The document discusses the concept of Web 2.0 and how it can be applied to government. It defines Web 2.0 as an era focused on people, data, and sharing enabled by technologies that facilitate collaboration and participation. The key aspects of Web 2.0 are openness, real-time interaction, positive network effects, and harnessing collective intelligence. For government, Web 2.0 suggests moving beyond traditional eGovernment portals to exposing and sharing data in ways that allow others to reuse and mash up the information. Examples like Flickr, Twitter, and Get Satisfaction are provided to illustrate how governments could embrace these principles.

1. government in the 2.0 era Hillary Hartley NIC Inc.

2. What is Web 2.0?

4. Web 2.0 is not… all about technology.

5. It is an era.

7. Core tenets of Web 2.0 Openness Collaboration Community

8. What does this mean for government?

9. The productivity gains from Web 1.0 have been used up. The efficiency gains and the real value of Web 2.0 will come from collaboration .

10. Web 1.0  eGov Web 2.0  ????

11. eGov, iGov, we all Gov efficiency & invisibility

13. let’s dig deeper

14. The 5 Ws Who? What? When? Where? Why?

15. Who? 1

16. Web 2.0 is about people .

17. Read-write Web + People Using It Web 2.0

20. What? 2

21. Web 2.0 is about data .

24. There are creative people all around the world…and they are going to think of things to do with our [data] that we didn’t think of. - Vint Cerf, Google Web 2.0 is about data .

25. Quick Case Study iamcaltrain.com

26. www.caltrain.org

27. maps.yahoo.com

28. www.iamcaltrain.com

29. Web 2.0 is about sharing .

31. When? 3

32. Web 2.0 is NOW .

34. Where? 4

35. Web 2.0 is about the network .

39. Why? 5

40. Government 2.0 is here .

42. “ loosely joined pieces”

44. Trust  Empowerment Cooperate with your citizens. Reward collaboration. Loosen the grips of control.

45. Examples Some of my favorite sites. What they do, and how you might use them.

46. flickr folksonomy-based photo-sharing

52. twitter What are you doing?

53. a personal twitter page

54. “ news river”

55. customer service

56. customer service 2

57. some gov-related twitters

58. Los Angeles Fire Department

59. UK Prime Minister’s Office

60. Michigan Governor

62. get satisfaction people-powered customer service

64. twitter help pages

65. some gov-related forums

66. Logan, Utah

67. Ann Arbor City Council

69. Your To-Do List

71. At the end of the day, it’s not even about collecting information on your portals. The best way to make yourself web 2.0 is actually to expose your data in ways that let other people re-use it . Tim O’Reilly, Government Thinking about Web 2.0

72. Web 2.0 is not just about the technology… It is the emergence of a new era, a shift in ideals, enabled by the technology.

73. embrace the shift

74. Photos & Concepts http://flickr.com/photos/dpwhitt/127977447/ http://flickr.com/photos/tookie/183503927/ http://flickr.com/photos/vonkinder/318622997/ http://flickr.com/photos/ryanr/142455033/ http://flickr.com/photos/adrian_s/8271860/ http://flickr.com/photos/thorinside/194806347/ http://flickr.com/photos/zeuxis/318242414/ http://flickr.com/photos/moonrising/211122147/ http://flickr.com/photos/tcp909/132665279/ http://flickr.com/photos/m_e_l_o_d_y/392265668/ http://flickr.com/photos/darwinbell/515431862/ Many thanks to Tara Hunt (http://horsepigcow.com) and Silona Bonewald (http://silona.com).

75. Thank you! Hillary Hartley [email_address] 415-573-2487