The Tech Bust
Occupancy Rates Decline
100%                                                                    Occupancy
                                                       Industrial
                                                                        rates fell by
               95.8%
90%    94.2%




                       91.8%
                                                       Office
80%                                                                     nearly 20%




                                       82.7%
                               81.2%
                                                                        from 2000




                                                        77.1%
                                               77.0%




                                                                76.8%
70%
                                                                        to 2003.
60%
50%
40%
30%
20%
10%
 0%
         2000            2001            2002             2003

          Source: CB Richard Ellis (industrial) & Colliers
          Oxford (office).
COA Sales Tax Revenue
  Declines
           $120
                                                          By 2003, the city’s
                  $117.8      $117.4                      revenue from sales
                                                          tax had dropped
           $115
                                                          $13 million,
                                             $110.2       severely impacting
           $110                                           services.
Millions




                                                           $105.0
           $105


           $100


            $95
                  2000         2001           2002          2003


                      Source: Texas Comptrollers Office
Venture Capital
Investment Declines
           $2,500
                                                    By 2002, venture
                     $2,076
                                                    capital investment fell
           $2,000
                                                    to 20% of what it had
                                                    been two years earlier.
Millions




           $1,500

                                 $1,059
           $1,000


                                             $448        $496
            $500


              $0
                      2000        2001       2002        2003


             Source: PricewaterhouseCoopers/Venture Economics/NVCA.
Meanwhile…
Austin had taken itself out of the
economic development “game”
   Austin Chamber’s economic development funds
   were being diverted for operations – annual
   funding for economic development was
   $500,000
   Chamber’s website for site selection and
   business relocation/expansion was “under
   construction”. . . for over 5 years
   Chamber had one full-time staff member
   focused on economic development
   A City employee skipped a meeting with a
   major auto manufacturer
Opportunity Austin
5-Year Plan

  Program Goals:
    72,000 net new jobs
    $2.9 billion net increase in
    payroll
    $14 billion in GRP
Opportunity Austin
5-County Region
The Beginning of
Opportunity Austin
We raised $14 million in 2004
($3 million over our goal!)
Summary of Results
                         5-Year         5-Year
                         Result          Goal
      New Jobs           124,200         72,000
   Payroll Increase     $5.7 Billion   $2.9 Billion
 Corporate relocation
                           144            100
   announcements
 Out-of-region visits      835            500
   Prospect visits         540            250
  Regional retention
                           857            475
        visits
Opportunity Austin
     Relocations By Target Industry Sector
                 (2004-2008)
       Clean Energy                    6
       Data Center                     5
       Digital Media                  15
       Headquarter/Regional Office    29
       Life Sciences                  13
       Semiconductor                  13
       Software                       17
       Wireless                        8
       Other IT                       11
       Other                          27
       TOTAL                         144
Opportunity Austin
Job Creation
Largest 100 Metros
                      Nonfarm                 2003-2008           1998-2003
                     jobs, Dec.
                       2008           Diff.     % Ch.     Rank   % Ch.   Rank
Austin MSA             783,300      124,200     18.8%      1      6.4%   26
Raleigh MSA            516,600      72,500      16.3       2      5.1    38
Houston MSA          2,628,100      336,600     14.7       3      2.9    50
Las Vegas MSA          899,700      114,700     14.6       4     22.1     2
Salt Lake City MSA     646,100      78,300      13.8       5      3.1    49
San Antonio MSA        856,700      99,300      13.1       6      5.0    39
Tulsa MSA              439,800      47,100      12.0       7     -2.3    84
Fort Worth MDiv        884,200      93,800      11.9       8      3.6    46
Durham MSA             292,800      31,000      11.8       9      2.1    57
Dallas MDiv          2,119,600      222,100     11.7      10      0.6    69
Baton Rouge MSA        380,400      39,500      11.6      11      2.7    53
Orlando MSA          1,064,900      109,600     11.5      12      9.4    13
Charleston MSA         296,200      28,800      10.8      13      7.4    19
Boise City MSA         263,600      25,500      10.7      14     11.4     7
Wichita MSA            313,300      29,500      10.4      15     -5.1    97




               Source: U.S. Bureau of Labor Statistics.
Employees on Non-Farm
Payrolls 2003-2008
20%     18.8%
18%
16%
14%                       12.9%
12%
10%
 8%
 6%
                                               3.7%
 4%
 2%
 0%
      Austin MSA           Texas          United States




         Source: U.S. Bureau of Labor Statistics.
Real Estate Absorption
                       4.5                                            +41,700
                       4.0
                       3.5             Office
                                                                            +24,800
                       3.0             Industrial
Millions of Sq. Ft.




                       2.5                            +22,700 +25,100                 +9,900
                       2.0
                       1.5
                       1.0                      -1,300
                                       -5,800
                       0.5   -23,900
                       0.0
                      -0.5
                      -1.0
                      -1.5
                      -2.0
                      -2.5
                              2001 2002 2003 2004 2005 2006 2007 2008




                                                    Source: CoStar.
Office Building Sales

      250                                        +24,800
                                                                  Transactions
                                                         +9,900
      200                           +25,100
                                          +41,700
                                                                  Avg Price/SF

      150
            -23,900 -5,800     +22,700
                          -1,300
      100

       50

        0
            2001 2002 2003 2004 2005 2006 2007 2008
Transactions 7     11   11   23   33   14   33   18
Avg Price/SF $115 $118 $100 $121 $174 $172 $249 $199




            Source: Sperry Van Ness, Advisor Insights.
Existing Home Sales

                                                                      +41,700 +24,800
           $8
                                                                       $6.96 $6.91
           $7                                               +25,100
                                                                                        +9,900
           $6                                       +22,700   $5.66                     $5.46
                                           -1,300
Billions




           $5 +33,100 -23,900     -5,800            $4.49
                                  $3.90
           $4   $3.56 $3.56 $3.70
           $3

           $2

           $1

           $0
                2000      2001    2002     2003     2004      2005     2006    2007     2008




                       Source: Real Estate Center at Texas A&M University.
>>Opportunity Austin 2.0
A challenging time…
Austin Companies in the
News in 2008
Advanced Micro Devices                         Jewelery Channel closes in Round Rock
lays off 364

     Applied Materials lays off 650
                                                       Midway Games cuts 50
                                                       Austin jobs
Dell eliminates 900 manufacturing jobs
                                                   300 jobs lost with ModusLink
  Aquatic Industries closes Leander                closing in Round Rock
  plant

Education Finance partners closes          NCsoft downsizes
student loan service center
                                           Austin Studio by 100

             Freescale downsizes by 138 jobs


                     Harcourt Education eliminates
                     200 jobs
Austin Companies in the
News in 2009
Google closes recently
established Austin office


 Applied Materials downsizing                       Spansion cuts 163 Austin
 continues with another 60 layoffs                  jobs


   Sun Microsystems prospects
   uncertain following acquisition



                  Freescale downsizes by 319 jobs
Fastest Growing Among
Top 50 Metropolitan Areas
                          Non-farm           Growth June ‘08-June ‘09
                         payroll jobs                                   Rank
                          June ‘09           Difference      % Ch.

Austin MSA              778,700               -1,200         -0.2%        1
San Antonio MSA         855,900               -6,300         -0.7         2
Virginia Beach MSA      774,000               -7,600         -1.0         3
Fort Worth MDiv         869,000              -13,700         -1.6         4
Newark MDiv           1,031,500              -16,800         -1.6         5
Washington MDiv       2,411,200              -41,000         -1.7         6
Columbus MSA            931,600              -15,900         -1.7         7
Memphis MSA             616,800              -12,900         -2.0         8
Kansas City MSA       1,008,300              -21,300         -2.1         9
Dallas MDiv           2,078,200              -44,600         -2.1        10




                  Source: U.S. Bureau of Labor Statistics.
Fastest Growing Among
Top 50 Metropolitan Areas
                                            Growth June ‘08-June ‘09
                          Non-farm
                         payroll jobs                                  Rank
                          June ‘09          Difference      % Ch.

Baltimore MSA         1,296,200             -32,000         -2.4        11
New York MDiv         5,187,700            -130,300         -2.5        12
Boston MDiv           1,687,800             -46,000         -2.7        13
Houston MSA           2,550,900             -69,600         -2.7        14
Pittsburgh MSA        1,135,400             -31,200         -2.7        15
Philadelphia MDiv     1,880,600             -54,500         -2.8        16
Nassau MDiv           1,249,200             -40,300         -3.1        17
Richmond MSA            616,100             -21,800         -3.4        18
Indianapolis MSA        890,000             -33,000         -3.6        19
Miami MDiv            1,000,700             -37,200         -3.6        20




                 Source: U.S. Bureau of Labor Statistics.
Job Growth, Peer Metros
June 2008-June 2009
 0%
      -0.2%
-1%
-2%
-3%
                -3.0%
-4%
                          -3.9%
-5%                                -4.3%     -4.3%

-6%
-7%
-8%                                                      -7.6%




              Source: U.S. Bureau of Labor Statistics.
>>Opportunity Austin 2.0
Taking Central Texas to the Next
Level
Opportunity Austin 2.0
                MAJOR GOALS
 In the next 5 years:

 1. Create a net gain of more than
    117,000 jobs

 2. Increase greater Austin’s total
   payroll by $10.8 billion
Strategy 1:
Economic Diversification
Opportunity Austin 2.0
Economic Diversification
 • “Base” Targets
      - Convergence Technologies
      - Creative Media
 • “Diversification” Targets
      - Green Industries
      - Corporate /Professional Headquarters &
        Offices
      - Health Care & Life Sciences
Opportunity Austin 2.0
Economic Diversification
 “Base” Target Industries
 Convergence technologies
  Wireless
  Software
  Nanotechnology
  Semiconductors
Opportunity Austin 2.0
Economic Diversification
 “Base” Target Industries
 Creative media
   Media Development
   Production
   Distribution
   The marketing of:
   –   Music
   –   Film
   –   Television
   –   Video Game Industries
Opportunity Austin 2.0
Economic Diversification
 Target Industries
 Green industries
  Solar panels
  Fuel cells
  Wind turbines
  Electric cars
  Clean Energy
  Green Products
Opportunity Austin 2.0
Economic Diversification
 Target Industries
 Healthcare & Life Sciences
  Medical Devices
  Bio-tech
  Bioinformatics
  Bioscience
  Nanoscience
Opportunity Austin 2.0
Economic Diversification
 Fund & Staff a Comprehensive
 International Development Program




     Samsung Recruiting Trip to
                         Korea

                                      Recruiting Trip to
                                  Mexico with UT Austin
Opportunity Austin 2.0
Economic Diversification
Brand Awareness
Opportunity Austin 2.0
Economic Diversification
Venture Capital, Entrepreneur and
Technology-Commercialization
Opportunity Austin 2.0
Economic Diversification
Fully Leverage our local resources
Strategy 2: Talent Development,
Recruitment & Retention

 Ensure K-12




                         Courtesy of Communities in Schools
Strategy 2: Talent Development,
Recruitment & Retention

 Implement a Talent Recruitment
 and Retention Initiative
Strategy 2: Talent Development,
Recruitment & Retention

 Leverage Regional Two- & Four-Year
 Colleges
Strategy 3: Keeping
Greater Austin Great
Transportation




    •$1.45 billion toll road package approved

    •155 new lane miles


  Air Transportation
    •10 new non-stop flights at ABIA
Opportunity Austin 2.0
            Opportunity Austin 2.0 Five Year Approved
                       Budget $21 Million
             $100,000                      Economic diversification
               0.5%   $1,000,000
  $483,897              4.8%               Business retention & expansion
   2.3%     $426,878
              2.0%                         Education
   $1,362,349
     6.5%                                  Talent attraction
                                           Improve transportation system

 $732,743                                  Keeping Greater Austin Great
  3.5%                                     Investor relations
                              $8,509,907   Fundraising campaign
                                40.5%
                                           Opportunity Fund

            $6,272,472
              29.9%


                         $2,111,754
                           10.1%
Opportunity Austin 2.0
                           Comparison Cities
           $70
                 $60.0
           $60
           $50
Millions




           $40
           $30           $25.0 $22.5 $22.5 $22.0
                                                   $21.0
           $20                                             $17.0 $17.0
           $10
            $0
Opportunity Austin 2.0


• Campaign launched in May 2008

• 312 companies/organizations have pledged to
  invest in O.A. 2.0

• 153 - new investors

• Contributions are up 67% from original
  investors

• Total as of August 31, 2009: $18,329,400
Opportunity Austin 2.0
Efforts as of August 2009
                              August 09   August 08   2009 YTD   Annual Goal   5‐Year Goal
 OUT OF REGION VISITS            26           9         180         120            600
 SOURCES OF LEADS                22          102        181          80            500
   State                          2                      28
   Site Consultants              4                       22
   National Broker                ‐                       6
   Local Broker                   2                      19
   Web                            2                      10
   Out of Region Visits           1                      42
   Direct Company                5                       23
   Referral                       6                      31
 LEAD GENERATION                 81           ‐         350          500          2500
   Cold Calls                    48                     203
   Out of Region Visits          17                     110
   Electronic Communication      16                     37
 PROSPECT FOLLOW UP REQUEST     206          ‐         1316           ‐             ‐
 PROSPECT VISITS                 15           9         99           40           300
   New (1st)                      7                     54
   Repeat                         8                     45
 ANNOUNCEMENTS                    1           2          9           15           115
 REGIONAL RETENTION VISITS       87          29         420          360          1800

Gfarmer Birmingham Visit 090409

  • 2.
  • 3.
    Occupancy Rates Decline 100% Occupancy Industrial rates fell by 95.8% 90% 94.2% 91.8% Office 80% nearly 20% 82.7% 81.2% from 2000 77.1% 77.0% 76.8% 70% to 2003. 60% 50% 40% 30% 20% 10% 0% 2000 2001 2002 2003 Source: CB Richard Ellis (industrial) & Colliers Oxford (office).
  • 4.
    COA Sales TaxRevenue Declines $120 By 2003, the city’s $117.8 $117.4 revenue from sales tax had dropped $115 $13 million, $110.2 severely impacting $110 services. Millions $105.0 $105 $100 $95 2000 2001 2002 2003 Source: Texas Comptrollers Office
  • 5.
    Venture Capital Investment Declines $2,500 By 2002, venture $2,076 capital investment fell $2,000 to 20% of what it had been two years earlier. Millions $1,500 $1,059 $1,000 $448 $496 $500 $0 2000 2001 2002 2003 Source: PricewaterhouseCoopers/Venture Economics/NVCA.
  • 6.
    Meanwhile… Austin had takenitself out of the economic development “game” Austin Chamber’s economic development funds were being diverted for operations – annual funding for economic development was $500,000 Chamber’s website for site selection and business relocation/expansion was “under construction”. . . for over 5 years Chamber had one full-time staff member focused on economic development A City employee skipped a meeting with a major auto manufacturer
  • 7.
    Opportunity Austin 5-Year Plan Program Goals: 72,000 net new jobs $2.9 billion net increase in payroll $14 billion in GRP
  • 8.
  • 9.
    The Beginning of OpportunityAustin We raised $14 million in 2004 ($3 million over our goal!)
  • 10.
    Summary of Results 5-Year 5-Year Result Goal New Jobs 124,200 72,000 Payroll Increase $5.7 Billion $2.9 Billion Corporate relocation 144 100 announcements Out-of-region visits 835 500 Prospect visits 540 250 Regional retention 857 475 visits
  • 11.
    Opportunity Austin Relocations By Target Industry Sector (2004-2008) Clean Energy 6 Data Center 5 Digital Media 15 Headquarter/Regional Office 29 Life Sciences 13 Semiconductor 13 Software 17 Wireless 8 Other IT 11 Other 27 TOTAL 144
  • 12.
  • 13.
    Job Creation Largest 100Metros Nonfarm 2003-2008 1998-2003 jobs, Dec. 2008 Diff. % Ch. Rank % Ch. Rank Austin MSA 783,300 124,200 18.8% 1 6.4% 26 Raleigh MSA 516,600 72,500 16.3 2 5.1 38 Houston MSA 2,628,100 336,600 14.7 3 2.9 50 Las Vegas MSA 899,700 114,700 14.6 4 22.1 2 Salt Lake City MSA 646,100 78,300 13.8 5 3.1 49 San Antonio MSA 856,700 99,300 13.1 6 5.0 39 Tulsa MSA 439,800 47,100 12.0 7 -2.3 84 Fort Worth MDiv 884,200 93,800 11.9 8 3.6 46 Durham MSA 292,800 31,000 11.8 9 2.1 57 Dallas MDiv 2,119,600 222,100 11.7 10 0.6 69 Baton Rouge MSA 380,400 39,500 11.6 11 2.7 53 Orlando MSA 1,064,900 109,600 11.5 12 9.4 13 Charleston MSA 296,200 28,800 10.8 13 7.4 19 Boise City MSA 263,600 25,500 10.7 14 11.4 7 Wichita MSA 313,300 29,500 10.4 15 -5.1 97 Source: U.S. Bureau of Labor Statistics.
  • 14.
    Employees on Non-Farm Payrolls2003-2008 20% 18.8% 18% 16% 14% 12.9% 12% 10% 8% 6% 3.7% 4% 2% 0% Austin MSA Texas United States Source: U.S. Bureau of Labor Statistics.
  • 15.
    Real Estate Absorption 4.5 +41,700 4.0 3.5 Office +24,800 3.0 Industrial Millions of Sq. Ft. 2.5 +22,700 +25,100 +9,900 2.0 1.5 1.0 -1,300 -5,800 0.5 -23,900 0.0 -0.5 -1.0 -1.5 -2.0 -2.5 2001 2002 2003 2004 2005 2006 2007 2008 Source: CoStar.
  • 16.
    Office Building Sales 250 +24,800 Transactions +9,900 200 +25,100 +41,700 Avg Price/SF 150 -23,900 -5,800 +22,700 -1,300 100 50 0 2001 2002 2003 2004 2005 2006 2007 2008 Transactions 7 11 11 23 33 14 33 18 Avg Price/SF $115 $118 $100 $121 $174 $172 $249 $199 Source: Sperry Van Ness, Advisor Insights.
  • 17.
    Existing Home Sales +41,700 +24,800 $8 $6.96 $6.91 $7 +25,100 +9,900 $6 +22,700 $5.66 $5.46 -1,300 Billions $5 +33,100 -23,900 -5,800 $4.49 $3.90 $4 $3.56 $3.56 $3.70 $3 $2 $1 $0 2000 2001 2002 2003 2004 2005 2006 2007 2008 Source: Real Estate Center at Texas A&M University.
  • 18.
  • 19.
  • 20.
    Austin Companies inthe News in 2008 Advanced Micro Devices Jewelery Channel closes in Round Rock lays off 364 Applied Materials lays off 650 Midway Games cuts 50 Austin jobs Dell eliminates 900 manufacturing jobs 300 jobs lost with ModusLink Aquatic Industries closes Leander closing in Round Rock plant Education Finance partners closes NCsoft downsizes student loan service center Austin Studio by 100 Freescale downsizes by 138 jobs Harcourt Education eliminates 200 jobs
  • 21.
    Austin Companies inthe News in 2009 Google closes recently established Austin office Applied Materials downsizing Spansion cuts 163 Austin continues with another 60 layoffs jobs Sun Microsystems prospects uncertain following acquisition Freescale downsizes by 319 jobs
  • 22.
    Fastest Growing Among Top50 Metropolitan Areas Non-farm Growth June ‘08-June ‘09 payroll jobs Rank June ‘09 Difference % Ch. Austin MSA 778,700 -1,200 -0.2% 1 San Antonio MSA 855,900 -6,300 -0.7 2 Virginia Beach MSA 774,000 -7,600 -1.0 3 Fort Worth MDiv 869,000 -13,700 -1.6 4 Newark MDiv 1,031,500 -16,800 -1.6 5 Washington MDiv 2,411,200 -41,000 -1.7 6 Columbus MSA 931,600 -15,900 -1.7 7 Memphis MSA 616,800 -12,900 -2.0 8 Kansas City MSA 1,008,300 -21,300 -2.1 9 Dallas MDiv 2,078,200 -44,600 -2.1 10 Source: U.S. Bureau of Labor Statistics.
  • 23.
    Fastest Growing Among Top50 Metropolitan Areas Growth June ‘08-June ‘09 Non-farm payroll jobs Rank June ‘09 Difference % Ch. Baltimore MSA 1,296,200 -32,000 -2.4 11 New York MDiv 5,187,700 -130,300 -2.5 12 Boston MDiv 1,687,800 -46,000 -2.7 13 Houston MSA 2,550,900 -69,600 -2.7 14 Pittsburgh MSA 1,135,400 -31,200 -2.7 15 Philadelphia MDiv 1,880,600 -54,500 -2.8 16 Nassau MDiv 1,249,200 -40,300 -3.1 17 Richmond MSA 616,100 -21,800 -3.4 18 Indianapolis MSA 890,000 -33,000 -3.6 19 Miami MDiv 1,000,700 -37,200 -3.6 20 Source: U.S. Bureau of Labor Statistics.
  • 24.
    Job Growth, PeerMetros June 2008-June 2009 0% -0.2% -1% -2% -3% -3.0% -4% -3.9% -5% -4.3% -4.3% -6% -7% -8% -7.6% Source: U.S. Bureau of Labor Statistics.
  • 25.
    >>Opportunity Austin 2.0 TakingCentral Texas to the Next Level
  • 26.
    Opportunity Austin 2.0 MAJOR GOALS In the next 5 years: 1. Create a net gain of more than 117,000 jobs 2. Increase greater Austin’s total payroll by $10.8 billion
  • 27.
  • 28.
    Opportunity Austin 2.0 EconomicDiversification • “Base” Targets - Convergence Technologies - Creative Media • “Diversification” Targets - Green Industries - Corporate /Professional Headquarters & Offices - Health Care & Life Sciences
  • 29.
    Opportunity Austin 2.0 EconomicDiversification “Base” Target Industries Convergence technologies Wireless Software Nanotechnology Semiconductors
  • 30.
    Opportunity Austin 2.0 EconomicDiversification “Base” Target Industries Creative media Media Development Production Distribution The marketing of: – Music – Film – Television – Video Game Industries
  • 31.
    Opportunity Austin 2.0 EconomicDiversification Target Industries Green industries Solar panels Fuel cells Wind turbines Electric cars Clean Energy Green Products
  • 32.
    Opportunity Austin 2.0 EconomicDiversification Target Industries Healthcare & Life Sciences Medical Devices Bio-tech Bioinformatics Bioscience Nanoscience
  • 33.
    Opportunity Austin 2.0 EconomicDiversification Fund & Staff a Comprehensive International Development Program Samsung Recruiting Trip to Korea Recruiting Trip to Mexico with UT Austin
  • 34.
    Opportunity Austin 2.0 EconomicDiversification Brand Awareness
  • 35.
    Opportunity Austin 2.0 EconomicDiversification Venture Capital, Entrepreneur and Technology-Commercialization
  • 36.
    Opportunity Austin 2.0 EconomicDiversification Fully Leverage our local resources
  • 37.
    Strategy 2: TalentDevelopment, Recruitment & Retention Ensure K-12 Courtesy of Communities in Schools
  • 38.
    Strategy 2: TalentDevelopment, Recruitment & Retention Implement a Talent Recruitment and Retention Initiative
  • 39.
    Strategy 2: TalentDevelopment, Recruitment & Retention Leverage Regional Two- & Four-Year Colleges
  • 40.
  • 41.
    Transportation •$1.45 billion toll road package approved •155 new lane miles Air Transportation •10 new non-stop flights at ABIA
  • 42.
    Opportunity Austin 2.0 Opportunity Austin 2.0 Five Year Approved Budget $21 Million $100,000 Economic diversification 0.5% $1,000,000 $483,897 4.8% Business retention & expansion 2.3% $426,878 2.0% Education $1,362,349 6.5% Talent attraction Improve transportation system $732,743 Keeping Greater Austin Great 3.5% Investor relations $8,509,907 Fundraising campaign 40.5% Opportunity Fund $6,272,472 29.9% $2,111,754 10.1%
  • 43.
    Opportunity Austin 2.0 Comparison Cities $70 $60.0 $60 $50 Millions $40 $30 $25.0 $22.5 $22.5 $22.0 $21.0 $20 $17.0 $17.0 $10 $0
  • 44.
    Opportunity Austin 2.0 •Campaign launched in May 2008 • 312 companies/organizations have pledged to invest in O.A. 2.0 • 153 - new investors • Contributions are up 67% from original investors • Total as of August 31, 2009: $18,329,400
  • 45.
    Opportunity Austin 2.0 Effortsas of August 2009 August 09 August 08 2009 YTD Annual Goal 5‐Year Goal OUT OF REGION VISITS 26 9 180 120 600 SOURCES OF LEADS 22 102 181 80 500 State 2 28 Site Consultants 4 22 National Broker ‐ 6 Local Broker 2 19 Web 2 10 Out of Region Visits 1 42 Direct Company 5 23 Referral 6 31 LEAD GENERATION 81 ‐ 350 500 2500 Cold Calls 48 203 Out of Region Visits 17 110 Electronic Communication 16 37 PROSPECT FOLLOW UP REQUEST 206 ‐ 1316 ‐ ‐ PROSPECT VISITS 15 9 99 40 300 New (1st) 7 54 Repeat 8 45 ANNOUNCEMENTS 1 2 9 15 115 REGIONAL RETENTION VISITS 87 29 420 360 1800