The document discusses the challenges of problem-solving in a rapidly changing world, emphasizing the need for effective questioning to arrive at the correct answers. It introduces various tools and processes for understanding and designing services based on revealed needs using data visualization and analysis. The focus is on building a cyclical process for decision-making that facilitates clarity and ongoing transformation.

1. valuable knowledge assets
giorgia lupi | april 13, 2011 | convergences

2. problem solving?
against isolation

3. problem solving?
against cathegorization

4. towards revealing
thinking less?

5. it’s already too late!
by the time the problem isbrace to be solved....
it has probably altered.

6. planning?
how to act, decide, and plan in a world constantly
moving even faster and faster....?

7. tools to get the right vision
The first step to get the correct answer,
is to make the correct question...

8. starting from an everyday life
example ... to arrive to design problems...

9. dashboards
dynamic information panels

10. ok. but design?
how can we move this
ideas towards design processes?

11. plan of services (Mi)
3 minutes: 2 years / 80 people
(with Interaction Design Lab)

12. a different paradigm
These services are defined again and again
based on revealed or outlined needs

13. services, spaces, possibilit ies offered
services needed
the table of services
instrument #1

14. hearing the city
(how to fill the matrix?)

15. 88 ambiental atlas
(how to render all the informations?)

16. 1) neighborhood analysi
quantitative informations

17. 2) working services
and effective structures

18. 3) working services
geolocalyzed

19. 4) critical sytuations
geolocalyzed / quantified

20. 5) potentiality
geolocalyzed / quantified

21. 6) pointers
comparing with the city

22. 7) ongoing transformation
updatable/to decide where, and when to put what

23. cyclical process !
keyword

24. so what?
building possibilities of taking complex decisions,
not building decisions...

25. to understand is to know
what causes provoke what effects...

26. seeing clearly
people can see more clearly if they have the
right idea. the right idea it’s constructed having
evidences at hand...

27. ..helping with what?
the very process of interacting with
information causes more and more
information to be generated...

28. ..less is more

29. “As for a picture, if it
isn’t worth a thousand
words, the hell with it”.
(Ad Reinhardt)

30. The real questions are:
does it solve the problem?
Is it of adequate quality?
How will it be ten years from now?
(charles eames)
process vd product
keyword

31. valuable knowledge assets
giorgia lupi | april 13, 2011 | convergences