Conflict at work is something that we are all going to come across from time to time and it is imperative to ensure that we are not drawn into conflict.
This is a short presentation I have put together from research on how to deal with conflict in the work place and the important use of Giraffe Language in these situations.
Part A List five 21st Century Skills you need to develop- Part B Ass.pdfarcellzone
Part A
List five 21st Century Skills you need to develop.
Part B
Assessing how you think about and react to a variety of situations can help you better understand
your own emotional intelligence. Once you have an overall sense of your emotional intelligence,
you can work on improving areas you need to develop to enhance your performance in the
workplace.
Please Provide answers to each of the following questions.
1. How well do I take criticism?
2. How well do I communicate constructive criticism to others?
3. How well do I tolerate uncertainty?
4. Do I control my negative emotions well?
5. Am I open to suggestions from others?
6. Do I see opportunity in difficult situations?
7. Do I demonstrate confidence in most situations?
8. Am I dependable in an emergency?
9. Am I comfortable in most new situations?
10. Do I exercise self-discipline in most aspects of my life?
11. Can I usually control my anger?
12. How well do I deal with disappointment?
13. Am I concerned about disappointing others?
14. Do I think about the long-term consequences of my decisions and/or behavior?
15. Do I consider opinions that differ from mine when making decisions?
16. What do your answers reveal about your emotional intelligence?
17. Based on your responses, in which types of situations do you need to work on managing your
emotional intelligence?
18. Overall, are you more successful at self-management or relationship management? Explain..
Communication Hacks: Strategies for fostering collaboration and dealing with ...All Things Open
Communication Hacks: Strategies for fostering collaboration and dealing with conflict in open source
Presented by Nuritzi Sanchez, GitLab, Inc.
Presented at Open Source 101 2021
Abstract: During this talk, you'll learn about topics like cross-cultural collaboration, giving and receiving feedback, and active listening -- all things that are vital to the health of our open source communities.
After reading many self-help books, watching various TED Talks, and listening to a ton of podcasts, I've condensed my learnings to help you improve your communications skills, deal with conflict, and collaborate better than ever, not only in FOSS, but also everywhere else.
These are the slides from a workshop I am running, it definitely doesn't quite translate to self paced online, but you get an idea of some of the stuff. Please provide comments if you have any feedback!
1Week 2 Journal Project Outline TemplateUse this template.docxRAJU852744
1
Week 2 Journal: Project Outline Template
Use this template to jot down notes and develop an initial outline for your Personal Improvement Project. Remember that an outline is informal; it is meant to be a tool to help prepare for the steps of your project and the writing of your report in Week 6.
Part 1: Aim
· What is the topic of your project?
· What is the aim(s) of your project? Make sure the aim is measurable (e.g., Improve in X way by X%).
Part 2: Process Analysis
· What is the process you are studying?
· Who are the people involved?
· Where does the process start and end?
Part 3: Measurement
· What are you measuring?
· How are you collecting the data?
Part 4: Changes
· What changes do you anticipate making based on what the data reveal?
Part 5: Reflection and Application
· How might you extend the project long-term?
· How might the experience of this personal project inform a quality project in nursing?
1
Positive Thinking, Negative Thinking and Reframing
TRUE OR FALSE TEST
Answer the following statements by circling true or false.
1. I believe others cause my feelings. --------------------------------------------------------------------T F
2. I'm always telling myself I "should" do this or that.-------------------------------------------------T F
3. I constantly criticize myself-------------------------------------------------------------------------------T F
4. I think I must do everything perfectly or not at all. -------------------------------------------------T F
5. I'm always apologizing for one thing or another. ---------------------------------------------------T F
6. I feel like I'm carrying the world on my shoulders. -------------------------------------------------T F
7. I'm really hard on myself when I make mistakes. --------------------------------------------------T F
8. I bend over backwards to please others--------------------------------------------------------------T F
9. I "scare" myself into action by imagining horrible things that will happen if I don't do
something. ---------------------------------------------------------------------------------------------------T F
10. I tend to look on the negative side of things. My glass of water is always half empty
instead of half full. ------------------------------------------------------------------------------------------T F
11. It's hard for me to forgive and forget. If someone hurts me, I tend to cling to that
feeling. --------------------------------------------------------------------------------------------------------T F
12. I often feel helpless. There are so many things in life I can't do. -------------------------------T F
SCORE YOUR RESPONSES:
Give yourself one point for each "true" answer on the test. # =_________
# Points Results
1-3 You generally feel good about yourself. Keep up your positive way of thinking.
4-6 Negative thinking may be gaining on you. Take time to renew your positive traits.
7+ Challen.
Conflict at work is something that we are all going to come across from time to time and it is imperative to ensure that we are not drawn into conflict.
This is a short presentation I have put together from research on how to deal with conflict in the work place and the important use of Giraffe Language in these situations.
Part A List five 21st Century Skills you need to develop- Part B Ass.pdfarcellzone
Part A
List five 21st Century Skills you need to develop.
Part B
Assessing how you think about and react to a variety of situations can help you better understand
your own emotional intelligence. Once you have an overall sense of your emotional intelligence,
you can work on improving areas you need to develop to enhance your performance in the
workplace.
Please Provide answers to each of the following questions.
1. How well do I take criticism?
2. How well do I communicate constructive criticism to others?
3. How well do I tolerate uncertainty?
4. Do I control my negative emotions well?
5. Am I open to suggestions from others?
6. Do I see opportunity in difficult situations?
7. Do I demonstrate confidence in most situations?
8. Am I dependable in an emergency?
9. Am I comfortable in most new situations?
10. Do I exercise self-discipline in most aspects of my life?
11. Can I usually control my anger?
12. How well do I deal with disappointment?
13. Am I concerned about disappointing others?
14. Do I think about the long-term consequences of my decisions and/or behavior?
15. Do I consider opinions that differ from mine when making decisions?
16. What do your answers reveal about your emotional intelligence?
17. Based on your responses, in which types of situations do you need to work on managing your
emotional intelligence?
18. Overall, are you more successful at self-management or relationship management? Explain..
Communication Hacks: Strategies for fostering collaboration and dealing with ...All Things Open
Communication Hacks: Strategies for fostering collaboration and dealing with conflict in open source
Presented by Nuritzi Sanchez, GitLab, Inc.
Presented at Open Source 101 2021
Abstract: During this talk, you'll learn about topics like cross-cultural collaboration, giving and receiving feedback, and active listening -- all things that are vital to the health of our open source communities.
After reading many self-help books, watching various TED Talks, and listening to a ton of podcasts, I've condensed my learnings to help you improve your communications skills, deal with conflict, and collaborate better than ever, not only in FOSS, but also everywhere else.
These are the slides from a workshop I am running, it definitely doesn't quite translate to self paced online, but you get an idea of some of the stuff. Please provide comments if you have any feedback!
1Week 2 Journal Project Outline TemplateUse this template.docxRAJU852744
1
Week 2 Journal: Project Outline Template
Use this template to jot down notes and develop an initial outline for your Personal Improvement Project. Remember that an outline is informal; it is meant to be a tool to help prepare for the steps of your project and the writing of your report in Week 6.
Part 1: Aim
· What is the topic of your project?
· What is the aim(s) of your project? Make sure the aim is measurable (e.g., Improve in X way by X%).
Part 2: Process Analysis
· What is the process you are studying?
· Who are the people involved?
· Where does the process start and end?
Part 3: Measurement
· What are you measuring?
· How are you collecting the data?
Part 4: Changes
· What changes do you anticipate making based on what the data reveal?
Part 5: Reflection and Application
· How might you extend the project long-term?
· How might the experience of this personal project inform a quality project in nursing?
1
Positive Thinking, Negative Thinking and Reframing
TRUE OR FALSE TEST
Answer the following statements by circling true or false.
1. I believe others cause my feelings. --------------------------------------------------------------------T F
2. I'm always telling myself I "should" do this or that.-------------------------------------------------T F
3. I constantly criticize myself-------------------------------------------------------------------------------T F
4. I think I must do everything perfectly or not at all. -------------------------------------------------T F
5. I'm always apologizing for one thing or another. ---------------------------------------------------T F
6. I feel like I'm carrying the world on my shoulders. -------------------------------------------------T F
7. I'm really hard on myself when I make mistakes. --------------------------------------------------T F
8. I bend over backwards to please others--------------------------------------------------------------T F
9. I "scare" myself into action by imagining horrible things that will happen if I don't do
something. ---------------------------------------------------------------------------------------------------T F
10. I tend to look on the negative side of things. My glass of water is always half empty
instead of half full. ------------------------------------------------------------------------------------------T F
11. It's hard for me to forgive and forget. If someone hurts me, I tend to cling to that
feeling. --------------------------------------------------------------------------------------------------------T F
12. I often feel helpless. There are so many things in life I can't do. -------------------------------T F
SCORE YOUR RESPONSES:
Give yourself one point for each "true" answer on the test. # =_________
# Points Results
1-3 You generally feel good about yourself. Keep up your positive way of thinking.
4-6 Negative thinking may be gaining on you. Take time to renew your positive traits.
7+ Challen.
How to Boost Your Career Through Negative FeedbackEnergyCAP, Inc.
This presentation discusses ways to tap into the possibilities for career advancement by recognizing and responding appropriately to the feedback situations in your life.
Drawing on insights from authors Douglas Stone, Sheila Heen, and Brene' Brown, Chris Heinz focuses on the powerful role of the responder in a feedback conversation.
Learn how to:
- Recognize different types of feedback
- Identify triggers that can impact a feedback situation
- Understand the story you may be telling yourself
- Adopt a growth mindset
- Navigate the feedback conversation
Empower yourself through an understanding of the feedback process, pitfalls and potential.
Counselling is all about effective oral communication. As a counselor you will need to follow a three step process which will be used extensively in the counseling process.
These three steps are:
Questioning
Listening
Responding
Researchers in the area of emotional intelligence point out that when it comes to being smart, academic IQ doesn't tell the whole story. Add emotional intelligence to the picture and the concept of smart is more complete.
As global leaders, we need to manage teams working in several locations and often from different cultures.
My name is Marianne Dupuis and I've been coaching since 2010, with a true passion for cross cultural topics. This derives both from my experience leading multicultural teams myself for more than 2 decades and from enjoying living abroad for about that same time too.
www.mariannedupuiscoaching.com
What if there was a fun and simple framework to help you discover who you are and what to improve in terms of feedback?
Read the blogpost: https://blog.intuo.io/what-kind-of-feedback-persona-are-you
Empathy Is a Stress Response - Choose Compassion insteadAlex Clapson
Research shows that empathy is a whole-body experience: We mirror each other’s physiology alongside the emotion. Negative states, whether it is pain, anger, or anxiety, create high activation & arousal in the body, so when you empathize with someone stressed, you become stressed, too. This is why so many caregivers experience burnout.
7 tips to help you become a SupercommunicatorAlex Clapson
Supercommunicators are rarely the most dynamic people in the room. They are the normies who are blessed with the ability to make those around them feel truly understood. The benefits aren’t only altruistic. Supercommunicators are scarily good at getting what they want.
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Similar to The BIFF technique for calming hostile conversations by Bill Eddy
How to Boost Your Career Through Negative FeedbackEnergyCAP, Inc.
This presentation discusses ways to tap into the possibilities for career advancement by recognizing and responding appropriately to the feedback situations in your life.
Drawing on insights from authors Douglas Stone, Sheila Heen, and Brene' Brown, Chris Heinz focuses on the powerful role of the responder in a feedback conversation.
Learn how to:
- Recognize different types of feedback
- Identify triggers that can impact a feedback situation
- Understand the story you may be telling yourself
- Adopt a growth mindset
- Navigate the feedback conversation
Empower yourself through an understanding of the feedback process, pitfalls and potential.
Counselling is all about effective oral communication. As a counselor you will need to follow a three step process which will be used extensively in the counseling process.
These three steps are:
Questioning
Listening
Responding
Researchers in the area of emotional intelligence point out that when it comes to being smart, academic IQ doesn't tell the whole story. Add emotional intelligence to the picture and the concept of smart is more complete.
As global leaders, we need to manage teams working in several locations and often from different cultures.
My name is Marianne Dupuis and I've been coaching since 2010, with a true passion for cross cultural topics. This derives both from my experience leading multicultural teams myself for more than 2 decades and from enjoying living abroad for about that same time too.
www.mariannedupuiscoaching.com
What if there was a fun and simple framework to help you discover who you are and what to improve in terms of feedback?
Read the blogpost: https://blog.intuo.io/what-kind-of-feedback-persona-are-you
Empathy Is a Stress Response - Choose Compassion insteadAlex Clapson
Research shows that empathy is a whole-body experience: We mirror each other’s physiology alongside the emotion. Negative states, whether it is pain, anger, or anxiety, create high activation & arousal in the body, so when you empathize with someone stressed, you become stressed, too. This is why so many caregivers experience burnout.
7 tips to help you become a SupercommunicatorAlex Clapson
Supercommunicators are rarely the most dynamic people in the room. They are the normies who are blessed with the ability to make those around them feel truly understood. The benefits aren’t only altruistic. Supercommunicators are scarily good at getting what they want.
Why people crave feedback - & why we're afraid to give it.pdfAlex Clapson
We all like to think of ourselves as someone who would give someone constructive feedback, but the study suggests that even in a low-cost situation, most people don’t. People overestimate the negative consequences giving feedback for themselves, as well as underestimate the benefits for the other person.
Microsoft recently reported that in the spring of 2022, the number of videoenabled Teams meetings per week more than doubled globally for the average user
since the start of the pandemic. And there was no evidence of a reversal.
That one question — What did you learn? — changed the way that I view my own missteps — with more compassion & understanding — & how I treat others when they make mistakes. As my experience shows, by making psychological safety a priority, leaders set up their teams for success now & long into the future.
"...A Coach is someone who tells you what you don't want to hear so you can see
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Why we need to change the language that we use in relation to allegationsAlex Clapson
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Traditional parenting logic is all about rewards and consequences. Good parents use these methods with their children all the time with excellent results. But, what happens when good people are raising a child that has a significant history of trauma?
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Exposure to nature decreases amygdala activity & has beneficial effects on stress-related brain regions. This suggests that walking in the countryside buffers the detrimental effects of city life. And, in turn, it potentially acts as a preventive measure against the development of some mental disorders.
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Organizations spent $359 billion globally on training in 2016, but was it worth it?
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Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
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Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
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Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
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User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
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Jim Smith
678-993-7195
jimsmith30024@gmail.com
The BIFF technique for calming hostile conversations by Bill Eddy
1. BIFF
A BIFF ResponseSM
is designed to calm a hostile conversation. They can be written (or
said) by anyone, although it takes practice and it helps to have someone review your
BIFF Response before you send it. BIFF stands for Brief, Informative, Friendly and
Firm. This method is described in depth in the book BIFF: Quick Responses to High
Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns.
Aa BIFF Response can be highly effective when considering the following ten questions
regarding a draft of a BIFF Response.
1. Is it Brief?
2. Is it Informative?
3. Is it Friendly?
4. Is it Firm?
5. Does it contain any Advice?
6. Does it contain any Admonishments?
7. Does it contain any Apologies?
8. How do you think the other person will respond?
9. Is there anything you would take out, add or change?
10. Would you like to hear my thoughts about it? (from a coach or
colleague helping the writer of the BIFF Response.)
2. (BIFF tips)
“5. Does it contain any Advice? By this, I mean are you telling the other person
how to deal with a particular problem a particular way? This almost always triggers
a defensive and often attacking response back at you. Unless the person you’re
dealing with specifically asked for your advice, it’s usually better not to give it –
especially in a BIFF Response that’s intended to end the conversation or give two
limited choices. So do you see any advice in your BIFF Response as its currently
written?”
“6. Does it contain any Admonishments? In other words, are you speaking to the
person like a parent telling a child how to behave. This never works in a BIFF
Response. When people are feeling defensive, the last thing they want is for you to
tell them they are doing something wrong. The whole point of a BIFF Response is
to calm down and end the conversation, without triggering a defensive response.
Do you see any hint of that in your BIFF Response as it is currently written?”
“7. Does it contain any Apologies? This can be confusing. In general, apologies
are a good thing. However, if you are dealing with a high conflict person, they tend
to use your apologies against you, like ammunition. Avoid apologizing for anything
of substance, like: “I shouldn’t have done such-and-such.” Or: “I’m sorry I hurt you
by doing xyz.” Or: “I guess my strategy failed.” Or: “I know I haven’t been sensitive
to your needs.” These types of apologizes blame you and High Conflict Persons are
preoccupied with blame, and will use it to prove that it really is: All YOUR Fault! Of
course, social apologies are okay, like “I’m sorry I’m a few minutes late.” Or: “I’m
sorry to see that you’re in this difficult situation.” With this in mind, do you see any
apologies in what you have written?”
Bill Eddy is the author of BIFF: Quick Responses to High Conflict People and the President of
the High Conflict Institute. High Conflict Institute offers seminars, consultations (including BIFF
Consultations), books and other resources for dealing with difficult people at work, at school, in
divorce and anywhere. www.HighConflictInstitute.com.