The document discusses the Washington State Library's use of Web 2.0 technologies and the benefits of government agencies adopting Web 2.0. The State Library uses blogs, Flickr, chat, mashups, wikis, and social bookmarking to engage new audiences and share content. Adopting Web 2.0 allows government to be more transparent, accountable, responsive and engage citizens. However, there are challenges like defining projects, gaining support, and handling comments. Strategies for successful Web 2.0 use include developing policies, dedicating staff time, knowing audiences, and encouraging participation. When used well, Web 2.0 can increase awareness of agencies and support more diverse dialogue.