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- To regain market share, HD emphasized total quality improvement in the 1980s through employee training, supplier partnerships, statistical process control and focusing on customer needs. This helped grow its market share back to 63% after 1983.
- While diversifying into other motorcycle segments could hedge risk, it may also hamper HD's brand image and require different production strategies than its high-end, customized bikes that focus on quality.
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𝘼𝙣𝙩𝙞𝙦𝙪𝙚 𝙋𝙡𝙖𝙨𝙩𝙞𝙘 𝙏𝙧𝙖𝙙𝙚𝙧𝙨 𝙞𝙨 𝙫𝙚𝙧𝙮 𝙛𝙖𝙢𝙤𝙪𝙨 𝙛𝙤𝙧 𝙢𝙖𝙣𝙪𝙛𝙖𝙘𝙩𝙪𝙧𝙞𝙣𝙜 𝙩𝙝𝙚𝙞𝙧 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙨. 𝙒𝙚 𝙝𝙖𝙫𝙚 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙥𝙡𝙖𝙨𝙩𝙞𝙘 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙪𝙨𝙚𝙙 𝙞𝙣 𝙖𝙪𝙩𝙤𝙢𝙤𝙩𝙞𝙫𝙚 𝙖𝙣𝙙 𝙖𝙪𝙩𝙤 𝙥𝙖𝙧𝙩𝙨 𝙖𝙣𝙙 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙛𝙖𝙢𝙤𝙪𝙨 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙗𝙪𝙮 𝙩𝙝𝙚 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙛𝙧𝙤𝙢 𝙪𝙨.
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3. The case at hand......
• HOGS - History
• In 1903 three brothers, William, Walter and Arthur Davidson with the neighborhood
friend Harley, fabricated first H-D motorcycle
• More than 100 years old U.S. company
• Personified the American desire for power, speed and personal freedom
• Heavy weight bikes u
• Survived two worlds war and great depression
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• 1953 HD was sole domestic marker of motorcycle
• initial public stock offering in 1965
5. Entry of Japanese motorcycle companies…
High
Quality
Honda, Strategy to
Ultimately
create
attacked Suzuki,Y niche
Harley amaha… market
Low end
market
with light
weight
bikes
6. H-D from 1973 to 1983.…
Ignored the threat from International competitors
Because of quality problems market share plummeted
from 75% in 1973 to 25% in 1983
$25 million loss in 1982,
Achieved substantial tariff protection from U.S.
Congress
Unsuccessful attempts to improve productivity by
cutting wages and automation
7. Emphasize on Total Quality Improvement .…
Supplier training Flatter
Employee and supplier organization
Involvement partnership structure
Massive worker
Walk the Talk Statistical
training in TQ
process control
Customer needs Cross functional
and satisfaction quality teams Just -In -Time
9. Survival under AMF…
H-D is high end vehicle, where
quality and customization are
important factors. Customer
focus. AMF focuses only on production
competing with foreign motor.
10. Targeting other motorcycle segments…
• Changing trends
• Diversification : hedging your risk.
Advantage • Available supply chain for two wheelers
• Hamper brand image
• Production strategy is different for both the products
• Layout for both the product is different : Job shop type
Disadvantages product layout
Editor's Notes
Organization of agriculture: A clear long-term vision where inter-sectorallinkages are explicit.• Sustainability and natural resource management: Prescription must lie in thedomain of political economy. Otherwise, allocating funds for watersheddevelopment, agroforestry, soil conservation, and so on will not produce desiredresults.4• Institutional change: Policy document must spell out new approaches and newinstitutions free from the shackles of bureaucratic and self-help framework.• Investment priorities: There is a need to develop a consensus on investmentthemes, priorities and policies. Policy document must lend strength to the claimfor greater investment in rural areas, and also re-examine its programmes in thelight of complementarities.• Incentives: Document must articulate a clear vision on the incentive framework.• Risk management
Increased productionDrove down qualityFinal quality inspection more than 50% of timeDefects in the hands of customersHOGs personified American desire for power, speed , personal freedom1965, Harley made its initial public stock offering
Youth trend is not only heavy weight but also light weight vehicle Diversification : hedging your risk.As conversant with the supply chain of 2 wheelers, H-D can use the competence to target different segments. H-D has distribution channel