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Putting People First at Steelcase
The document summarizes research from Steelcase on the topics of work, learning and physical space. It discusses how they take a human-centered design approach to gain insights through methods like observations, interviews and prototyping. It provides examples of research projects on classrooms, knowledge workers and the social aspects of learning. The goal is to understand how physical space can better support work and learning by facilitating interaction, visibility of thinking and ease of sharing information.
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Putting People First at Steelcase
- 1. CLO Symposium April 13, 2010 Steelcase inc.
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- 3. WorkSpace Futures we are about Gaining a greater understanding of Work, workers & workspaces through Human Centered Design
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- 5. Ways of Knowing Ask Observe Engage To reveal the To reveal the To reveal the explicit tacit latent
- 6. understand observe synthesize realize prototype measure • secondary research • conversant with language • trend analysis • photography, ethnography a process for human-centered • contextual interviews design • participatory design • patterns recognized • Insights developed • design principles articulated • create thought starters • develop new solutions
- 7. conduct secondary research review market research uncover trends & relationships Understand
- 8. conduct primary research run field observations conduct contextual Interviews Observe participatory design
- 9. Workarounds Obstacles Workarounds Conflicts Obstacles Wear patterns Conflicts Wear patterns Things to look for Things to look for
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- 13. share research findings discover insights create design principles Synthesize
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- 16. visualize product & application concepts package findings circulate ideas Realize
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- 19. build full‐scale models run simulations collect data Prototype
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- 21. conduct experiments provide feedback iterate and test Measure
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- 27. What's the differencebetween these classrooms?
- 28. Not much. Andthat's the problem. c.1900 c.1957 2010
- 29. Learning and the Brain • understanding how people learn the brain/anfa learning, memory, physical & physical space • learning theory switching between modes • assessment and simulation learning by doing
- 30. The Social LifeOf Information • communities of practice Social Learning Theory mentoring and apprenticeship importance of visibility • collaboration switching between modes I and we atoms and bits
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- 32. Allow all classrooms to easily transition between single‐ and multi‐focus modes Enable students and faculty to share information in new ways Sequential Simultaneous single‐focus multi‐focus
- 34. Learn Lab SteelcaseUniversity
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- 37. Intellectual Capital Thomas Stewart in, The New Wealth of Organizations, understands Intellectual Capital as a way to value an organization. We define it as: Human Capital + Social Capital = Intellectual Capital Human Capital: Adam Smith saw human capital as “skills, dexterity (physical, intellectual, psychological, etc) and judgment.” The Intelligence we were born with and what we have learned in life. Social Capital: James Coleman defined social capital as ”anything that facilitates individual or collective action, generated by networks of relationships, reciprocity, trust, and social norms” Intellectual Capital: is” knowledge that can be exploited for some money‐making or other useful purpose.”
- 38. Knowledge Capital Karen Stephenson defines knowledge capital as: Human Capital + Social Capital + Artifacts = Knowledge Capital Human Capital: Adam Smith saw human capital as “skills, dexterity (physical, intellectual, psychological, etc) and judgment.” The Intelligence we were born with and what we have learned in life. Social Capital: James Coleman defined social capital as “anything that facilitates individual or collective action, generated by networks of relationships, reciprocity, trust, and social norms” Artifacts: “any object made or modified by a human culture “.
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- 41. Project Drawers Media Archive Cooliris for observation photos Process Map Synthesis Insight Tiles • Workplace, • Higher Education • Healthcare Threshold Dendrite Maps Floor Plan
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- 49. brand build learn test the from to see now whole the the and by way inside every always of the out day in parts new ways
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- 52. powered tables Front porches and impromptu interactions…utilize the between space
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- 57. Entrance to SteelcaseUniversity