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R-690 Sector 16-A
Buffer zone, Karachi uddinhass@gmail.com
Pakistan Skype ID: hassanuddin9 Cell: +92-333-335-5322
+92-315-104-5206
• Dedicated Customer Service and Supply chain Management Executive with 8+ years of
experience in “National Refinery Limited” indulges in managing routine, periodic and emerging customer
services & supply chain activities through effective team management, resolving customer complaints
and coordinating with operational departments for smooth availability of products to the customers.
• In-charge clearance of LBO, Asphalts and specialty products through SAP amicably managing the
activities pertaining to all products dispatches to the customers.
Areas of Expertise
Customer service Management Customer satisfaction enhancement Teambuilding & training
Complaint Handling & Resolution Front-End Supervision Product allocation
Logistics management Sales orders generation IMS (HSEQ) STC member
Professional Experience
NATIONAL REFINERY LIMITED -- Karachi, Pakistan Jan-2008 to Present
Role and Responsibilities in Shipping, Marketing and Sales Department
Management of supply chain:
Local Sales in all over Pakistan
• To coordinate with OMCs and marketing agent APL for demand accumulation of Lube Base Oils,
Asphalts and Slack waxes every week.
• To coordinate with all operational departments of NRL for the availability of product on daily basis.
• To supervise overall sales of NRL through Tank Lorries from issuance of sales order generation,
loading orders, delivery orders till sales tax invoices of each tank lorry through SAP SD module.
• To supervise the activities of weighbridge operations of all tank Lorries of Lube base oils, Asphalts,
Waxes and POL (Petrol and jet fuels etc.) products. That includes the empty weight and filled weight
of each tank lorry for ascertaining the delivered actual quantity of product.
• To resolve the customer complaints by arranging the meetings at NRL or visiting the customers
personally.
• To keep management updated about the statutory requirements in managing the affairs of sales and
clearances of the products for local & exports sales.
• Being SAP SD power user, it is to ensure the smooth posting, recording and retrieving of all sales
data on SAP timely with effectiveness and accuracy.
• To update the management regarding the current and past sales trend of sales by using the SAP SD
module.
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• To arrange the sales data of various products and customers as and when required by the
management for analysis or forecasting through retrieving from SAP.
• To ensure the effective utilization of SAP to all the staff of 30 people by giving them training and
update them with new transactions.
• To generate daily sales report of prior day to all concerned departments and management.
• To supervise the staff deputed for record keeping of SAP generated delivery memo and sales tax
invoices for internal and external audits of the department.
• To keep close coordination with marketing agent APL to acquire the current market trends in order to
make marketing plans for managing sales locally and make arrangements of exports for the
excessive products.
• To keep updated management regarding the demand of products in order to manage the inventory of
crude oil level up to the mark.
Export of Lube Base Oils
• To float the tender of Lube Base Oils in international market for excessive product.
• To evaluate the best bidder and award the tender after negotiation for best price.
• To coordinate with bank for L/C scrutinizing and relevant documents from the buyer.
• To coordinate with surveyors and shipping agent for product testing and loading of vessel
accordingly.
• To supervise the staff deputed for the customs related documents of Export.
• To guide the staff for E-filling of GD on PRAL website if necessary.
• To coordinate with staff deputed at hired storage for loading activity of product from tank to vessel.
• To supervise the staff deputed for the making of Export related documents for submission in Bank
after delivery of product.
Import of Crude oil from Saudi Aramco, KSA
• To supervise the staff deputed for the customs related issues in importing of Crude oil.
• To guide the staff for E-filling of GD on PRAL website if necessary.
• To coordinate with customs officials in case of trouble shooting required.
• To coordinate with PNSC for the scheduling and lining up for vessel.
Management of Logistics
• To negotiate with third party storage terminals for hiring the tanks of exportable products at keamari
and make contract of one year.
• To arrange Transporters to make agreement for transferring the exportable products from NRL to the
hired storage terminals at Keamari.
• Annual renewal of weighbridge stamping and initiation of contract documents for weighbridge
maintenance from third part contractor and weight measurement department of Sindh.
• To ensure smooth wieghment operations of all tank Lorries coming empty and filled condition inside
NRL.
• To supervise the weighbridge operators for maintaining the Master data of all tank Lorries visiting
NRL for filling of various products with the help of dip charts.
• To ensure that weighment record of each tank lorry is being maintained in In-house weighbridge
software and simultaneously updating on the NRL server for retrieving when required.
• To conduct various training programs to educate the new updates of weighbridge software.
• To conduct training for the drivers and customer representatives to educate the safety procedure and
driving within NRL.
• To coordinate with security department for the installation and maintenance of CCTV cameras on
weighbridge for easing the weighbridge operator to weigh the vehicle by focusing on monitor.
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Team leader of the Department
• Managing the team of 30 members in the department rotating on 24 hours basis.
• To impart training related to ERP systems, Standard operating procedures and HSE.
• To appraise the staff on the basis of performance and punctuality each year.
• To help the management in identifying the need of new staff as per the vacant space available in the
department.
• To improve the working the environment of department.
• To schedule the anuual leaves of the staff for the whole year.
• To be responsible for the overall maintenance of department building and infrastructure.
Role and Responsibilities as IMS (HSEQ) steering committee member
Provided proactive safety support to internal and external stakeholders for office and working site facilities.
Monitored and prevented potential workplace safety hazards through routine inspections and training,
accurate and up-to-date documentation of policies, procedures and data and investigations into accidents,
injuries, and unsafe conditions.
• Implementing (PSSR) Personnel Safety & Social Responsibilities in the minds of employee when
required.
• Monitor the prevailing working conditions and ensures safe working practices in the department.
• Maintaining General information report, Hazard condition & other requirements like equipment needs
for first aid, PPE’s, etc.
• Assist facilities in complying with all safety and health regulation and company’s guideline.
• Investigation of all Accidents, incident / Near misses / Spills / Fires to find the root Causes and
recommends corrective actions.
• Attending the HSE Meetings on behalf of department.
• Create safety awareness by promoting safety meetings, presentations, and open forum discussions
and by implementing safety training etc.
• Conducts the monthly Site safety meeting and prepares monthly safety meeting topics Conducts
monthly fire, First Aid and /or evacuation drills.
Education
UNIVERSITY OF KARACHI -- Karachi, Pakistan
Masters in Business Administration (MBA)
2004-2007
• Specialized in Marketing, Advertising and Customer relationship.
• Generation of reports and presentations on various companies and topics through out MBA.
• Well versed with MS office and Internet applications.
IQRA UNIVERSITY -- Karachi, Pakistan
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M.S / M.PHIL IN
PROGRESS
• Specialization in Supply chain management.
Trainings / Internships / Certifications
PAKISTAN STATE OIL -- Karachi, PAKISTAN
• Interned in PSO House in T&OD, Brand and Retail departments.
ICI PAKISTAN (PVT) LTD -- Karachi, PAKISTAN
• Interned in ICI Pakistan on research project of consumption of Food Starches, Flavors, Fragrances and
Adhesives. (6 weeks)
SIEMENS PAKISTAN -- Karachi, PAKISTAN
• Interned in Siemens Pakistan in A & OD department and conducted an internal audit. (4 weeks)
PETROLEUM MARKETING & PHYSICAL DISTRIBUTION AT JCCP – Tokyo, JAPAN
• Training course of Petroleum Marketing and Physical distribution conducted by Japan cooperation
center, Petroleum (JCCP) at Japan.
• Visited major Oil Marketing companies and Oil refineries of Japan.
SAP (ECC 6) SD MODULE IMPLEMENTATION
• Trained POWER USER of SD MODULE for the implementation of upgraded version of SAP ECC 6.0
from ECC 4.6C
• The whole implementation phase was covered under my supervision of supply chain & Logistics
department as a power user.
• Conducted various sessions for imparting the training to sub-ordinates.
NEW WEIGHBRIDGE SOFTWARE IMPLEMENTATION IN NRL
• To develop a new weighbridge software with coordination of IT&S department.
• To impart training of software to the subordinates.
• The weighbridge software has the capability of mainitaning the data of all tank lorries visiting NRL.
• The data is not in saving in the computer of weighbridge operations but simultaneously saving on the
server of NRL for future use.
IMS (HSEQ) STEERING COMMITTEE MEMBER
• For safe practices in department, I am an effective team player of IMS HSEQ steering committee in
NRL.
• Attending the HSE Meetings on behalf of department
• To impart trainings to sub ordinates for health and safety in the department.
• Ensuring the standards of Emergency services like Fire Extinguishers, First Aid Box.
Teaching Experience
NEW PORTS UNIVERSITY -- Karachi, PAKISTAN
• Visiting faculty member at NEW PORT UNIVERSITY
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Skills and Extra Curricular
• Organized seminars and guest speaker sessions at University level.
• Organized picnic at University for Department of Business Administration
• Well versed with MS-Office and Internet applications.
• Familiar with SAP SD Module.
• Good Communication skills.
• Good Presentation skills.
• Peach Tree and Advanced Excel.
• Good team player.
Personal Information
• Father’s Name: Shuja Uddin
• NIC No: 42101-8949503-1
• Passport No: AC2405031
• Gender: Male
• Maritial Status: Married
• Kids: 02
References
• Will be provided as desired.
Hassan Uddin

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Skills and Extra Curricular
• Organized seminars and guest speaker sessions at University level.
• Organized picnic at University for Department of Business Administration
• Well versed with MS-Office and Internet applications.
• Familiar with SAP SD Module.
• Good Communication skills.
• Good Presentation skills.
• Peach Tree and Advanced Excel.
• Good team player.
Personal Information
• Father’s Name: Shuja Uddin
• NIC No: 42101-8949503-1
• Passport No: AC2405031
• Gender: Male
• Maritial Status: Married
• Kids: 02
References
• Will be provided as desired.
Hassan Uddin