This curriculum vitae outlines the personal and professional details of Tran Ngoc Thanh Thuy. She has over 5 years of experience in customer service roles for airlines and ground services in Ho Chi Minh City, Vietnam. Her objectives include developing knowledge and experience in an international professional environment and contributing to a company in a responsible management position. She has a Bachelor's degree in Business English and additional training in business English translation, international payments, and computer skills.

1. CURRICULUM VITAE
PERSONAL PARTICULARS
Full name: TRAN NGOC THANH THUY
Date of birth: 12Jan1991
Current address: Ho Chi Minh City, Viet Nam
01264 686 872- thanhthuy.karin@gmail.com
OBJECTIVES
 To develop knowledge and hands-on experience in international and professional
environment
 To share and contribute knowledge as well as experience to a company
 Leading to a responsible management position in the company
KEY ATTRIBUTES
 Task-oriented, Customer-oriented, Can-do Attitude towards difficult tasks, Team-work Spirit,
Creative, Enthusiastic
 Friendly, Sympathetic, Helpful
EDUCATION
1/ Bachelor of Business English of Banking University of Ho Chi Minh City
 Time: 2009- June, 2013
 Degree Classification: Good
 Major: Business English.
 Minor: English for Banking and Finance
2/ Attending Business English Translation and Interpretation Course
 Time: November, 2011- February, 2012
 Degree Classification: Excellent
3/ Attending International Payment in Banking University of HCM Course
 Time: September, 2012- November, 2012
 Degree Classification: Excellent
4/ Language:
 English: TOEIC 740
 Japanese: Basic Level
WORKING EXPERIENCE
1/ Ticketing Staff at Korean Air
 Time: November, 2015 to present
 Korean Air is the largest airline and the flag carrier of South Korea.
From its base at Seoul Incheon International Airport, Korean Air

2. provides an extensive network of domestic and international services. Korean Air is a
founding partner airline of the Skyteam Alliance
 Be mainly responsible for all ticketing within the company, details as below:
- Follow ticketing procedure strictly, including: Booking Creation, Ticketing Issue, and
Itinerary
- Change and Ticket Re-validation, Itinerary Change and Ticket Reissue, Refund, Bonus
Ticket Upgrade and Issue on Amadeus System
- Interact directly or via phone and email with ticket holders and other ticket-buying
customers on day-to-day sales inquiries, problems and concerns
2/ Customer Service Representatives at SAGS- Saigon Ground Services Ltd, Co
 Time: August, 2013 to November, 2015
 Saigon Ground Services is a provider of full-range services in Tan Son
Nhat International Airport including: Passenger Services, Ramp Services,
Baggage Services, IT Maintenance, Training Services, etc.
 Follow the procedures accurately including: Passenger Arrivals,
Passenger Departures, Lost and Found, Passenger Reservations, Ticketing
and Excess Baggage, Irregularity handling, etc for All Nippon Airways, Qatar Airways, Lion
Air, Nok Air, Vietjet Air
3/ Beauty Consultant cum Booker at Nhi Anh Trading and Services
Ltd., Co.
 Time: July, 2011- 2013
SKILLS AND ACTIVITIES
- Good written and spoken English, Japanese (basic), Computer Skills, Customer Service Skills
- Member of English Debating Team of University: Joined the English Debating Contest with
high reward
- Member of TV Creative Commercial Team: Joined TV Creative Commercial Contest with high
appreciation
INTERESTS
Traveling, Reading, Music, Cooking, Photography, Writing
REFERENCES
Available upon request