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Group Development Courses
- 1. Group Development Course Offerings Course Length Pre‐requisites Outcomes Individual Communication Styles 3.5 hours Herrmann Brain Dominance • Improving interpersonal communication with co‐ Make a Difference* Instrument (HBDI) workers and customers • Creating greater work efficiency through more *Foundational course –building effective communication block for other coursework • Understanding the role of relationship management and how it impacts performance • Valuing personal differences in approach and styles – how to work more effectively with someone who is different Working in Teams 3.5 hours Individual Communication Styles • Learn about your team’s profile and how to optimize Make a Difference it • Define the stages of team growth Group HBDI Profile • How to use cooperation to benefit the organization and personal relationships • The secret of configuring teams to be more effective and productive Critical Decision Making 3.5 hours Individual Communication styles • Understand why different decision making styles Make a Difference affect communication and teamwork and what to do about it • How to identify the silent dissenter and what to do about it • How to diagnose the impact of poor communication on decision making and how to fix it • How to use the RACI chart to set and meet expectations 1 Group Development Course Offerings www.LeadershipBreakthrough.com
- 2. Course Length Pre‐requisites Outcomes Applying Creativity to Problem 3.5 hours Individual Communication Styles • How to tap into your own creativeness Solving Make a Difference • Develop techniques to use when you need to be creative • Experience the “creativeness” inside you • Why changing the lens lets you see things differently Customer Excellence Through 7 hours Individual Communication Styles • Identify your selling style from your personal HBDI Behavioral Selling Make a Difference • Know what to look for to assess your customer’s buying style Participants bring in a difficult • Learn strategies to overcome differences in selling customer scenario to work through styles class • Steps to take to more effectively deal with a difficult customer • Know how to modify your selling pitch to get better results Accountability at Work 3.5 hours Recommend: Individual • Understand what accountability is and is not Communication Styles Make a • Ability to identify behaviors and language that are red Difference flags • Steps to take to instill an accountable mindset • How to set SMART goals Problem Solving Made Easy 3.5 hours Recommend: Individual • Four Steps to Solving Problems Communication Styles Make a • Six Methods for problem solving Difference • Ability to identify the difference between a “Fix it” and “Do it” problem and how to solve it Tackling Conflict Resolution 3.5 TKI Conflict Styles Instrument • Learn your style of conflict hours • Recognize the benefits and costs to handling conflict in different situations with your style • Learn how to identify the five different conflict styles and to interact with them effectively • Techniques for resolving conflict with different styles 2 Group Development Course Offerings www.LeadershipBreakthrough.com
- 3. Course Length Pre‐requisites Outcomes Tackling Conflict Resolution and 6 hours TKI Conflict Styles Instrument • Identify the five conflict handling modes Sales Resistance • Learn which mode you operate in and how it affects relationships • Define sales resistance and what causes it • Understand what objections are and how to turn them into opportunities Building Trust in Relationships 3.5‐7 Trust Quotient • Learn what your trust IQ and trust style is and how it hours affects your relationships • Define how the attributes of credibility, reliability, intimacy and self‐orientation play a role in trust • Identify the areas where you can improve trust with others • Develop strategies on how to improve trust with others Introduction to Mind Mapping 3.5 hours Participants will bring in something • How to use mind mapping to increase productivity • Learn how to develop a mind map they are working on where they • Practice mind mapping in the session need to generate new ideas • Utilize a mind map to work on a project The recommended approach to training and development is to tackle one skill at a time; otherwise, there is not enough time for practice and integration. Many of our programs are building blocks from our foundation program: Individual Communication Styles Make a Difference. Ultimately, it starts with the individual understanding himself or herself better. Changes in the way we communicate, problem solve, make decisions, handle conflict etc. have a better chance of sticking if we know why we are doing what we do. 3 Group Development Course Offerings www.LeadershipBreakthrough.com