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The Ingredients of
Effective Feedback
Leadership Learning at Lunch Series
Dr Tim Baker
The Ingredients of Effective Feedback
Roughly by a three to one margin, employees
believe that constructive feedback does more to
improve their performance than positive feedback
The secret to having employees listen to your
feedback is whether or not they respect you.
Respect is earned, incredibly hard to get, and
requires authenticity.
You could have the
exact same thing said
by two different
people with two
completely different
effects.
The Ingredients of Effective Feedback
Managing Expectations
What are my expectations as the leader?
Have I communicated these expectations to my team?
Do my team understand my expectations?
Do my team members accept my expectations?
Are my team members omitted to meeting those expectations?
Do my team members know how they are performing against those expectations?
Am I supporting my team members to achieve those expectations?
Timing
Specific
Make your feedback specific
“Overall good job on the
presentation at this
morning’s meeting. But it
could have been better.”
This is so vague. What was
wrong with it. Plus, just
because you didn’t like it,
does it necessarily mean it is
bad? How could it have been
better?
“Great job on the presentation!
I really like how you used
statistics to back up your key
points.
One small comment: Maybe for
next time would be to invite
more comments from the group
to get them more involved.”
Frequency
Questions
Privacy
Critical Incidents
Focus on the future
Guidelines for
Conversations
on Poor
Performance
Avoid
confrontation
& argument
Emphasis
strengths as
well as
weaknesses
Seek out
the causes
Your homework
Make a commitment to give feedback
three times a day for the next week
Mod 1 – The Ingredients of Effective Feedback
(Fri, Aug 19, 2016 12:00 PM - 1:00 PM AEST)
Mod 2 – Enhancing Your Personal Influence
(Wed, Aug 31, 2016 12:00 PM - 1:00 PM AEST)
Mod 3 – Optimising Team Performance (Fri,
Sep 23, 2016 12:00 PM - 1:00 PM AEST)
Mod 4 – Getting the Very Best from People
(Fri, Oct 14, 2016 12:00 PM - 1:00 PM AEST)
Mod 5 – Understanding People and their
Personalities (Fri, Oct 28, 2016 12:00 PM - 1:00
PM AEST)
Mod 6 – Facilitating Effective Meetings (Fri,
Nov 11, 2016 12:00 PM - 1:00 PM AEST)

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The Ingredients of Effective Feedback

  • 1. The Ingredients of Effective Feedback Leadership Learning at Lunch Series Dr Tim Baker
  • 3. Roughly by a three to one margin, employees believe that constructive feedback does more to improve their performance than positive feedback The secret to having employees listen to your feedback is whether or not they respect you. Respect is earned, incredibly hard to get, and requires authenticity. You could have the exact same thing said by two different people with two completely different effects.
  • 5. Managing Expectations What are my expectations as the leader? Have I communicated these expectations to my team? Do my team understand my expectations? Do my team members accept my expectations? Are my team members omitted to meeting those expectations? Do my team members know how they are performing against those expectations? Am I supporting my team members to achieve those expectations?
  • 8. Make your feedback specific “Overall good job on the presentation at this morning’s meeting. But it could have been better.” This is so vague. What was wrong with it. Plus, just because you didn’t like it, does it necessarily mean it is bad? How could it have been better? “Great job on the presentation! I really like how you used statistics to back up your key points. One small comment: Maybe for next time would be to invite more comments from the group to get them more involved.”
  • 13. Focus on the future
  • 16. Your homework Make a commitment to give feedback three times a day for the next week
  • 17. Mod 1 – The Ingredients of Effective Feedback (Fri, Aug 19, 2016 12:00 PM - 1:00 PM AEST) Mod 2 – Enhancing Your Personal Influence (Wed, Aug 31, 2016 12:00 PM - 1:00 PM AEST) Mod 3 – Optimising Team Performance (Fri, Sep 23, 2016 12:00 PM - 1:00 PM AEST) Mod 4 – Getting the Very Best from People (Fri, Oct 14, 2016 12:00 PM - 1:00 PM AEST) Mod 5 – Understanding People and their Personalities (Fri, Oct 28, 2016 12:00 PM - 1:00 PM AEST) Mod 6 – Facilitating Effective Meetings (Fri, Nov 11, 2016 12:00 PM - 1:00 PM AEST)