage arising as a result of use of these materials.

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Welcome
 What do we want to find out an an interview?
 What is a competency based interview?
 Framework & Structure
 Questions
 Coaching the Interviewee
 Scoring
 Questions & Answers

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What do we want to find out?
1. Can they do the job?
2. Will they do it the way we want it doing?
 Culture
 Soft skills
 People mix (don’t mix up with discrimination)
 Attitude

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What is a Competency Based
Interview?
 Evaluate key competencies
 Not about practical experience, more
about behaviours (will they do the job the
way you want it done)
 Preferred style of working and predicts
behaviour in future situations
 More accurate when reciting a past event
– not a learnt skill??

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Questions
 ‘Can you tell me about a time…”
 Can be scripted
 Don’t be afraid to probe, but don’t deviate
from objective
 Top tip – 4 questions for each area

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Examples of Competences
 Teamwork
 Responsibility
 Commitment to career
 Commercial awareness
 Career motivation
 Decision making
 Communication
 Leadership
 Trustworthiness & Ethics
 Results orientation
 Problem Solving
 Organisation

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Framework & Structure
 Define the competencies that are
important:
 For role
 For company
 Break down each one into 4 questions
 Start with ‘Tell me about a time …’
 Scoring:
 Behaviours looking for
 Weighting

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Coaching the Interviewee
 They don’t al initially get it!
 Language & communication
 Patience
 Pointers to areas for examples but NOT
leading
 What if they can’t answer?

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Scoring
 Numerical??
 What answers are you looking for?
 Demonstration of competence
& behaviours
 Making assumptions
 Accurate recording & notes
 Be absolutely clear in your mind what the
role is and what skills you are looking for

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Questions & Answers

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Inspiring training & development for
real business results
• bespoke in-house training
• off-the-shelf workshops
• seminars and webinars
• business mentoring
•The 4D Manager
•marketing & PR
• finance
• people
• customer service
• leadership & management
www.thebusinessspringboard.co.uk

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Want to Know More?
Following the successes of our in-house
programmes, The Business Springboard is currently
running a serious of Masterclass training courses,
designed to give a focused, bite sized training
session to develop managers in key areas:
 Small groups to allow individual mentoring and action
planning
 Half day courses
 Making real changes by enhancing management skill sets
 Topics include Managing Performance, Giving Feedback,
Interview Sills and Attendance Management
 See website for schedule
www.thebusinessspringboard.co.uk/open-courses

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