Putting the client in control of their own feelings of comfort or discomfort, by making them transparent and adjustable, can provide the confidence boost that allows them to take tentative steps into greater discomfort.

1. WHAT’S THE RIGHT LEVEL OF DISCOMFORT?
Human beings initiate change when they feel discomfort or
dissatisfaction. So, in principle, a coaching or mentoring
conversation that doesn’t involve some level of discomfort is likely
to lead to less significant change than one that does. However, we
also tend to avoid discomfort, especially if it is elevated to become
pain. We also tend to avoid causing suffering to other people. So,
one of the key skills of a coach or mentor is to stimulate just
enough discomfort to enable the other person to be productively
curious.
Pretty much everything I have read around this topic focuses on
how the coach can calibrate the level of challenge they think the
client can take. It’s common for coaches to push harder and harder
until discomfort becomes pain, then throttle back. Yet, there’s a
much simpler solution – ask the client!

2. Draw a spectrum from “Too painful” to “Too Comfortable”. Ask the
client where they would want to set the needle on this calibrator,
given the learning they want to achieve and the fact that there may
be “no gain without pain”. At key points, invite them to move the
needle and explore with them what is happening inside them to
make them want to do so. If appropriate, share your own level of
comfort and discomfort with the conversation and the implications
for the conversation together.
The calibrator also offers the option of enabling the client to
articulate what is happening for them in the moment – what level
of comfort or discomfort are they experiencing right now? And
what would be an appropriate shift? Putting the client in control of
their own feelings of comfort or discomfort, by making them
transparent and adjustable, can provide the confidence boost that
allows them to take tentative steps into greater discomfort.
For the coach, it also provides valuable feedback on the interplay
between what they do and the impact on the client’s emotions and
capacity to engage in deep reflection. These insights allow us to
fine tune how we adjust the amount and strength of challenge we
employ.
© David Clutterbuck 2023