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Yannick Khayati
GROWTH EXPERT / MANAGING PARTNER THE
GROWTH REVOLUTION
DUBAI, UAE ~ OCTOBER 23 - 24, 2018
DIGIMARCONMIDDLEEAST.COM | #DigiMarConMiddleEast
Growth Marketing
Master Class
MASTERCLASS
Digimarcon MiddleEast
INTRO TO GROWTH MARKETING
THE GROWTH
REVOLUTION
GROWTH MARKETINGS
INTRO
“GROWTH MARKETING
IS A BUZZWORD.”
“GROWTH MARKETING IS
A DIFFERENT NAMEFOR
DIGITALMARKETING.”
“GROWTH HACKING
IS M O R E OF A MINDSET
THAN A TOOLKIT.”
I’M Yannick BTW
!
FROM
CHINESE
CLICK FARMS.
" 📱
HAVINGTO WAITSIXMINUTES FOR YOUR LUGGAGE
WHAT BINDS
THESE STORIES?
‘SHADY’ GUERRILLATACTICS
OTHER PEOPLE’SNETWORKS
TECHNICAL SKILLS
WHY YOU
SHOULD CARE
MOST COMPANIES FOCUS ON PRODUCT,
WHILE THE CHALLENGE IS DISTRIBUTION.1.
ANYONE SEEN ‘FIELD OF DREAMS’?
“BUILD IT A N D THEY WILLCOME”
WHY DOES NOBODY
LIKE MY PRODUCT?
EVERYBODY IS
SCREAMING.
DON’T TAKE MY WORD FOR IT
“Poor distribution – not
product – is the
number one cause of
business failure.”
“Startups focus too
much on building
product, with limited
attention to customer
interaction, usability
and marketing.”
“Startups don’t fail
because they lack a
product. They fail
because they lack
customers and a
profitable business
model.”
PETER THIEL
co-founder PayPal
Facebook investor
DAVE MCCLURE
500 Startups
STEVE BLANK
The Lean Startup
WHY YOU
SHOULD CARE
MOST COMPANIES FOCUS ON PRODUCT,
WHILE THE CHALLENGE IS DISTRIBUTION.
TRADITIONAL MARKETING CHANNELS BECOME
INCREASINGLY EXPENSIVE AND SATURATED.
1.
2.
OVER TIME, ALL
MARKETING
STRATEGIES RESULT
IN SHITTY CLICK-
THROUGH RATES.
Andrew Chen, Head Of Growth Uber
WHY YOU
SHOULD CARE
MOST COMPANIES FOCUS ON PRODUCT,
WHILE THE CHALLENGE IS DISTRIBUTION.
TRADITIONAL MARKETING CHANNELS BECOME
INCREASINGLY EXPENSIVE AND SATURATED.
NEW CHANNELS AND TECHNOLOGIES ARE
POPPING UP ALL THE TIME.
1.
2.
3.
CUSTOMERS
ARE ONLINE
ALL THE TIME
DO YOU KNOW
WHERE YOUR
CUSTOMERS
HANG OUT?
WHY YOU
SHOULD CARE
NEW CHANNELS AND TECHNOLOGIES ARE
POPPING UP ALL THE TIME.
ACQUISITION IS TRIVIAL. ACTIVATION AND
RETENTION ARE CRUCIAL.
MOST COMPANIES FOCUS ON PRODUCT,
WHILE THE CHALLENGE IS DISTRIBUTION.
TRADITIONAL MARKETING CHANNELS BECOME
INCREASINGLY EXPENSIVE AND SATURATED.
1.
2.
3.
4 .
WEBSITE TRAFFIC
≠GROWTH
WHY YOU
SHOULD CARE
MOST COMPANIES FOCUS ON PRODUCT,
WHILE THE CHALLENGE IS DISTRIBUTION.
TRADITIONAL MARKETING CHANNELS BECOME
INCREASINGLY EXPENSIVE AND SATURATED.
NEW CHANNELS AND TECHNOLOGIES ARE
POPPING UP ALL THE TIME.
ACQUISITION IS TRIVIAL. ACTIVATION AND
RETENTION ARE CRUCIAL.
DATA AND TOOLS = NO MORE WASTE.
ONLY ROI.
1.
2.
3.
4 .
5.
SPREADSHEETS
OVER GUTFEELING
OK.
SO WHAT IS
GROWTH MARKETING?
TOOLS
SILVER BULLET
MAGIC TRICKS
BORDERLINE ILLEGAL
GROWTH MARKETING
…is a process of rapid
experimentation across marketing
channels and product development
to identify the most effective,
efficient ways to grow a business.
EXPERIMENT-DRIVEN
MARKETING
CREATIVELY-ITERATED
GROWTH
MINDSET
DATA
TRUMPS
OPINIONS
SPEED
OVER
PERFECTION
FAILURE
MAKES BETTER
DECISIONS
THE GROWTH
REVOLUTION
GROWTH MARKETINGS
FUNDAMENTALS
ACQUISITION
How do users find you?
ACTIVATION
Users get a great first experience
RETENTION
Do users come back?
REFERRAL
Do users tell others?
REVENUE
Sell, upsell
Digital Marketer
Growth “Hacker”
+Technical Knowledge
AWARENESS
How do users know about you?
PIRATE FUNNEL
Define
REFERRAL
How do we makeusers tellothers?
REVENUE
How arewemone2zing?
RETENTION
How arewe ge6ng users to comeback?
ACTIVATION
What isour first greatuserexperience?
ACQUISITION
How do usersfindyou?
AWARENESS
How do usersknow aboutyou?
Metric
e.g.visits,impressions etc.
e.g.#emailsubs
e.g.#newtrial sign ups
e.g.repeat purchase rate
e.g.#referrals
e.g.#monthlyrevenue
e.g.usertraffic
e.g.people who signed up
e.g.userwow-moment
e.g.daily returning visitors
e.g.people who shareand invite
e.g.#freemium
NORTH STARMETRIC
HOW WE MEASURE GROWTH
Should encompass several sub metrics
• Come up with a metric that defines growth to
your organization
Delivered value
• Should be a reflection of value delivered to
customers
AIRBNB Example
• North Star metric is: Nights booked
NORTH
STAR
METRIC
EXPERIMENTATION
TESTING DRIVES GROWTH
Optimize experiments
• A/B testing: there is probably a better way to do
this
Discovery tests
• Try something you never done before to see if it
works
TWITER Example
• The more you test, the faster you’ll grow
IF YOU DOUBLE THE
NUMBER OF
EXPERIMENTS YOU
DO PER YEAR,
YOU’ RE GOING TO
DOUBLE YOUR
INVENTIVENESS.
— Jeff Bezos, richest man on the planet
GROWTH FUNDAMENTALS
PIRATE FUNNEL
NORTH STAR METRIC
TESTING
THE GROWTH
REVOLUTION
GROWTH MARKETINGS
PROCESS
1.GENERATEIDEAS
Use datato ideate
trac2on tac2cs.
2.PRIORITISE
Rateandcomparetheir
poten2al impact, confidence
andresources needed.
4. SPRINT
Run experiments over a
two-week 2me-span.
5.ANALYSE DATA
StudyhardandsoHdata to
learnifandwhy
experiments(didn’t)
work.
3.DESIGN EXPERIMENTS
Designexperimentsto test
hypothesesunderlying
the chosenideas.
GROWTH
PROCESS
SUSTAINABLE GROWTH
COMES FROM
UNDERSTANDING BEST
CUSTOMERS AND
FIGURING OUT H O W TO
FIND AND ACQUIRE
MORE OF THEM.
Sean Ellis, godfather of growth hacking
THE GROWTH
REVOLUTION
GROWTH MARKETINGS
TOOLBOX
MANYCHAT
manychat.com
DUX-SOUP
dux-soup.com
DRIFT
drift.com
SUMO
sumo.com
INSTAPAGE
instapage.com
ZAPIER
zapier.com
CRYSTALKNOWS
crystalknows.com
VIRAL LOOPS
viral-loops.com
FINDTHATLEAD
findthatlead.com
LUMEN 5
LANDBOT.IO
HOTJAR
hotjar.com
LADDER.IO
ladder.io/playbook
Build understanding about how our customer
navigates within their context
It helps you to think in terms of customer’s needs
and aspirations, rather than features and specs.
Helps to validate assumptions and hypothesis
about our understanding of the customer.
Why does the Customer
Journey Canvas matter?
59
60
Raise your hand if
you believe that
Bicycles are
fragile?
Customer
complaints
THAT’S ALLFOLKS
YOU WERE GREAT
$
Growth Marketing Master Class - Yannick Khayati, The Growth Revolution

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