Get Satisfaction for Salesforce connects your Get Satisfaction communities with salesforce.com.

2. Connect your communities withGet Satisfaction for Salesforce.com Empower your customers to Utilize self-serve support Share solutions and ideas Connect with each other and Service Cloud agents Create a truly social, scalable knowledgebase, while lowering support costs We help companies change the way they engage customers

3. B2C Companies can serve customers from within Service Cloud Create a true 360 view of the customer Manage your Get Satisfaction Community from salesforce.com Provide B2C customer service that scales

4. How does it work? Topic updates post to chatter for internal collaboration 2 Get Satisfaction Topic becomes Salesforce ‘Topic’ custom object 1 Topic Posted on Get Satisfaction Post Replies to Get Satisfaction from Salesforce 3 All community activity automatically tied to contact or person account – true 360 degree view of the customer 4

5. Benefits ofGet Satisfaction for Salesforce.com Customers: Unified search across topics/articles Living breathing social knowledgebase Engagement via Facebook, Twitter, search engines and website Agents Manage multiple social channels - from one place Post replies from Salesforce to your Get Satisfaction community Turn topics into Knowledge Articles - distribute across traditional channels Service, Sales and Marketing Personnel Infinitely scalable customer support solution Deeper understanding of customer True social CRM Improved customer satisfaction and customer loyalty Business rules automate case creation, leveraging existing support workflow

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