Government Efficiency in Macedonia and Albania

ICT - A driver for improving DemocracyMOLDOVA ICT SUMMIT 2011CHISINAU, MAY 2011Vasko Kronevski, CEO Nextsense Empowering development through Information Technology

e-Democracy “Tell me and I will forget, show me and I will remember, involve me and I will understand.” An old Chinese proverb e-Democracy refers to the use of information technologies and communication technologies and strategies in political and governance processes. The goal of e-democracy is to reverse the cynicism citizens have about their government institutions. e-Democracy IS – ,[object Object]

constituent’ s voice being heard and valuede-Democracy IS NOT – ,[object Object]

an answer to all problems,[object Object]

e-Cabinet Government Plan and Program National Action Plan for approximation to the EU Acquis Communitaire Process Preparation, approval and submitting of acts Extended collaboration processes between ministries Electronic archiving of materials Sessions of the Government Committees Sessions of the Council of the ministers Publishing of conclusions of the Sessions Government Internet Portal Official Journal Parliament

e-Cabinet - Government Plan and Program Government strategic planning including Program items and related measures and activities Performance indicators Budget related to specific activities Relation to National Action Plan for approximation to the EU Acquis Communitaire

e-Cabinet - Approximation to EU legislative Regular updates of the EU Acquis provided by the new releases of the Progress Editor Assign the responsible authority for each individual EU measure which would then decide if the measure is relevant for Albania’s process of harmonisation of the national legislation with the EU Acquis Workflow between MEI and line ministries Workflow within line ministries Workflow within MEI

e-Cabinet Workflow for approval of materials Digital signatures Supports information versioning on multiple levels with automated versioning Monitoring at any phase with status; number of received materials; due time for preparation; approval; waiting for an opinion, etc… KPIs and scorecards Raises collaboration on the next level – besides predefined document templates, new platform now offers custom document templates Dynamic approval allows practically unlimited number of approval levels Multilingual by design – with option to work on multiple languages interfaces and content localization at the same time

Government - Processes Forming a Team Project LawInitiation Approval 1..N GPMS Preparation (collab.) on project law Inter-ministerial cooperation Request for opinion to relevant Ministries Final approval 1..N Implement changes based on opinions Nominate lawyer/team Approval 1..N Draft law complete Analyze draft law & make necessary changes Received in Central Gov Secretary General Approval PM Approval Prepare Draft Agenda Schedule new Gov. meeting Constituents Constituents e-Cabinet Constituents Government Session Prepare Gov. Decisions Publish Govt. Decisions Official Journal Parliament

e-Cabinet 3.0 Legislation Impact Assessment tools Data capturing at source integrate XML standard for legal acts in the process for drafting new or amending existing legal acts Point of time compiled versions of legal acts Integrate public participation tools in process for drafting of legal acts Enable work on multiple languages interfaces and content localization at the same time Improved performance monitoring and evaluation tools (identify bottle necks and delays)

e-Parliament, a strategic approach for improving democracy Vision Achieve more transparent, cost-effective and faster processes in parliament with the usage of ICT. Mission Give access to rich, contextual information to everyone involved in parliamentary processes: MPs, professionals, experts, media and citizens. Allow faster decision-making and lower bureaucracy through information systems that enable access to information to anyone, anywhere and on any device. ICT Experience, Vision and Technology Excellence Common goal (Position / Opposition) Declaration for establishing the e-Parliament Joint strategic leadership at the highest level

Parliament objectives Key characteristicsof a democratic parliament representative: that is, socially and politically representative of the diversity of the people, and ensuring equal opportunities and protections for all its members; transparent: that is, being open to the nation through different media, and transparent in the conduct of its business; accessible: involving the public, associations and movements of civil society, in the work of parliament; accountable: this involves members of parliament being accountable to the electorate for their performance in office and integrity of conduct; effective: this means the effective organization of business in accordance with these democratic values, and the performance of parliament’s legislative and oversight functions in a manner that serves the needs of the whole population. Source: Parliament and democracy in the twenty-first century: A guide to good practice, Inter-Parliamentary Union, 2006.

Others about e-Parliament … E-Parliament gives us an opportunity to break with old ways of thinking and engage in dialogue just as the young people of the world are. When it comes to governance, technology provides opportunities for citizen discussion and public engagement; it strengthens accountability; ultimately, it will help democracies be more democratic. Welcoming Remarks by Nancy Pelosi, Speaker of the U.S. House of Representatives to the World E-Parliament Conference 2009, Washington D.C., 3 November 2009 e-Parliament can be defined as a legislature that is empowered to be more transparent, accessible and accountable through ICT. It empowers people, in all their diversity, to be more engaged in public life by providing higher quality information and greater access to its parliamentary documents and activities. It is an organization where connected stakeholders use information and communication technologies to support its primary functions of representation, law-making and oversight more effectively. World e-Parliament Report 2008, United Nations Department of Economic and Social Affairs and the Inter-Parliamentary Union through the Global Centre for ICT in Parliament

e-Parliament - Processes Legislation process Initiating new bill Process of preparation, approval and submission of bills Process of collecting signatures for the request for first reading Process of submission of amendments Sessions of committees (agenda, conclusions, minutes, voting results, transcripts, video and audio recordings, ...) Plenary Sessions (agenda, conclusions, transcripts, voting reports...) Parliamentary Questions Automation of work of President of Assembly, Secretary General, MPs, Parliamentary groups (specific interfaces for every user role) Publishing of daily material in procedure, scheduled meetings, agenda, conclusions, transcripts, voting reports of the Sessions Parliament and working bodies

e-Parliament Information Systems

e-Parliament - Common functions Document repository Document archiving Workflow Remote access Digital signatures of every critical action System generated documents and letters in every step in the process based on templates Notifications for deadlines, new sessions, new acts in process through solution interface, email, SMS Mobile view Single sign-on Key Performance Indicators Multiple versions of acts and document Parliament web TV with searchable video and audio archive Subscriptions for notifications

e-Parliament - Common functions publishing, sharing and searching (enabling the capturing, sharing and rapid search and retrieval of proceedings in chambers and committees); collaboration (enabling the flow of appropriate information between Parliamentary stakeholders); tracking and workflow (enabling an understanding of the key issues and where to focus attention, such as the progress of draft legislation); interaction with government (ensuring the smooth two-way communication including parliamentary questions raised by the Parliament for answer by the government); interactions with other Parliaments (ensuring that various tiers of national and supranational Parliaments – such as between national and supra-national bodies such as the EU Parliament); information analysis (enabling the transformation of information into insight);

e-Parliament - Common functions multi-lingual support (enabling Parliaments to communicate with each other effectively and within and across states where multi-lingual environments are required, including support for constituents with diverse language requirements); accessibility (ensuring that both legal and moral requirements are met in terms of equality of access and participation to those with disabilities); mobility of access (ensuring that the services and information are available whilst Members, their staff and Officials are on the move and that they do not physically need to be within the Parliamentary estate to make use of Parliamentary services); security (ensuring best practice security procedures and the deployment of systems built to recognised standards of international security accreditation); adoption of open-interoperability standards (ensuringinteroperability between systems regardless of their platform, technology or vendor)

Parliament - Processes Preparation (collab.) on bill Inviting co-proposers Sign the proposed bill Bill Initiation Initiating Notify Civic, MPs & Government Determining primary working committee Analyze technical compliance Submit to Parliament procedure Scrutiny Schedule and held Plenary Session Schedule and held Committee Meetings and Decisions Notify Committees and MPs Collecting signatures for the request Committee Meetings President signs the law Prepare Amendment Amend bills Plenary session Parliament submits to Official Journal Constituents Constituents Constituents Official Journal Plenary session MP Questions Government Government Government

e-Parliament add-ons – improvements Social Networking (Facebook / Twitter) Direct contact between citizens and their representatives Can empower individuals to gain redress in the event of criticism Citizen involvement in legislation and other committee work of a parliament Parliamentary members are more accessible to citizens and social groups, and they can exercise influence in turn. with the advent of web 2.0 technologies, such as blogging and social networking Parliaments can support civil engagement. Multi-touch Interactions are performed using gestures and flicks With Multi-touch users can literary to “grab bills and decisions with hands” and move information with simple gestures and touches The intuitive and approachable interface Improve communication, shorten the learning curve and enhance efficiency in consuming information

e-Parliament add-ons – improvements i(in progress) Strategic planning including Program items and related measures and activities Integration with National Action Plan for approximation to the EU AcquisCommunitaire work on multiple languages interfaces and content localization at the same time Direct push of information to citizens and media

Legislative Knowledge Managementa building block for integrated Legislative Knowledge management Integrated content management system for legislative knowledge management including Preparation, Publishing, Archiving and Search Toolset for Discovery, Search, Notification on any legislative document Establishes interoperability, communication and publishing of Macedonian legal regulation Improvement of effectiveness of employees Reduction of errors in preparation process Enforces standards in legislative documents Reducing administrative costs and complexities in the legislative process “de-facto” standard in XML representation of official legislation Work in progress Point of time compiled versions of legal acts Enforcement of standards in legislative documents across all participant institutions Legislative compliance tools for companies

Official Journal - Processes Apply and verify XML standards to legal acts Parliament Preparation for hard copy edition Value added services Value – added services Receiving acts for publishing Legislative knowledge database Preparation for on-line edition Government Constituents Government Ministries Parliament

Quick wins / Benefits ,[object Object]

Enabling transparent citizen access

Increased transparency in the operation and accessibility of the decisions to the public

Enabling transformation of the internal data sources into information available for the citizens

Contribution to the reform of the public administration enabling accumulation of a “legislative knowledge/ resources”

Shortens the learning curve for MPs and Government officials (process driven)

Government Efficiency in Macedonia and Albania

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