The summary analyzes the results of a training needs assessment survey completed by 40 third-year Hotel and Restaurant Management students. In Part I on topics of interest, Hotel and Restaurant was the most popular choice. In Part II, reports were the top written communication skill and socializing was the top spoken skill. Part III found students novice in negotiating, questioning, and group processes. Part IV identified public relations and time management as the most chosen additional topics. The document concludes various interventions like seminars, field trips and workshops could help enhance students' knowledge and skills based on the results. Areas identified for growth included conflict management, questioning, and meetings. The overall goal is to better prepare students for careers in hospitality.

1. EXECUTIVE SUMMARY
This report discusses the Background of the Study, Collection of Data, Results and
Recommendations of the Training Needs Analysis: Basis for a Training Design. The tool in
gathering the needed data and information in this study was questionnaire which has four
parts. The questionnaire was utilized to obtain the data. Out of 98 3rd year HRM students, we
only select 40 students to answer our questions that are stated in the questionnaire. We only
conducted the survey in 1 to 2 days and evaluated in just 1 day.
Here are the results of our study, In Part 1 Topic of Interest, we have noticed that the “Hotel
and Restaurant”(35 checks) has been the number 1 topic of interest chosen of the HRM
students, “Front Desk” (31 checks) is the said to be the second highest chosen interest and
lastly the “Housekeeping” (25 checks). In Part II Communication Skills, we divide it into two
parts a.) Written Communication, b.) Spoken Communication. In written communication,
“Reports” got a higher percentage with 23 checks while in spoken communication, “Socializing”
was on the top having 24 checks. In Part III Interpersonal Skills, we found out that HRM
students are novice in Negotiating, Questioning, and in Group Process. We conclude that the
respondents are novice in negotiating, questioning, and in group process because majority of
them are not really competent in conflict management which that the 3 areas being said are
involved in conflict management. In our last Part of our Study, Part IV Values and Others, we
found out that Public Relation and Time Management has been the number 1 topic chosen to
our respondents, both of them got 25 checks. We conclude that HRM students choose it
because they find it interesting and those topics can also help them to improve their selves.
After finding the result of the study, we decided to conduct different interventions in order for
them to enhance their knowledge and skills: here are some of the interventions; Seminar such
as Public Relations, Personality Development, Effective Communication Skills, Effective Business
Writing Seminar, Job Application and Interview Technique Seminar, Field Trips and Tours,
Demonstrations, Hosting, Team Building, Telephone Etiquette, Business Conference, Debate
and Different Workshops.

2. INTRODUCTION
Misamis University’s College of Business and Management offers a selected number of
programs that prepare students for challenging and successful careers in business and for
further study at the graduate level.
Reflecting the historic diversity of the campus community, the college is committed to
addressing through its curriculum content and delivery the needs of both traditional and
nontraditional learners in the Northern Mindanao community and beyond.
Driven by its mission and vision to provide quality academic programs, the University submitted
the Education, Liberal Arts and Commerce programs to Philippine Association of Colleges and
University on Accreditation (PACUCOA) for voluntary accreditation. The Business
Administration program was awarded Level III Re-Accredited Status in 2011.
The College of Business and Management is still in its original building of the Maria Mercado
Hall, serving its students with quality education, through the recently revised (effective SY
2011-2012) curriculum programs:
 Bachelor of Science in Accountancy
 Bachelor of Science in Accounting Technology
 Bachelor of Science in Hotel and Restaurant Management
 Bachelor of Science in Office Administration
 Bachelor of Science in Business Administration
 Bachelor of Science in Real Estate Management
Major in:
 Financial Management
 Marketing Management
 Business Economics
 Human Resource Development Management

3. BACKGROUND OF THE STUDY
The Bachelor of Science in Hotel and Restaurant Management (BSHRM) program is geared
towards equipping students with the necessary knowledge, skills and attitude to provide quality
service in the hospitality industry. The program contains subjects that will address the needs of
different sectors in the hospitality industry, such as culinary, front office, tourism, resort and
hotel operations. Its primary concentration is on the development of practical and
management skills which are achieved through the combination of theoretical classes,
practicum exercises and experiential learning.
Graduates of this course will possess business management and accounting skills to be able to
compute daily sales, recipe costing/cost control and inventory management. The program also
helps students to develop effective communication and interpersonal skills which are essential
in establishing positive employer/employee/customer relations.
Collection of Data
The tool in gathering the needed data and information in this study was questionnaire which
has four parts. The questionnaire was utilized to obtain the data. Out of 98 3rd year HRM
students, we only select 40 students to answer our questions that are stated in the
questionnaire. We only conducted the survey in 1 to 2 days and evaluated in just 1 day.

4. RESULTS OF THE STUDY
Responses to the students were analyzed and interpreted using the following
interpretations.
Training Needs Assessment Sheet
Name:
Course/Year:
Major:
Direction: Please choose your selected interest by putting a check mark ( /).
PART I. TOPICS OF INTEREST
Political &economic context 4 Hotel & Restaurant 35 1st
Human Resource 5 Marketing 11
Finance 5 International trade 8
Accounting 5 Production 1
Technology 8 Law 1
Front Desk 31 2nd
Business 18
House Keeping 25 3rd
Medicines 1
Out of 40 respondentsthe Hotel andRestaurantgota higherpercentage of checks with 35, followed by
Front Desk who got 31 checks and lastly House Keeping who almost got ¾ of the total percentage of
respondents. We found out that the respondent doesn’t like law, medicines, and production as their
topic of interest.
PART II. COMMUNICATION SKILLS
WRIITEN COMMUNICATION SPOKEN COMMUNICATION
Reports 23 1st
Telephoning 22 2nd
Formal business emails 12 3rd
Conference calls 10
More informal emails 11 Meetings 13
Memos 3 Negotiations 6
Minutes 3 Socializing 24 1st
Articles 10 Presentation 12
Press releases 2 Workshops 15 3rd
Web Sites 18 2nd
Speech 11
Case Studies / Thesis 4

5. In writtencommunication,half of respondents check “Reports” which they are expert in that category,
and incontrast, only2 personscheckthe PressReleasesanditisthe lowestchecksthatthe respondents
chosen. In spoken communication “Socializing” got 24 checks and Negotiations has been the lowest
spoken communication chosen by the HRMstudents.
PART III. INTERPERSONAL SKILLS
Negotiating, Group Process and Questioning has been the lowest interpersonal skill chosen by
the HRM students. Out of 40, these 3 categories caught only 2 checks and we found out that
HRM students are not expert to those categories also.
PART IV. VALUES/OTHERS
Public Relations 25 Stress Management 9
Time Management 25 Climate Change 9
Personality Development 23 People Management 7
Leadership 22
Work Attitude 19
Almost 3/4 of respondents checks both Public Management and Time Management and followed by
PersonalityDevelopment with23checksand lastly Leadership with22 checks.Thismeans that they find
these topics more exciting and interesting. In contrast, HRMstudents don’t like people management
because it only caught 7 checks or almost ¼ of the respondents.
What is your main goal for this course?
The main goal of the respondents is that, they want to have a stable job a job that fits to their
skills and talents and they also want to travel around the world in order for them to know other
countries culture and languages aside here in the Philippines.
Expert Competent Experience Novice None Total
Conducting Presentation
Running Meetings
Negotiating
Writing
Group Process
Problem Solving
Conflict Management
Interviewing
Team Building
Decision Making
Questioning
Assertiveness
3
0
1
3
3
3
1
5
6
1
1
3
18
10
15
8
11
8
3
7
13
18
19
8
20
21
16
22
19
19
20
16
13
11
15
17
3
4
2
3
2
8
7
8
3
6
2
6
0
0
0
0
0
0
0
0
0
0
0
0
44
35
34
36
35
38
31
36
35
35
37
34

6. CONCLUSIONS:
In Part I these 3 topics (Hotel & Restaurant, Front Desk and Housekeeping) of interest got a higher
percentage of checks. We conclude that these topics are related to their courses and they find it
interesting so that’s why most of them are checking that box.
In WrittenCommunicationmostof the respondentschoosethe “Reports”with 23 checks. The second is
the “Web Sites”with an 18 checks and followed by the “Formal Business emails” with a 12 checks. The
respondentschoose the reportsastheirwrittencommunicationskillsbecausemostof themare familiar
on how to write reports that taught by their teachers, they find it easy and they experience it many
times. InSpokenCommunicationthe respondentschoose the “Socializing” with 24 checks, they choose
it because itisrequiredtotheircourse thattheyshouldknow how to socialize others well and fluently.
“Telephoning” is the second highest which it has 22 checks and the third is the “Workshops” with 15
checks.
In part III, the respondents are expert in Team Building but less expert in Questioning and Running
Meetings. The respondents are expert in Team Building because they say that they’ve experience it
many times since high school and in Team Building they find it interesting because it helps them to
enhance theircreativity skills,communication skills,etc.We alsoconclude thatthe respondents are less
competentinConflictManagementbecause theydon’tknow how to solve aproblemsothat’swhy they
are novice in negotiating, questioning and in group process.
In part IV, the respondents are agreeing for Public Relations and Time Management, both of it got a
higher percentage of checks. Public Relations and Time Management helps them a lot in a way that it
can enhance their communication skills in public and through time management they are able to
organize and manage their time properly.

7. SUBMITTED BY THE GROUP 3:
Origenes, Khryss Mariz
Origenes, RyanMark
Oporto, Joan
Pescones, Lormae Lou
Pitos, I Man Lou
SUBMITTED TO:
Mr. Joey A. Cabrera