The document is a resume for Hardiep2sandhu@gmail.com. It summarizes their education and work experience. They have a T.Y.B.Com from Guru Nanak Khalsa college and work experience as a Research & Business Operations Specialist at CapGemini working on the Citigroup Global Markets India Pvt. Ltd. project. In this role, they prepare reports, coordinate with vendors, collect client data, handle requests and queries, and manage the distribution of research content to internal and external clients.

2. Rm No-89,Ramtekdi,
Nr Singh Sabha Gurudwara,
Chembur Camp,
Mumbai-74.
Mobile : +91-9773474250
Residence : +91-9768393890
Hardiep2sandhu@gmail.com
Career Precise Bcom Graduate and work experience in Customer Relations and Business
Operations.
Education T.Y.B.Com (First class) 2012
Guru Nanak Khalsa.
HSC (Second Class) 2008
Shree Santan Dharam Jr. College.
SSC ( Second Class) 2005
Sadhu Vaswani High School.
Computer
Proficiency
• Completed Ms-Word/Office, Ms-Excel, PowerPoint
• Working knowledge of Excel,
• Worked on Multiple Vendor tools, applications and technologies.
Professional
Experience
Currently working with CapGemini
Project - Citigroup Global Markets India Pvt. Ltd. (Citi Research), Mumbai
(July 2014 till date)
Research & Business Operations Specialist
• Preparing MIS reports operations team on daily, bi-weekly and monthly
basis; developing MIS reports for entire Research Distribution Team
along with adhoc MIS reports.
• Co-ordinating with vendors like Bloomberg & Thomson-Reuters through
which research reports are distributed; co-ordinating with various
stakeholders on weekly basis for proper distribution of research.
• Collecting client usage, entitlement and distribution data from various
sources.
• Handling of bulk requests received from client through emails
concerning Vendor data, Data clean-up, Research Subscriptions, CRM
contacts access, HTML requests, etc on a daily basis.
• Handling of Email Queues/Client Queries/Escalations on a daily basis.
• Managing distribution of research content, data and services across all
internal and external clients
• Collect client usage, entitlements and distribution data from various
source systems, process errors, maintain data integrity and load results
into CRM system.
• Processing internal & external client requests for research entitlements
on internal or external platforms.
• Process entitlements requests Citi’s approved third party vendor
platforms like Bloomberg, Thomson Reuters, S&P Capital IQ, FactSet,
Markit Hub etc.
• Processing internal requests from sales & analyst teams to add and
maintain clients in CRM system.
• On-boarding firm’s Institutional & Corporate clients to access Citi’s
Equities, Fixed Income (including Credit, Rates, High Yield, FX etc.)
• Conducting external vendor reconciliation reviews and audit to ensure