This training module aims to teach employees how to consistently provide dazzling customer service. [1] It covers defining what dazzling service means, introducing three criteria and three steps for dazzling customers, and practicing how to dazzle in both challenging and routine customer interactions. [2] The four-hour course involves group discussions, skills practices, and video examples to help employees learn to spot opportunities to surprise and delight customers. [3] The goal is to create memorable positive experiences that build customer loyalty and relationships.
Fostering self-direction in participatory process designAlexander Nolte
ย
In this paper, we describe an approach in integrating means of self-direction into workshop-centered methods of PD. The approach aims at diminishing idle times of participants, improving their motivation to contribute and thus at improving the quality of outcomes. Although the work presented here is ongoing research, preliminary results show its benefit and potential contribution to PD.
A common thread that unites User Experience Architect across disciplines is that weโre often deeply involved in research activities to analyze user needs and business goals. Following which, the challenge is to synthesize the data and present recommendation in a form that clients can easily understand.
Fostering self-direction in participatory process designAlexander Nolte
ย
In this paper, we describe an approach in integrating means of self-direction into workshop-centered methods of PD. The approach aims at diminishing idle times of participants, improving their motivation to contribute and thus at improving the quality of outcomes. Although the work presented here is ongoing research, preliminary results show its benefit and potential contribution to PD.
A common thread that unites User Experience Architect across disciplines is that weโre often deeply involved in research activities to analyze user needs and business goals. Following which, the challenge is to synthesize the data and present recommendation in a form that clients can easily understand.
Introduction to Agile Software Developmentaboulkheir
ย
What is Agile Software Development?
The Agile Manifesto
The Twelve Principles of Agile Software
Agile Methodologies
Scrum
Extreme Programming (XP)
Lean Software Development
Kanban Software Development
User Story
Definition of Done
Relative Sizing & Story Points
Planning Poker Estimation Technique
Velocity
The fifth class of a 15 week course in Information Architecture taught at Parsons, the New School for Design. Topics include: Putting the Why before the what and the what before the how. The relationship of goals, requirements and features. How to deal with needed research and data as a requirement.
Getting Started with User Research was created for the WebFWD weekly interactive seminar. WebFWD ("Web Forward") is Mozilla's Open Innovation program. They support Open Source projects which extend the Web; providing participants with mentorship from industry experts, access to the Mozilla global network, infrastructure and other world-class resources.
In this quality assurance training session, you will learn Agile in QA. Topics covered in this course are:
โข Introduction to Agile
โข Agile - Manifesto
โข Agile over Traditional Method
โข Principles of Agile
โข Roles in Agile
โข What is a User Story?
โข Relationship of User Stories and Tasks
โข How an Agile Team Plans its Work?
โข When a Story is Done
To know more, visit this link: https://www.mindsmapped.com/courses/quality-assurance/software-testing-quality-assurance-qa-training-with-hands-on-exercises/
Using Agile Methodology to Deliver Projects That Transform Customers from Dou...Mike Harris
ย
Examine the agile best practices currently employed by leading web hosting provider, Ecommerce Inc. to deliver best in class technology solutions. By employing these practices, any IT organization can move projects from unpredictable and frustrating to transparent, disciplined, repeatable and most important, successful. We will walk step by step through the practices that you must implement, which are optional and which you should avoid. You will leave this talk with a pragmatic set of tools and practices that you can take back and employ immediately on your own projects to transform you customers from doubters to raving fans.
Introduction to Agile Software Developmentaboulkheir
ย
What is Agile Software Development?
The Agile Manifesto
The Twelve Principles of Agile Software
Agile Methodologies
Scrum
Extreme Programming (XP)
Lean Software Development
Kanban Software Development
User Story
Definition of Done
Relative Sizing & Story Points
Planning Poker Estimation Technique
Velocity
The fifth class of a 15 week course in Information Architecture taught at Parsons, the New School for Design. Topics include: Putting the Why before the what and the what before the how. The relationship of goals, requirements and features. How to deal with needed research and data as a requirement.
Getting Started with User Research was created for the WebFWD weekly interactive seminar. WebFWD ("Web Forward") is Mozilla's Open Innovation program. They support Open Source projects which extend the Web; providing participants with mentorship from industry experts, access to the Mozilla global network, infrastructure and other world-class resources.
In this quality assurance training session, you will learn Agile in QA. Topics covered in this course are:
โข Introduction to Agile
โข Agile - Manifesto
โข Agile over Traditional Method
โข Principles of Agile
โข Roles in Agile
โข What is a User Story?
โข Relationship of User Stories and Tasks
โข How an Agile Team Plans its Work?
โข When a Story is Done
To know more, visit this link: https://www.mindsmapped.com/courses/quality-assurance/software-testing-quality-assurance-qa-training-with-hands-on-exercises/
Using Agile Methodology to Deliver Projects That Transform Customers from Dou...Mike Harris
ย
Examine the agile best practices currently employed by leading web hosting provider, Ecommerce Inc. to deliver best in class technology solutions. By employing these practices, any IT organization can move projects from unpredictable and frustrating to transparent, disciplined, repeatable and most important, successful. We will walk step by step through the practices that you must implement, which are optional and which you should avoid. You will leave this talk with a pragmatic set of tools and practices that you can take back and employ immediately on your own projects to transform you customers from doubters to raving fans.
Much like leaders in other sectors, leaders in healthcare organizations are now being called on to re-envision the roles they play in cultivating organizations that are faced with the need to develop new perspectives and new skills. AchieveGlobal's multi-phased, multi-level study examined how leadership within the healthcare industry must change to keep up with today's challenges.
When your workforce has the right tools and skills to exceed customer expectations, they drive revenue, differentiate your brand, and captivate loyal customers. Learn how these retailers have reached these goals by developing their leaders and frontlines.re
Achieving Results Through Customer Experience ManagementAchieveGlobal
ย
Developed for the key business issues affecting retailers today, the Customer Experience System offers the retail training needed to create and execute your branded customer experience.
Sensational Sales Management - The Key to a Winning Sales TeamAchieveGlobal
ย
Gone are the days of numbers-driven dictators who motivate staff through intimidation or elaborate incentives. Instead, the most effective sales managers are multi-faceted - drawing on a number of diverse competencies to optimize their sales teams' performance.
Leading Innovation: Insights From the Real World AchieveGlobal
ย
This research was conducted with leaders from organizations with a proven track record of innovation success. The report sheds light on the critical issues surrounding innovation and the implications for organizations.
Economic turmoil. Credit freeze. Housing crisis. It seems every financial woe has hit business at once, leaving us in a frenzy, and not knowing what to expect next. How do we deal with all this change?
Building an Action Plan From the Federal Employee Viewpoint Survey: Steps to ...AchieveGlobal
ย
AchieveGlobal proposes a five-step process that every agency can take to make improvements in workplace environments and productivity, and, at the same time, launch solutions that support long-term culture change initiatives.
Stepping Up to Supervision - Always a Big Adjustment, Now a Major ChallengeAchieveGlobal
ย
The step up from employee to supervisor has always been a big one. Taking on more assignments, getting work done through others, shifting from being a buddy to a boss - any one of these transitions is a handful. Today's supervisors have to hit the ground running.
Worldwide Trends in Employee Retention ReportAchieveGlobal
ย
Whether you're thriving in a rapidly expanding bull market or floundering to escape the grips of a bear market, attracting and retaining talented employees is key to long-term success. How do you create a competent, competitive, committed workforce? How do you incent your employees to maximize performance and remain engaged? And perhaps most important, how do you ensure your best employees stay?
Leader vs. Manager: Whatโs the Distinction?AchieveGlobal
ย
โWhatโs the difference between a leader and a manager?" To answer this and other questions, the AchieveGlobal research team set out to discover how leaders succeed, and isolated specific activities leaders undertake. Our principal findings were 42 leadership practices that are required to meet key global leadership challenges.
Today's Workforce: What Does it Take to Motivate? [Infographic] AchieveGlobal
ย
The real force behind lasting employee engagement and performance just might surprise you. To find out what truly inspires your team, explore this infographic on motivation in the modern workplace. Through powerful, research-based visuals and captions, learn about motivation theory and effective leadership coaching strategies for shaping a motivational workplace.
Owning the Customer Experience: A new view of sales effectiveness todayAchieveGlobal
ย
Today's customers are not easy to impress. Not only do they want benefits beyond stellar product and service features, they demand efficiency in their interactions with salespeople, a comprehensive understanding of their business challenges and goals. How can you truly own every defining moment of their customer experience?
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
ย
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
ย
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
ย
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Putting the SPARK into Virtual Training.pptxCynthia Clay
ย
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
ย
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Business Valuation Principles for EntrepreneursBen Wann
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This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
"๐ฉ๐ฌ๐ฎ๐ผ๐ต ๐พ๐ฐ๐ป๐ฏ ๐ป๐ฑ ๐ฐ๐บ ๐ฏ๐จ๐ณ๐ญ ๐ซ๐ถ๐ต๐ฌ"
๐๐ ๐๐จ๐ฆ๐ฌ (๐๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
๐๐ ๐๐จ๐ฆ๐ฌ provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
โญ ๐ ๐๐๐ญ๐ฎ๐ซ๐๐ ๐ฉ๐ซ๐จ๐ฃ๐๐๐ญ๐ฌ:
โข 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
โข SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
โขFreenBecky 1st Fan Meeting in Vietnam
โขCHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
โข WOW K-Music Festival 2023
โข Winner [CROSS] Tour in HCM
โข Super Show 9 in HCM with Super Junior
โข HCMC - Gyeongsangbuk-do Culture and Tourism Festival
โข Korean Vietnam Partnership - Fair with LG
โข Korean President visits Samsung Electronics R&D Center
โข Vietnam Food Expo with Lotte Wellfood
"๐๐ฏ๐๐ซ๐ฒ ๐๐ฏ๐๐ง๐ญ ๐ข๐ฌ ๐ ๐ฌ๐ญ๐จ๐ซ๐ฒ, ๐ ๐ฌ๐ฉ๐๐๐ข๐๐ฅ ๐ฃ๐จ๐ฎ๐ซ๐ง๐๐ฒ. ๐๐ ๐๐ฅ๐ฐ๐๐ฒ๐ฌ ๐๐๐ฅ๐ข๐๐ฏ๐ ๐ญ๐ก๐๐ญ ๐ฌ๐ก๐จ๐ซ๐ญ๐ฅ๐ฒ ๐ฒ๐จ๐ฎ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ ๐ ๐ฉ๐๐ซ๐ญ ๐จ๐ ๐จ๐ฎ๐ซ ๐ฌ๐ญ๐จ๐ซ๐ข๐๐ฌ."
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
ย
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
ย
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Memorandum Of Association Constitution of Company.pptseri bangash
ย
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Sustainability: Balancing the Environment, Equity & Economy
ย
Dazzling Your Customers
1. Dazzling Your Customersยฎ
Training
Ensuring stellar service
takes its rightful place at Module Outline
the forefront of your efforts
to achieve business results The Essence of Dazzling (40 minutes)
โข Participants watch a video that shows a variety of service
interactions in which an employee dazzles a customer.
โข Participants discuss what โdazzlingโ means and how it is
different from providing good service.
How to Dazzle (1 hour, 10 minutes)
โข The facilitator introduces three criteria that must be met in
order for an action to be dazzling.
โข The group analyzes visual examples of โdazzlingโ actions to
determine if they meet the three criteria.
โข The facilitator introduces three steps for dazzling customers.
โข Participants watch a video that illustrates the dazzling steps in
action.
โข In pairs, participants practice applying the dazzling steps given
three case scenarios.
Opportunities to Dazzle (1 hour, 30 minutes)
โข The group reviews four common challenging service
interactions.
โข In groups, participants prepare a โnews storyโ that presents an
example of taking a dazzling action in a challenging situation
from their work environments, focusing on tips appropriate for
the type of challenging situation.
Developing the 21st
century workforce TM
2. โข The group reviews five common and routine service Duration: 4 hours
interactions.
Maximum group size: 15 participants
โข In groups, participants brainstorm actions they can
take to dazzle customers in their own work Process
environments during routine interactions. Participants will complete a variety of individual and
โข The groups share their lists. group activities, skills practices, video segments, and
โข The group discusses how to balance the needs of large group discussions that explore the following:
the customer and organization when deciding on โข Dazzling Criteria
taking action to dazzle customers. โข Three dazzling steps
Action Planning (15 minutes) 1. Spot an opportunity to dazzle.
โข Participants make a commitment to dazzle cus- 2. Consider the possibilities.
tomers by setting goals and creating an action plan. 3. Offer the dazzling action.
โข Dazzling in challenging situations
Audience
All employees โข Dazzling in routine situations
โข Action planning
Purpose
To enhance the ability of employees to make customers Components available
feel special and valued, thereby creating experiences so
โข Facilitator kit (guide, video, wallcharts, activity
surprisingly positive and memorable that customers will
support materials)
tell others about them, and will want to sustain and
build their relationships with the organization โข Participant workbook with personal action plan and
removable job aids
Payoff โข Level 1 perception assessment (asynchronous PDF
Participants will learn to: and hardcopy)
โข Define dazzling service. โข Level 2 mastery test (asynchronous PDF, hardcopy,
โข Explain how dazzling service contributes to and Web)
customer loyalty. โข Level 3 behavioral assessment (asynchronous PDF,
โข Recognize opportunities to deliver dazzling service hardcopy, and Web)
in challenging and routine interactions. โข Follow-Up Skills Practice (synchronous PDF)
โข Generate a variety of options for delivering dazzling โข Multiple Manager-led Application Sessions
service to their customers. (synchronous PDF)
โข Select dazzling actions that are appropriate and โข Multiple reinforcement messages (asynchronous
meaningful to individual customers. PDF and hardcopy)
โข Offer dazzling actions in a way that builds rapport
and creates positive defining moments .
World Headquarters
8875 Hidden River Parkway, Suite 400
Tampa, Florida 33637 USA
Toll Free: 800.456.9390
www.achieveglobal.com
ยฉ 2010 AchieveGlobal, Inc. No. M01340 v1.0 (08/2010)