Current offerings from Leadership Breakthrough to conduct group or team training and development. Contact us for more information at lynn@LeadershipBreakthrough.com
Powerful Business Communication & Presentation Skills September 2013360 BSI
Powerful Business Communication & Presentation Skills™ teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills
Benefits:
- Work Easily with Differing Personalities
- Eliminate Unproductive Communication
- Master Positive Communication Skills
- Organize Presentations for Impact
- Overcome Nervousness
- Engage Audiences
- Maximize the 5 P’s of Vocal Power
- Highlight Key Points with Gestures
- Convey Confidence with Your Body
DAY ONE
COMMUNICATION SKILLS
Mastering Different Personality Styles
Overcoming Barriers to Communication
Paraphrasing for Clarity
Empathizing for Connectedness
Separating Fact From Fiction
Discovering with Powerful Questions
Listening with Improved Results
Requesting for Positive Gain
DAY TWO
ART OF PERSUASION
Presenting a Benchmark
Creating Audience Receptivity
Setting Direction with Organized Structure
Infusing With Enthusiasm
Persuading with Voice
Influencing with Your Body Language
Highlighting with Gestures
Contact Kris at kris@360bsi.com for further details and to book your seats.
Powerful Business Communication & Presentation Skills September 2013360 BSI
Powerful Business Communication & Presentation Skills™ teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills
Benefits:
- Work Easily with Differing Personalities
- Eliminate Unproductive Communication
- Master Positive Communication Skills
- Organize Presentations for Impact
- Overcome Nervousness
- Engage Audiences
- Maximize the 5 P’s of Vocal Power
- Highlight Key Points with Gestures
- Convey Confidence with Your Body
DAY ONE
COMMUNICATION SKILLS
Mastering Different Personality Styles
Overcoming Barriers to Communication
Paraphrasing for Clarity
Empathizing for Connectedness
Separating Fact From Fiction
Discovering with Powerful Questions
Listening with Improved Results
Requesting for Positive Gain
DAY TWO
ART OF PERSUASION
Presenting a Benchmark
Creating Audience Receptivity
Setting Direction with Organized Structure
Infusing With Enthusiasm
Persuading with Voice
Influencing with Your Body Language
Highlighting with Gestures
Contact Kris at kris@360bsi.com for further details and to book your seats.
Delivering the “Internal Customer” ExperienceSrikanth Dhondi
While organizations make all kinds of efforts to enhance the experience of their external customers by investing in numerous training programs and marketing initiatives, the outcome is most often disappointing to say the least.
Customer loyalty continues to elude us and “Customer advocacy” remains a distant dream. More often than not its sheer “inertia” that prevents customers from switching.
One key aspect that could perhaps unlock the door to conquering the above challenge is by having a robust set of practices that will boost the level of “Internal Customer Centricity”.
This is because empirical research conducted by leading industrial psychologists clearly establish the link between the two aspects. In other words, it emphatically states that the extent of external customer centricity can never exceed the extent of internal customer centricity.
As a part of our endeavor to constantly partner with organizations such as yours to create customized customer centric solutions to business challenges. I am pleased to share a framework that I believe will serve as a useful filter to evaluate the relevance and efficacy of the numerous employee engagement efforts you are already making.
The framework is a synthesis of the best research that has been conducted in this area.
Tags: customer experience,internal customer,customers,training programs,Customer loyalty,Customer advocacy,Internal Customer Centricity,external customer centricity, customer centric,employee engagement,framework
Application Form For PGPBM Program :
http://www.aegisglobalacademy.com/application/application-form
What will you do when your company's reputation depends on your reaction? In 2012, companies need to have crisis communications plans in hand for many different types of situations. More crucial than ever before is the need to understand the impact social media has on crisis communications. Cara Posey will help you understand the key tips you need to know to be prepared, as well as how to avoid common mistakes that happen when a crisis happens to your company.
ROLE PLAY – How to ensure success during a leadership role transition outlines 10 top strategies to ensure a new leader’s success in his or her new role.
The sustainable beef conference in Denver hosted by WWF. 300 invited delegates representing all global industry stakeholders spent three days discussing the issues surrounding the production of sustainable beef.
Delivering the “Internal Customer” ExperienceSrikanth Dhondi
While organizations make all kinds of efforts to enhance the experience of their external customers by investing in numerous training programs and marketing initiatives, the outcome is most often disappointing to say the least.
Customer loyalty continues to elude us and “Customer advocacy” remains a distant dream. More often than not its sheer “inertia” that prevents customers from switching.
One key aspect that could perhaps unlock the door to conquering the above challenge is by having a robust set of practices that will boost the level of “Internal Customer Centricity”.
This is because empirical research conducted by leading industrial psychologists clearly establish the link between the two aspects. In other words, it emphatically states that the extent of external customer centricity can never exceed the extent of internal customer centricity.
As a part of our endeavor to constantly partner with organizations such as yours to create customized customer centric solutions to business challenges. I am pleased to share a framework that I believe will serve as a useful filter to evaluate the relevance and efficacy of the numerous employee engagement efforts you are already making.
The framework is a synthesis of the best research that has been conducted in this area.
Tags: customer experience,internal customer,customers,training programs,Customer loyalty,Customer advocacy,Internal Customer Centricity,external customer centricity, customer centric,employee engagement,framework
Application Form For PGPBM Program :
http://www.aegisglobalacademy.com/application/application-form
What will you do when your company's reputation depends on your reaction? In 2012, companies need to have crisis communications plans in hand for many different types of situations. More crucial than ever before is the need to understand the impact social media has on crisis communications. Cara Posey will help you understand the key tips you need to know to be prepared, as well as how to avoid common mistakes that happen when a crisis happens to your company.
ROLE PLAY – How to ensure success during a leadership role transition outlines 10 top strategies to ensure a new leader’s success in his or her new role.
The sustainable beef conference in Denver hosted by WWF. 300 invited delegates representing all global industry stakeholders spent three days discussing the issues surrounding the production of sustainable beef.
There is a powerful, and actively monetizing, link between employee attitudes and behavior (on behalf of the enterprise, its product and service value proposition, and its customers) and customer behavior. This white paper discusses approaches for identifying key linkage factors and how organiztions can apply them.
My article has appeared in The October Issue of Silicon India and hopefully it will be the first of series of articles on Power of Whole Brain Thinking-
do go to the site-
http://www.siliconindia.com/guestcontributor/guestarticle/382/The_Power_of_Whole_Brain_Thinking.html as well
Education as we know it is in its final days. Are these scary or exciting times? To me, it's the latter as I believe we are entering a new age and the change is no more frightening than how the farmers must've felt when people left the fields for the factories. In the days ahead, we must challenge not only the status quo, but the foundation structures that have been a part of our operating system for well over 150 years. These times call for bold leaders. Join me moving into the unknown.
Employee ambassadorship, or advocacy, goes beyond engagement to determine level of commitment to enterprise, value of products and services, and customers
Revealing the Top Customer Centricity Best Practices in Fortune 500BeyondPhilosophyUSA
In this webinar we reveal the best practices from leading companies in each of the 9 key organizational areas (e.g. people, culture and leadership, marketing, customer strategy, measurements etc.) that need to be addressed to provide an emotionally engaging customer experience.
Our way of “Mentoring” desires to affect higher rates of stability and satisfaction in a changing business landscape that calls the mentee into new collaborative relationships and new systems of delivery.
Mentoring is an effort to integrate the formation dimensions of Spiritual development, Business development, Intellectual development, and Human development as the mentee moves into a new phase of his/her life.
Emotional intelligence is a person’s ability to understand their own emotions, the emotions of others, and to act appropriately using these emotions.
Emotional intelligence never stops growing. Because we are always evolving as people, EQ is something that must be nurtured.
Crafting Program Objectives with the Four C'sSean Kennedy
Many organizations organize leadership development around a competency model. That's understandable, but competencies alone aren't enough to drive great program design. We need to get much more specific. Here's one way of doing it.
Explore visualization for user experience, information architecture, and interaction design, including tools and when and how to use them. (UPA 2011 - Usability Fundamentals Track)
1. Group Development Course Offerings
Course Length Pre‐requisites Outcomes
Individual Communication Styles 3.5 hours Herrmann Brain Dominance • Improving interpersonal communication with co‐
Make a Difference* Instrument (HBDI) workers and customers
• Creating greater work efficiency through more
*Foundational course –building effective communication
block for other coursework • Understanding the role of relationship management
and how it impacts performance
• Valuing personal differences in approach and styles –
how to work more effectively with someone who is
different
Working in Teams 3.5 hours Individual Communication Styles • Learn about your team’s profile and how to optimize
Make a Difference it
• Define the stages of team growth
Group HBDI Profile • How to use cooperation to benefit the organization
and personal relationships
• The secret of configuring teams to be more effective
and productive
Critical Decision Making 3.5 hours Individual Communication styles • Understand why different decision making styles
Make a Difference affect communication and teamwork and what to do
about it
• How to identify the silent dissenter and what to do
about it
• How to diagnose the impact of poor communication
on decision making and how to fix it
• How to use the RACI chart to set and meet
expectations
1 Group Development Course Offerings
www.LeadershipBreakthrough.com
2. Course Length Pre‐requisites Outcomes
Applying Creativity to Problem 3.5 hours Individual Communication Styles • How to tap into your own creativeness
Solving Make a Difference • Develop techniques to use when you need to be
creative
• Experience the “creativeness” inside you
• Why changing the lens lets you see things differently
Customer Excellence Through 7 hours Individual Communication Styles • Identify your selling style from your personal HBDI
Behavioral Selling Make a Difference • Know what to look for to assess your customer’s
buying style
Participants bring in a difficult • Learn strategies to overcome differences in selling
customer scenario to work through styles
class • Steps to take to more effectively deal with a difficult
customer
• Know how to modify your selling pitch to get better
results
Accountability at Work 3.5 hours Recommend: Individual • Understand what accountability is and is not
Communication Styles Make a • Ability to identify behaviors and language that are red
Difference flags
• Steps to take to instill an accountable mindset
• How to set SMART goals
Problem Solving Made Easy 3.5 hours Recommend: Individual • Four Steps to Solving Problems
Communication Styles Make a • Six Methods for problem solving
Difference • Ability to identify the difference between a “Fix it”
and “Do it” problem and how to solve it
Tackling Conflict Resolution 3.5 TKI Conflict Styles Instrument • Learn your style of conflict
hours • Recognize the benefits and costs to handling conflict
in different situations with your style
• Learn how to identify the five different conflict styles
and to interact with them effectively
• Techniques for resolving conflict with different styles
2 Group Development Course Offerings
www.LeadershipBreakthrough.com
3. Course Length Pre‐requisites Outcomes
Tackling Conflict Resolution and 6 hours TKI Conflict Styles Instrument • Identify the five conflict handling modes
Sales Resistance • Learn which mode you operate in and how it affects
relationships
• Define sales resistance and what causes it
• Understand what objections are and how to turn
them into opportunities
Building Trust in Relationships 3.5‐7 Trust Quotient • Learn what your trust IQ and trust style is and how it
hours affects your relationships
• Define how the attributes of credibility, reliability,
intimacy and self‐orientation play a role in trust
• Identify the areas where you can improve trust with
others
• Develop strategies on how to improve trust with
others
Introduction to Mind Mapping 3.5 hours Participants will bring in something • How to use mind mapping to increase productivity
• Learn how to develop a mind map
they are working on where they • Practice mind mapping in the session
need to generate new ideas • Utilize a mind map to work on a project
The recommended approach to training and development is to tackle one skill at a time; otherwise, there is not enough time for practice and
integration.
Many of our programs are building blocks from our foundation program: Individual Communication Styles Make a Difference.
Ultimately, it starts with the individual understanding himself or herself better. Changes in the way we communicate, problem solve, make
decisions, handle conflict etc. have a better chance of sticking if we know why we are doing what we do.
3 Group Development Course Offerings
www.LeadershipBreakthrough.com